Originally Posted by Heinz
I'm not involved but for some time now this sounds to me at least here on TM as if the situation calls for an employee, even if it is just a secretary for one half day a week. Not reporting back to a customer from afar for 7 months who has invested 100 $ is an absolute no-no in my view. A small short mail in which a company simply writes that it can take a long time could be ok in most cases.

I recall him saying they had some massive problems with his IT, emails & web orders evaporating, caused by the local exchange going 'down' & I'm not sure if it's fully resolved yet

Jon M