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#544317 - 23/11/18 05:55 PM Re: S5- Paint Issues [Re: luckywhiteheathe]
Stef Offline
Just Getting Started

Registered: 26/01/16
Posts: 31
Loc: Suffolk
Yes it is the '16 plate Graham. Dealer left me a message yesterday saying they should have it back with them by the back end of next week so I'll find out more about what's been done then. Glad you like the colour!
_________________________
Morgan Aero 8 (Series 5)
Porsche 911 (996) Turbo
BMW GSA1200

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#544963 - 27/11/18 09:53 AM Re: S5- Paint Issues [Re: Stef]
luckywhiteheathe Offline
Just Getting Started

Registered: 18/08/16
Posts: 65
Loc: Edinburgh
Hi Stef,
I was just wondering whether you'd had more feedback on your paint issue and warranty going forward?
Cheers.....
_________________________
LuckywhiteheatheR

2016 Aero 8
1960 MGA Roadster
2003 Ducati MS 1000

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#545269 - 28/11/18 05:49 PM Re: S5- Paint Issues [Re: luckywhiteheathe]
Stef Offline
Just Getting Started

Registered: 26/01/16
Posts: 31
Loc: Suffolk
Hi Lucky, the car is due back from the factory to my local garage on Friday. I've asked them to get me a full low-down as to what has been done and what sort of warranty the factory are offering on the paintwork. As soon as I have more info I'll let you know.
_________________________
Morgan Aero 8 (Series 5)
Porsche 911 (996) Turbo
BMW GSA1200

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#545410 - 29/11/18 02:14 PM Re: S5- Paint Issues [Re: Stef]
luckywhiteheathe Offline
Just Getting Started

Registered: 18/08/16
Posts: 65
Loc: Edinburgh
Thanks Stef....
_________________________
LuckywhiteheatheR

2016 Aero 8
1960 MGA Roadster
2003 Ducati MS 1000

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#545558 - 30/11/18 10:25 AM Re: S5- Paint Issues [Re: luckywhiteheathe]
Clipper Offline

Talk Morgan Addict

Registered: 14/03/12
Posts: 3330
Loc: South Yorks
My S5 had to have a paint defect corrected post delivery.

Looks and runs great now, but the various warranty claims must be severely impacting profitability on this model.

MMC needs to improve on getting it right first time.
_________________________
2017 Ravenblau Blue Aero 8
2010 Ferrari Blue Plus Four




DHA1G

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#545694 - 30/11/18 09:58 PM Re: S5- Paint Issues [Re: luckywhiteheathe]
Dean-Royal Offline

Talk Morgan Addict

Registered: 02/01/12
Posts: 3567
Loc: UK (up north)
Beware:-

I have just returned from the Paint Manufacturer in Lebanon after a 4 day Seminar, the latest information is we need to add in the next 2 years 6x Toners that have glass added for effect, apparently the new Audi range (Q8) already has this applied.

Although i have no connection to Mscc i can tel you we (paint suppliers and manufacturers) are having a hell of a time trying to get Water based paint to work, even the big names are constantly re-inventing the product because it is just so complex and un stable compared to Solvent based paints.


Edited by Dean-Royal (30/11/18 10:04 PM)
_________________________
www.generalpaint.biz/color.php Problem with your Colour, we offer TM members impartial advice.

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#545695 - 30/11/18 10:01 PM Re: S5- Paint Issues [Re: luckywhiteheathe]
Clipper Offline

Talk Morgan Addict

Registered: 14/03/12
Posts: 3330
Loc: South Yorks
Could there be a new Plus Four in Beirut Blue perchance?
_________________________
2017 Ravenblau Blue Aero 8
2010 Ferrari Blue Plus Four




DHA1G

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#547276 - 10/12/18 10:02 AM Re: S5- Paint Issues [Re: Stef]
luckywhiteheathe Offline
Just Getting Started

Registered: 18/08/16
Posts: 65
Loc: Edinburgh
Originally Posted By Stef
Hi Lucky, the car is due back from the factory to my local garage on Friday. I've asked them to get me a full low-down as to what has been done and what sort of warranty the factory are offering on the paintwork. As soon as I have more info I'll let you know.


Any update Stef? I'm also still waiting to hear back from Morgan/Dealer as to what they're offering by way of extent of paint renewal and warranty going forward. My car heading back to factory at beginning of the the new year...
_________________________
LuckywhiteheatheR

2016 Aero 8
1960 MGA Roadster
2003 Ducati MS 1000

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#547502 - 11/12/18 06:12 PM Re: S5- Paint Issues [Re: luckywhiteheathe]
Stef Offline
Just Getting Started

Registered: 26/01/16
Posts: 31
Loc: Suffolk
I'm afraid not as yet Lucky! The car went to the factory on 19th October and was initially supposed to have been returned to the dealer around 3 weeks ago. This didn't happen and then 2 weeks ago they delayed again telling the dealer some excuse that they hadn't realised that the car had paint protection (quite how I've no idea as it's pretty obvious). A call to the dealer today and it still hasn't been returned - they are awaiting an update from the factory!
This is now almost 2 months at the factory and getting pretty frustrating especially as I want to use the car over the Christmas period.
I will update as and when I have further news!
_________________________
Morgan Aero 8 (Series 5)
Porsche 911 (996) Turbo
BMW GSA1200

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#547715 - 12/12/18 03:21 PM Re: S5- Paint Issues [Re: Stef]
luckywhiteheathe Offline
Just Getting Started

Registered: 18/08/16
Posts: 65
Loc: Edinburgh
Thanks Stef, hugely frustrating I'm sure, although pretty much par for the course when dealing with Morgan.....

They'd be well advised to go on a customer service refresher course although that presupposes they've been on one at all! Why does everything seem to be such a hassle when dealing with them?

Anyway, I hope you hear back soon.... keep me posted.

Cheers!
_________________________
LuckywhiteheatheR

2016 Aero 8
1960 MGA Roadster
2003 Ducati MS 1000

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