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my 20,000km service #4269
07/05/07 03:52 PM
07/05/07 03:52 PM
Joined: Jan 2007
Posts: 56
France
aerofrog Offline OP
Just Getting Started
aerofrog  Offline OP
Just Getting Started

Joined: Jan 2007
Posts: 56
France
We just got our car back from the factory after its 3rd service there. We have not gone through the dealer as the water coolant leak was still under guarantee and still needed to be fixed. So not having the experience of a service outside of the factory, I am very dissapointed with the quality of the service and work done at MMC for six hundred and fifty pounds. scared Being French I do not know what to expect with regard to price and quality in England and would like some feedback on your experiences. confused2

Thanks Aerofrog

Last edited by aerofrog; 07/05/07 03:57 PM.
Re: my 20,000km service [Re: aerofrog] #4271
07/05/07 04:42 PM
07/05/07 04:42 PM
Joined: Aug 2006
Posts: 7,602
England
Simon Offline

Talk Morgan Guru
Simon  Offline

Talk Morgan Guru

Joined: Aug 2006
Posts: 7,602
England
Originally Posted By aerofrog
I am very dissapointed with the quality of the service and work done at MMC for six hundred and fifty pounds. scared


Can you give us some examples, so we can give you a better idea of whether it is 'normal' or not? Although, in my humble opinion, there is never a good justification for poor customer service.

Re: my 20,000km service [Re: Simon] #4272
07/05/07 04:52 PM
07/05/07 04:52 PM
Joined: Jan 2007
Posts: 56
France
aerofrog Offline OP
Just Getting Started
aerofrog  Offline OP
Just Getting Started

Joined: Jan 2007
Posts: 56
France
In addition to the service we had 4 other 'niggles' to fix and only 1 of the 4 were done which was the water coolant leak. The oil level is 1 cm more than the maximum level on the dipstick. The headlights were dismantled and not put back properly so they no longer fit properly into the wings (there is a space). We do not have the invoice detail yet so do not know what else they have done on the car.

Aerofrog

Re: my 20,000km service [Re: aerofrog] #4282
07/05/07 08:20 PM
07/05/07 08:20 PM
Joined: Mar 2007
Posts: 2,321
Rainy City
kin Offline
Talk Morgan Expert
kin  Offline
Talk Morgan Expert

Joined: Mar 2007
Posts: 2,321
Rainy City
Originally Posted By aerofrog
In addition to the service we had 4 other 'niggles' to fix and only 1 of the 4 were done which was the water coolant leak. The oil level is 1 cm more than the maximum level on the dipstick. The headlights were dismantled and not put back properly so they no longer fit properly into the wings (there is a space). We do not have the invoice detail yet so do not know what else they have done on the car.

Aerofrog
That is bad, especially from the factory ooo

I would definitely complain to the factory... :cussing:

BTW am I right to think that you actually drove your car all the way from France just for a service!!!

Last edited by kin; 07/05/07 08:21 PM.

Re: my 20,000km service [Re: kin] #4284
07/05/07 08:50 PM
07/05/07 08:50 PM
Joined: Jan 2007
Posts: 56
France
aerofrog Offline OP
Just Getting Started
aerofrog  Offline OP
Just Getting Started

Joined: Jan 2007
Posts: 56
France
Yes Kin we (she-froguette) drove the car from Fance to Sunbury and then a driver from MMC to Malvern. innocent

Last edited by aerofrog; 07/05/07 08:53 PM.
Re: my 20,000km service [Re: aerofrog] #4287
07/05/07 09:11 PM
07/05/07 09:11 PM
Joined: Mar 2007
Posts: 2,321
Rainy City
kin Offline
Talk Morgan Expert
kin  Offline
Talk Morgan Expert

Joined: Mar 2007
Posts: 2,321
Rainy City
Originally Posted By aerofrog
Yes Kin we (she-froguette) drove the car from Fance to Sunbury and then a driver from MMC to Malvern. innocent
shocked2

Having such ridiculous short servicing(5000miles) intervals. By the time you get back to France, you'll be due for another service wink Hope your headlight is now fixed.


Re: my 20,000km service [Re: kin] #4288
07/05/07 09:28 PM
07/05/07 09:28 PM
Joined: Jan 2007
Posts: 56
France
aerofrog Offline OP
Just Getting Started
aerofrog  Offline OP
Just Getting Started

Joined: Jan 2007
Posts: 56
France
nothing is fixed I will do it my self :
we just recevied the bill from MMC the price for one hour service is 450 pounds !!! scared

Last edited by aerofrog; 07/05/07 09:29 PM.
Re: my 20,000km service [Re: aerofrog] #4291
07/05/07 10:11 PM
07/05/07 10:11 PM
Joined: Sep 2006
Posts: 4,564
Surrey, UK
Boshly Offline
NGUNS!!
Boshly  Offline
NGUNS!!
Part of the Furniture

Joined: Sep 2006
Posts: 4,564
Surrey, UK
Originally Posted By aerofrog
nothing is fixed I will do it my self :
we just recevied the bill from MMC the price for one hour service is 450 pounds !!! scared


That sounds dreadfully expensive!

BtG


Cheers

BtG
Re: my 20,000km service [Re: Boshly] #4295
08/05/07 08:12 AM
08/05/07 08:12 AM
Joined: Sep 2006
Posts: 7,303
Eton, Berks
Aeroman Offline
Talk Morgan Guru
Aeroman  Offline
Talk Morgan Guru

Joined: Sep 2006
Posts: 7,303
Eton, Berks
Originally Posted By Boshly
Originally Posted By aerofrog
nothing is fixed I will do it my self :
we just recevied the bill from MMC the price for one hour service is 450 pounds !!! scared


That sounds dreadfully expensive!

BtG


That's really extortionate, was it a major service?

Aeroman


Brian

1970 Morgan Plus 8 - Moss Box (Black, soon to be the original Indigo Blue)
2014 Morgan SP1 (Rocket Red)
2015 Morgan Plus 8 (Rocket Blue)
Re: my 20,000km service [Re: Aeroman] #4326
08/05/07 07:33 PM
08/05/07 07:33 PM
Joined: Mar 2007
Posts: 2,321
Rainy City
kin Offline
Talk Morgan Expert
kin  Offline
Talk Morgan Expert

Joined: Mar 2007
Posts: 2,321
Rainy City
Must be a mis-prints, at 450 an hour, it would have cost thousands to service....


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