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my 20,000km service #4269
07/05/07 03:52 PM
07/05/07 03:52 PM
Joined: Jan 2007
Posts: 56
France
aerofrog Offline OP
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France
We just got our car back from the factory after its 3rd service there. We have not gone through the dealer as the water coolant leak was still under guarantee and still needed to be fixed. So not having the experience of a service outside of the factory, I am very dissapointed with the quality of the service and work done at MMC for six hundred and fifty pounds. scared Being French I do not know what to expect with regard to price and quality in England and would like some feedback on your experiences. confused2

Thanks Aerofrog

Last edited by aerofrog; 07/05/07 03:57 PM.
Re: my 20,000km service [Re: aerofrog] #4271
07/05/07 04:42 PM
07/05/07 04:42 PM
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England
Simon Offline

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Originally Posted By aerofrog
I am very dissapointed with the quality of the service and work done at MMC for six hundred and fifty pounds. scared


Can you give us some examples, so we can give you a better idea of whether it is 'normal' or not? Although, in my humble opinion, there is never a good justification for poor customer service.

Re: my 20,000km service [Re: Simon] #4272
07/05/07 04:52 PM
07/05/07 04:52 PM
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France
aerofrog Offline OP
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France
In addition to the service we had 4 other 'niggles' to fix and only 1 of the 4 were done which was the water coolant leak. The oil level is 1 cm more than the maximum level on the dipstick. The headlights were dismantled and not put back properly so they no longer fit properly into the wings (there is a space). We do not have the invoice detail yet so do not know what else they have done on the car.

Aerofrog

Re: my 20,000km service [Re: aerofrog] #4282
07/05/07 08:20 PM
07/05/07 08:20 PM
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Rainy City
kin Offline
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Originally Posted By aerofrog
In addition to the service we had 4 other 'niggles' to fix and only 1 of the 4 were done which was the water coolant leak. The oil level is 1 cm more than the maximum level on the dipstick. The headlights were dismantled and not put back properly so they no longer fit properly into the wings (there is a space). We do not have the invoice detail yet so do not know what else they have done on the car.

Aerofrog
That is bad, especially from the factory ooo

I would definitely complain to the factory... :cussing:

BTW am I right to think that you actually drove your car all the way from France just for a service!!!

Last edited by kin; 07/05/07 08:21 PM.

Re: my 20,000km service [Re: kin] #4284
07/05/07 08:50 PM
07/05/07 08:50 PM
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France
aerofrog Offline OP
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Yes Kin we (she-froguette) drove the car from Fance to Sunbury and then a driver from MMC to Malvern. innocent

Last edited by aerofrog; 07/05/07 08:53 PM.
Re: my 20,000km service [Re: aerofrog] #4287
07/05/07 09:11 PM
07/05/07 09:11 PM
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Rainy City
kin Offline
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Originally Posted By aerofrog
Yes Kin we (she-froguette) drove the car from Fance to Sunbury and then a driver from MMC to Malvern. innocent
shocked2

Having such ridiculous short servicing(5000miles) intervals. By the time you get back to France, you'll be due for another service wink Hope your headlight is now fixed.


Re: my 20,000km service [Re: kin] #4288
07/05/07 09:28 PM
07/05/07 09:28 PM
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Posts: 56
France
aerofrog Offline OP
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nothing is fixed I will do it my self :
we just recevied the bill from MMC the price for one hour service is 450 pounds !!! scared

Last edited by aerofrog; 07/05/07 09:29 PM.
Re: my 20,000km service [Re: aerofrog] #4291
07/05/07 10:11 PM
07/05/07 10:11 PM
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Surrey, UK
Boshly Offline
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Surrey, UK
Originally Posted By aerofrog
nothing is fixed I will do it my self :
we just recevied the bill from MMC the price for one hour service is 450 pounds !!! scared


That sounds dreadfully expensive!

BtG


Cheers

BtG
Re: my 20,000km service [Re: Boshly] #4295
08/05/07 08:12 AM
08/05/07 08:12 AM
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Eton, Berks
Aeroman Offline
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Originally Posted By Boshly
Originally Posted By aerofrog
nothing is fixed I will do it my self :
we just recevied the bill from MMC the price for one hour service is 450 pounds !!! scared


That sounds dreadfully expensive!

BtG


That's really extortionate, was it a major service?

Aeroman


Brian

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Re: my 20,000km service [Re: Aeroman] #4326
08/05/07 07:33 PM
08/05/07 07:33 PM
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Rainy City
kin Offline
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Must be a mis-prints, at 450 an hour, it would have cost thousands to service....


Re: my 20,000km service [Re: kin] #4329
08/05/07 08:26 PM
08/05/07 08:26 PM
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Posts: 56
France
aerofrog Offline OP
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France
We called MMC to know wat about this amount .
Computer fault ,it's 60 pounds a hour and then 7.5 working hours to do the service.
I should recevied explanation about the work done on the car ! and the way to fixe my self the headslights and the oil read

Last edited by aerofrog; 08/05/07 08:27 PM.
Re: my 20,000km service [Re: aerofrog] #4331
08/05/07 08:40 PM
08/05/07 08:40 PM
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England
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Shame they did not proof the invoice before sending it out.

Re: my 20,000km service [Re: aerofrog] #4332
08/05/07 08:47 PM
08/05/07 08:47 PM
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Eton, Berks
Aeroman Offline
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But 60 quid an hour is very reasonable in this day and age, especially from a motor manufacturer. laugh2

Aeroman thumbs


Brian

Morgan SP1 (Rocket Red)
Morgan Plus 8 (Rocket Blue)
Morgan Plus 8 - Moss Box (Black)
Re: my 20,000km service [Re: Aeroman] #4333
08/05/07 09:01 PM
08/05/07 09:01 PM
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Posts: 56
France
aerofrog Offline OP
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France
Price is nothing if you have a good service.
but not to remake it you self.

Re: my 20,000km service [Re: aerofrog] #4339
09/05/07 07:53 AM
09/05/07 07:53 AM
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England
Simon Offline

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Originally Posted By aerofrog
Price is nothing if you have a good service.
but not to remake it you self.


Very true.

Re: my 20,000km service [Re: Simon] #4377
11/05/07 07:38 PM
11/05/07 07:38 PM
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France
aerofrog Offline OP
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France
Dears Aero 8 owners ?
Can some of you check the oil level with a cold motor (very important),and then tel me where on the deepstick is locate the oil level.

Last edited by aerofrog; 11/05/07 07:40 PM.
Re: my 20,000km service [Re: aerofrog] #4378
11/05/07 07:59 PM
11/05/07 07:59 PM
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Posts: 2,287
Rainy City
kin Offline
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I'll post a pic up for you in 1/2 hr, right after I've had my din din


Re: my 20,000km service [Re: kin] #4379
11/05/07 08:37 PM
11/05/07 08:37 PM
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Rainy City
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Oil level on my dipstick..hope it helps





Re: my 20,000km service [Re: kin] #4380
11/05/07 09:13 PM
11/05/07 09:13 PM
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France
aerofrog Offline OP
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Yes this help me :Thank You
May I ask you who did your service (Your self or MMC or a dealer ?

Last edited by aerofrog; 11/05/07 09:13 PM.
Re: my 20,000km service [Re: aerofrog] #4381
11/05/07 10:02 PM
11/05/07 10:02 PM
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Rainy City
kin Offline
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I'll be taking it to my local dealer for its(overdue)first 1000mles service, but dealer could not fit me in until 14 June waiting

I'll soon find out whether they're any good wink

Last edited by kin; 11/05/07 10:03 PM.

Re: my 20,000km service [Re: kin] #4383
11/05/07 10:22 PM
11/05/07 10:22 PM
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England
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Originally Posted By kin
I'll be taking it to my local dealer for its(overdue)first 1000mles service, but dealer could not fit me in until 14 June waiting

I'll soon find out whether they're any good wink


Kin, who are your local dealer?

Re: my 20,000km service [Re: Simon] #4384
11/05/07 11:56 PM
11/05/07 11:56 PM
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Rainy City
kin Offline
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Simon, my local dealer is Lifes Motors in Southport.

TBH, I didn't like the quote they've given me already for the 5000mles service(750GBP) scared
I've also heard that on the S3, the oil filter can be changed without taking the wings off...
I get pretty paranoid with dealer servicing, I rather change the oil&filter myself, use only one of the best oil around(Silkolene ProS), and leave the difficult jobs to the dealer...


Re: my 20,000km service [Re: kin] #4385
12/05/07 06:48 AM
12/05/07 06:48 AM
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France
aerofrog Offline OP
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So! KIN the oil level was made in MMC (first oil ever) if I good understand ?

To answer Simon about the oil filter : on my S2 (3 whipers) I can see it from underneath the car (on weells).Simon wat is your oil level on the dipstick ? notworthy

Last edited by aerofrog; 12/05/07 06:49 AM.
Re: my 20,000km service [Re: aerofrog] #4386
12/05/07 07:41 AM
12/05/07 07:41 AM
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Hi Aerofrog,
I think anywhere between Min. And Max. should be fine...



Re: my 20,000km service [Re: aerofrog] #4387
12/05/07 07:51 AM
12/05/07 07:51 AM
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Rainy City
kin Offline
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Originally Posted By aerofrog
So! KIN the oil level was made in MMC (first oil ever) if I good understand ?

To answer Simon about the oil filter : on my S2 (3 whipers) I can see it from underneath the car (on weells).Simon wat is your oil level on the dipstick ? notworthy
Yes, first oil ever. And can you really see the oil filter from underneath? Is it easy to get at? Can you take a pic?


Re: my 20,000km service [Re: aerofrog] #4388
12/05/07 09:35 AM
12/05/07 09:35 AM
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Malvern Worcs UK
M
Michael Offline
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Malvern Worcs UK
Hi Aerofrog

Why did you want a COLD oil check, it is usual to check with the engine hot after standing for a few minutes on level ground.



Michael

Aero 8 S4
Re: my 20,000km service [Re: Michael] #4389
12/05/07 09:55 AM
12/05/07 09:55 AM
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Posts: 56
France
aerofrog Offline OP
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Tank you for your advice Michael
You confirm what MMC said to me .So why on mi 10.000 km service the oil level (checked cold)was the same as Kin on pic's.
I am go in to check as you say and then I tel you where it will be on the dipstick. wink

Last edited by aerofrog; 12/05/07 09:56 AM.
Re: my 20,000km service [Re: aerofrog] #4480
13/05/07 08:53 PM
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France
aerofrog Offline OP
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I checked the oil level as Michael said !
The oil level was 6 mm above the maximum on the dipstick.
To go back to a normal oil level I had to remove 0.8 litre of oil. confused2
To be clear (what is few minutes) and get a precise control of this it will better to know when cold.

Last edited by aerofrog; 13/05/07 08:53 PM.
Re: my 20,000km service [Re: aerofrog] #4481
13/05/07 09:11 PM
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I've had my S3 up on the ramp, the photo clearly shown that the oil filter is directly underneath the engine, just in front of the gearbox, which leads me to think why the wings has to come off at every service, seems like an excuse to make money, not to mention potential scratches to the wings/paintwork(providing they really take the wings off smirk2 )
May be someone could explain to me the purpose of taking the wings off, other than engine parts replacement confused2



Re: my 20,000km service [Re: kin] #4484
13/05/07 09:56 PM
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France
aerofrog Offline OP
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To answer your question KIN .
Right wing :Air filter.
Left wing :Water for the whippers
front to refill the oil. banghead

Last edited by aerofrog; 13/05/07 09:57 PM.
Re: my 20,000km service [Re: aerofrog] #4485
13/05/07 10:22 PM
13/05/07 10:22 PM
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Rainy City
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According to service schedule, air filter only need to be replace as required, so I believed replace the air filter at 10-15000 miles interval seem more than fair, unless of course the car is being used in a really dusty conditions...

Engine oil and water can be refill without taking the wings off..


Re: my 20,000km service [Re: kin] #4492
14/05/07 08:44 AM
14/05/07 08:44 AM
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France
aerofrog Offline OP
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Yes Kin.
What I said was wrong,the reason of this is I had a pipe(in stainless stell) attached to the chassi who go's from the radiator to the (I dont know in English) small container to check the coolant water level with a piece of ruber missing and this pipe was banging on the chassis.But yes no need to take off the left wing for oil service. blush

Last edited by aerofrog; 14/05/07 08:44 AM.
Re: my 20,000km service [Re: aerofrog] #4635
18/05/07 11:30 PM
18/05/07 11:30 PM
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Rainy City
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After ringing up a few of the dealers up in the north, trying to book my car in sooner, and also trying to explain the part I needed(coolant leak), none of them seem to know what I was talking about confused2. Two dealers even wanted the car for 2 days shocked2
It has never occur to me to ring the factory up for the first service, and they bound to have the part as well, the best thing is they only needed the car for no more than 4-5 hrs thumbs

Car is now booked in on the 24th May,anyone here going to the factory on the day?


Re: my 20,000km service [Re: aerofrog] #4637
19/05/07 06:50 AM
19/05/07 06:50 AM
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Malvern Worcs UK
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Michael Offline
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Hi Kin

I live only 5 miles from the factory so if you are kicking your heals and I am around that day I can meet you up at the factory and we could do another factory tour to kill some time talking nonsense about anything with wheels. cheers


Michael

Aero 8 S4
Re: my 20,000km service [Re: kin] #4647
19/05/07 10:15 AM
19/05/07 10:15 AM
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Eton, Berks
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Originally Posted By kin
Car is now booked in on the 24th May,anyone here going to the factory on the day?


You may see my car which is having it's first service there, and is being sent back to RTCC on the 25th May. I will be back in the UK and pick it up from there on the 26th May 2007, so will miss you. Can't wait to put some more miles on her...
woohoo


Brian

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Re: my 20,000km service [Re: Michael] #4650
19/05/07 11:24 AM
19/05/07 11:24 AM
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Originally Posted By Michael
Hi Kin

I live only 5 miles from the factory so if you are kicking your heals and I am around that day I can meet you up at the factory and we could do another factory tour to kill some time talking nonsense about anything with wheels. cheers
That makes two of us, I talk rubbish most of the time laugh2 I should be at the factory before 9am...if you see someone wondering around aimlessly, that'll be me confused2
....or if you see someone trying to scratch his initails on Aeroman's car laugh2 Devil6


Re: my 20,000km service [Re: kin] #4652
19/05/07 12:13 PM
19/05/07 12:13 PM
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Malvern Worcs UK
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Kin see you there for a bacon bap in factory coffee shop


Michael

Aero 8 S4
Re: my 20,000km service [Re: Michael] #4653
19/05/07 12:18 PM
19/05/07 12:18 PM
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Originally Posted By Michael
Kin see you there for a bacon bap in factory coffee shop
Bacon bap confused2 I'll be having a full breakfast laugh
Look forward to meet you smile


Re: my 20,000km service [Re: Michael] #4657
19/05/07 12:47 PM
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Originally Posted By Michael
Kin see you there for a bacon bap in factory coffee shop


When you chaps are there, why not enquire whether they would be willing to do a special Tour for TM members - a more in depth one - and we could arrange to have a meet/lunch after!

cheers

Re: my 20,000km service [Re: kin] #4658
19/05/07 01:26 PM
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Originally Posted By kin
....or if you see someone trying to scratch his initials on Aeroman's car laugh2 Devil6


I know you want one just like it kin, I'll put your name on the list for when I sell it; right after BtG who's already on it. somestick laugh2

1. BtG
2. kin

Aeroman thumbs


Brian

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Re: my 20,000km service [Re: Simon] #4660
19/05/07 01:37 PM
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Originally Posted By Simon
- and we could arrange to have a meet/lunch after!

cheers
Simon, are you coming up?


Re: my 20,000km service [Re: kin] #4700
21/05/07 12:00 PM
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Not this time Kin but if you guys arrange a date for a tour and lunch, I'd be happy to meet up! thumbs

Re: my 20,000km service [Re: Simon] #4708
21/05/07 04:10 PM
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Simon I will speak to Dixon about a factory tour for a group of us, is there anything special you would like to see at the factory?


Michael

Aero 8 S4
Re: my 20,000km service [Re: Michael] #4712
21/05/07 05:29 PM
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Not really Michael, I've done the tour before but perhaps others haven't and it would be a great place for a meet! smile

Re: my 20,000km service [Re: Simon] #4730
22/05/07 02:32 AM
22/05/07 02:32 AM
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Hi Kin, Be obliged if you could look out for 'Arian' whilst you are doing the Rounds of the factory; maybe a picture of her current 'state of progress'? She is a LHD 4/4 - Order NO:21573 for van Dyke.
Many Thanks
Camelman

Re: my 20,000km service [Re: Robert] #4734
22/05/07 07:05 AM
22/05/07 07:05 AM
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No problem,not sure how much access I've got tho. but I'll ask where your car is...and I'll take some nice shots for you.


Re: my 20,000km service [Re: aerofrog] #4760
23/05/07 10:22 AM
23/05/07 10:22 AM
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Malvern Worcs UK
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Hi Kin

I will see you at the factory 9am as my car is also being tinkered with thumbs


Michael

Aero 8 S4
Re: my 20,000km service [Re: Michael] #4765
23/05/07 05:00 PM
23/05/07 05:00 PM
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Originally Posted By Michael
Hi Kin

I will see you at the factory 9am as my car is also being tinkered with thumbs
Breakfast on me, unless you want me to bring a bottle of vodka laugh2


Re: my 20,000km service [Re: kin] #4829
25/05/07 03:02 PM
25/05/07 03:02 PM
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What a day, sets off at 5:30 am(always allow plenty of time), the sat nav decided to lose its signal when I was on M5. arrived at the factory just before 8am, didn't leave the factory while 5:30pm, then hit rush hour traffic jam, arrived home at 9pm with splitting headache!! I came out of the first free service 280GBP lighter confused2 Rant over smile

Sorry camelman, I was enquiring about your 4/4, no one seems to know about it, and I couldn't see it anywhere...


Re: my 20,000km service [Re: kin] #4832
25/05/07 05:00 PM
25/05/07 05:00 PM
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France (16)
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Thanks all the same Kin, looks like I'm going to have a little 'Rant' of my own with Uncle Melvyn!

Last edited by Camelman; 25/05/07 05:01 PM.
Re: my 20,000km service [Re: Robert] #4851
25/05/07 09:42 PM
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Heres a photo courtesy of Mr & Mrs Tyler 4/4owner(very nice couple whom I and Michael have met at the factory thumbs)



Re: my 20,000km service [Re: kin] #4854
26/05/07 07:42 AM
26/05/07 07:42 AM
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Is that the original Aero? read

Re: my 20,000km service [Re: kin] #4867
26/05/07 02:44 PM
26/05/07 02:44 PM
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Eton, Berks
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Originally Posted By kin
I came out of the first free service 280GBP lighter confused2 Rant over smile


That's strange, I have just picked my car up this morning and the first service at MMC was completely free, as were quite a number of other minor items that were rectified on warranty. grin2 Surely you must have had some extra work done kin?

I did get a bill for GBP455.00, but that was for additional work/modifications carried out at my request and delivering the car to RTCC. Incidentally, I had the new aluminium 'Gearlever Knob USA' fitted and will post a photo over the weekend. It looks good IMHO. smile

Aeroman thumbs


Brian

Morgan SP1 (Rocket Red)
Morgan Plus 8 (Rocket Blue)
Morgan Plus 8 - Moss Box (Black)
Re: my 20,000km service [Re: Aeroman] #4886
27/05/07 05:17 PM
27/05/07 05:17 PM
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Originally Posted By Aeroman
Originally Posted By kin
I came out of the first free service 280GBP lighter confused2 Rant over smile


Surely you must have had some extra work done kin?
Aeroman thumbs
Yes, I have had some xtra work done. Oil & filter changed, bought some touch up paints, and had the side sill film replaced, there were some scuffmarks.

Last edited by kin; 27/05/07 08:27 PM.

Re: my 20,000km service [Re: Trent] #4887
27/05/07 06:02 PM
27/05/07 06:02 PM
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Originally Posted By Trent
Is that the original Aero? read
I guess so confused2 At least it smelt like one grin2 It has two 6-speed gear stick inside it and 2-3 levers on the steering wheel, the smoke were pouring out of the nearside front brake, I could also smelt oil and fuel as well.


Re: my 20,000km service [Re: aerofrog] #4911
28/05/07 08:45 PM
28/05/07 08:45 PM
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Surrey, UK
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Originally Posted By aerofrog
We just got our car back from the factory after its 3rd service there. We have not gone through the dealer as the water coolant leak was still under guarantee and still needed to be fixed. So not having the experience of a service outside of the factory, I am very dissapointed with the quality of the service and work done at MMC for six hundred and fifty pounds. scared Being French I do not know what to expect with regard to price and quality in England and would like some feedback on your experiences. confused2

Thanks Aerofrog


OK I am English (of sorts) & I know what to expect with regard to price and quality. Now what I do hope is that some mistake has been made. I took my car into my local dealer for an oil and filter change and a levels and general check due to the impending Austria trip. The car is deposited at just after 9am and picked up at approx 12noon. The service manager says "I havent done an invoice yet but you know me, just leave your card details and I will send on the invoice" Well as this was Thursday and nothing received I checked my bank account only to find a GBP510 mad2 charge been deducted from my account :cussing:

No service bear in mind, just oil and filter and a quick check.

I certainly hope a mistake has been made (SM was not in a good mood BTW) otherwise a serious moan (and more) may be on the cards.

So maybe not just the factory.

BtG


Cheers

BtG
Re: my 20,000km service [Re: Boshly] #4913
28/05/07 09:12 PM
28/05/07 09:12 PM
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Bucks
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Boshly,

That ammount is scary. You should check no mistake coffee, but if they stand by the charges you should name and shame. :cussing: nono

Having many years experience of Mercedes Benz dealers I know how easily they can bankrupt you. I had hoped that Morgan dealers had more restraint. winky

Re: my 20,000km service [Re: Boshly] #4916
28/05/07 09:18 PM
28/05/07 09:18 PM
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England
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Originally Posted By Boshly
I checked my bank account only to find a GBP510 mad2 charge been deducted from my account :cussing:

No service bear in mind, just oil and filter and a quick check.


BtG, if a mistake hasn't been made, I'd say you've had the Royal-Treatment


Re: my 20,000km service [Re: Simon] #4920
28/05/07 09:57 PM
28/05/07 09:57 PM
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Surrey, UK
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Originally Posted By Simon said something like this

BtG You've been well and truly


An apt 'smiley' if ever there was one!

smile

I shall keep you informed.

BtG


Cheers

BtG
Re: my 20,000km service [Re: Boshly] #4927
28/05/07 10:51 PM
28/05/07 10:51 PM
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Eton, Berks
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Originally Posted By BtG
I checked my bank account only to find a GBP510 charge been deducted from my account.


That's outrageous Andy, I think that we now have to do a 'deal' with one of the Dealer's in our area for TalkMorgan Aero member's (and Trad owners, if they also feel there is a need) for servicing and in addition purchasing of cars and also commission sales of cars. Too many of the Dealer's seem to forget that many of us are also in business in our other lives, and thus have some idea of what amounts to good customer relationships and added value service. doh

We can talk further over the coming event in Austria and hammer out some ground-rules and then approach Simon with some ideas for further discussion. coffee

Aeroman





Brian

Morgan SP1 (Rocket Red)
Morgan Plus 8 (Rocket Blue)
Morgan Plus 8 - Moss Box (Black)
Re: my 20,000km service [Re: Boshly] #4928
29/05/07 07:14 AM
29/05/07 07:14 AM
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Posts: 1,764
Lagos, Portugal
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Originally Posted By Boshly
I took my car into my local dealer for an oil and filter change and a levels and general check due to the impending Austria trip. The car is deposited at just after 9am and picked up at approx 12noon.


Hmmmm..... I took my car to my mate Chas Windridge at Mogsport last December. (I run his website and he and his wife are friends - so I cannot claim no links to the company).

Chas has always maintained my Mogs and although he had not tackled an Aero before he was willing to have a go! He found it very straight forward albeit time consuming as to do the job properly the front wings have to come off to get at the filters etc. He spoke to a couple of dealers he knows well and the 'norm' for an Aero service is 8 hours labour - all down to the wings on and off as the basic mechanicals are simple once access has been got. Intersting that you got yours done in three??

Chas did comment to me that despite bills from the previous owener to the contrary he thought the air filter had never been changed since it was new! (Factory serviced).


Phil Egginton
1979 4/4 4 seater
Re: my 20,000km service [Re: SpeedMog] #4936
29/05/07 11:23 AM
29/05/07 11:23 AM
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Surrey, UK
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Originally Posted By SpeedMog
Originally Posted By Boshly
I took my car into my local dealer for an oil and filter change and a levels and general check due to the impending Austria trip. The car is deposited at just after 9am and picked up at approx 12noon.


Hmmmm..... I took my car to my mate Chas Windridge at Mogsport last December. (I run his website and he and his wife are friends - so I cannot claim no links to the company).

Chas has always maintained my Mogs and although he had not tackled an Aero before he was willing to have a go! He found it very straight forward albeit time consuming as to do the job properly the front wings have to come off to get at the filters etc. He spoke to a couple of dealers he knows well and the 'norm' for an Aero service is 8 hours labour - all down to the wings on and off as the basic mechanicals are simple once access has been got. Intersting that you got yours done in three??

Chas did comment to me that despite bills from the previous owener to the contrary he thought the air filter had never been changed since it was new! (Factory serviced).


Cheers Phil however with my Series II the wings do NOT need to come off for the oil filter change. I knew this anyway and the dealer confirmed this to me after I picked the car up. The car was only at the dealers for 3 hours in total and they told me they are chocka as they only have ONE mechanic.

I have now received the invoice and the cost appears correct scared

Dont think I will be going back.

BtG


Cheers

BtG
Re: my 20,000km service [Re: Boshly] #4939
29/05/07 04:55 PM
29/05/07 04:55 PM
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This is ridiculous, 510GBP for 3hrs mad2

How could they justify it? Can you give us the break down?

Last edited by kin; 29/05/07 07:24 PM.

Re: my 20,000km service [Re: kin] #4941
29/05/07 05:43 PM
29/05/07 05:43 PM
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Surrey, UK
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Response from Charles (Proprieter at Mole Valley) as below:

"Andy,

Just checked the bill, Warren spent 2.5 hours checking the car over.

In addition you asked us to do an oil change and filter.

Peter removed the headlamp to fit a new bulb that had failed on the dip beam - GBP 37.50.

Filter, bulb, etc was GBP 40.89 and 8.5 litres of Helix Oil was GBP 127 (hence why I suggested that at the service the oil and filter was not changed again !).

I did advise not coming in till 12.15 as we would not have finished by then, and when you arrived slightly early Warren was still finishing the car off, having been on it all morning.

Our labour rate is GBP 75 an hour - we cannot operate at less than that. Epsom Mercedes are GBP 135 an hour with technicians of generally much less experience than Warren. I did however say that we would "spend 2 hours checking around the car", rather than the 2.5 hours that he actually spent, so in fairness I have asked the Service Dept to give you a credit of half an hour (GBP 37.50), against the Disc fitting.

Morgan did come back to us with the cost of the Discs at GBP 256.86 each, plus Vat. Pads are GBP 95 for a pair. Sorry, these cars are not cheap to maintain.

Regards

Charles"

naturally discs and pads not done or touched. I just think that 2.5hours for a quick look over the car and checking levels etc was a bit much also. But then I should have confirmed a price and it shows that Brian/Aeroman is right, we need to get a TM deal so that we dont all collectively keep getting ripped off.

The final comment "these are not cheap cars to maintain" galled me. I have run Ferraris, Porsches (through OPC) Mercs and BMW so I am aware of what is 'normal'. Even BMW Thames Ditton did an oil change/service on my X5 with a complete vehicle check for GBP 175 all in!



BtG


Cheers

BtG
Re: my 20,000km service [Re: Boshly] #4942
29/05/07 07:09 PM
29/05/07 07:09 PM
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Rainy City
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Hi Boshly,
I've had a number of BMs, Mercs and Audi before, have to say BM the cheapest to run and service by far...

I've just worked out your bill, he charged you a full 3.5hrs labour, oil comes to a staggering 150GBP inc vat, and it was IMO only a cheap oil(not truely synthetic), and according to my handbook, the engine needs only 7.5 litres to fill up, not 8.5!!

I could be wrong, but safety check, oil & filter change could easily be performed in an hour.

Its obvious some of these dealers thinks we're all muppets, I HATE BEING RIPPED OFF!!!!

Last edited by kin; 29/05/07 07:40 PM.

Re: my 20,000km service [Re: kin] #4943
29/05/07 07:55 PM
29/05/07 07:55 PM
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Posts: 636
Malvern Worcs UK
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I think the dealers overlook that if we were all as stupid as they think we are we would not be able to buy these cars in the first place.

We must all start voting with our feet.


Michael

Aero 8 S4
Re: my 20,000km service [Re: Boshly] #4945
29/05/07 09:36 PM
29/05/07 09:36 PM
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Rainy City
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Originally Posted By Boshly
.... we need to get a TM deal so that we dont all collectively keep getting ripped off.
BtG
I hate to say this, but I'm afraid that TM might not be big enough to exert an influence on servicing charges, especially among Aero owners confused2
The best cause of action is to follow Michael's advice, vote with your feet!!
Factory has already quoted me 300GBP for the 5000service, although expensive, but hell alot cheaper than certain Morgan dealer in my area(750GBP shocked2)


Re: my 20,000km service [Re: kin] #4947
30/05/07 07:36 AM
30/05/07 07:36 AM
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England
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Originally Posted By kin
I hate to say this, but I'm afraid that TM might not be big enough to exert an influence on servicing charges, especially among Aero owners confused2


Kin, I think you will find we have more Aero 8 owners (or at least a similar number) than the official Aero 8 Club smile

The Aero 8 market is quite small and unlike cars like the 911, M3, etc, in terms of percentage, we have a fair size of Aero owners registered.

I have no doubt that MMC would not condone unfair servicing charges but I would also suggest that they have little control over what dealers charge. (Perhaps I am wrong on this point?)

I will be seeing my local dealer this week or next, I would be happy to ask if there is any room for a TM servicing discount. They may not be local for all of you, but they do sell the most Aeros in the country, so do understand the car.

Just a thought

Re: my 20,000km service [Re: Simon] #4949
30/05/07 08:06 AM
30/05/07 08:06 AM
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Malvern Worcs UK
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Simon I hope your local dealer is NOT the who shall remain nameless as I would rather walk than give him anymore of my hard earned.

Service is about trust and I have none in the stealer I dealt with!


Michael

Aero 8 S4
Re: my 20,000km service [Re: Michael] #4952
30/05/07 03:46 PM
30/05/07 03:46 PM
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Lagos, Portugal
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Coming from a trad Morgan background another point of view would be to seek out independant (i.e non dealer) servicing. Certainly as far as Trad are concerned a number of people use these as opposed to main dealers. Guarentees should still be valid as long as the manufacturers service is followed. This may seem a little strange to people used to other makes but it is quite common among Trad owners.

I am thinking of people such as my mate Chas at Mogsport (unashamed plug) or Billy Bellinger of JB Sports Engineering who probably knows more than anyone other than the factory about Aeros.

P.S and their labour rates might be less!!!

P.P.S If you are still lokking for a delaer then the 'new kid off the block' Phil Ledgerwood based in Lincolnshire has a growing respect amongst Trad owners and he has looked after his own Aero Series 1.

Last edited by SpeedMog; 30/05/07 03:50 PM.

Phil Egginton
1979 4/4 4 seater
Re: my 20,000km service [Re: SpeedMog] #4953
30/05/07 07:04 PM
30/05/07 07:04 PM
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North London
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I had some problems with Mole Valley when I brought my car from them just not doing like the said and giving me wrong info

Re: my 20,000km service [Re: SpeedMog] #4962
31/05/07 06:15 PM
31/05/07 06:15 PM
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Rainy City
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Originally Posted By SpeedMog


P.P.S If you are still lokking for a delaer then the 'new kid off the block' Phil Ledgerwood based in Lincolnshire has a growing respect amongst Trad owners and he has looked after his own Aero Series 1.
Whilst I was looking for an Aero, I went to Phil Ledgerwood, the impression I've got was that he's not a salesman, but a enthusiast, and he also does his servicing on customers' cars too... thumbs

The only problem is that he wanted 2days for servicing my Aero, that kind of put me off...

I've also witness the "handing over the keys ceremony" to new Morgan owners, photographs were taken showing Phil handing over the keys to new owner, and a very nice large basket of flowers, ok...it may not be big deal, but it certainly an experience.

I paid 65000GBP for mine, and got didly squat frown


Last edited by kin; 31/05/07 06:16 PM.

Re: my 20,000km service [Re: aerofrog] #4966
31/05/07 06:32 PM
31/05/07 06:32 PM
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Malvern Worcs UK
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When I paid 50k for my car I got an empty fuel tank along with a missing service book and records these dealers do not understand the meaning of customer service, still makes me angry when I think how the whole experience was spoilt by them. mad


Michael

Aero 8 S4
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