MMC do seem to have been a bit lax on customer relations and some less than fully developed/tested problems.
However, in general I hope the new management influence the development of PR, customer friendliness etc..
In our noggins discussions re factory visits and guiding visitors to dealers and cars to view has seemed lax. Once they see the building of cars catch them and entice them! Link them to their nearest dealer. Give them contact details etc..
Sales would probably be generated.