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#547992 - 14/12/18 11:46 AM Re: S5- Paint Issues [Re: luckywhiteheathe]
taffy Offline
Learner Plates Off!

Registered: 04/02/09
Posts: 272
Hi Jays,
Its really sad to hear from an "insider" that it seems the Company acknowledges a problem but seem to do bugger all about it. If they are going to target the European/Far Eastern markets more then they wont be as tolerant to "bad quality" than we Brits do!
T
_________________________
2002 Aero 8 S1
2011 Aero 8 Super-Sports
2013 Overfinch Defender DCPU
2017 Audi Q7
2018 Range Rover Vogue

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#547998 - 14/12/18 12:31 PM Re: S5- Paint Issues [Re: luckywhiteheathe]
Alistair Offline
Smile, it confuses them
Charter Member

Registered: 18/03/09
Posts: 5576
Loc: Hampshire
You are right Taffy.

The Middle and Far East markets will not tolerate that so it will be interesting to watch. I hope it does go well as I still have faith in them.

We bought the Coupe on my birthday six years ago. The car was at the factory with faults and paint issues for 8 out of the next 18 months and the urgency was not apparent at all. That's why I mentioned the process of organised updates.

These cars are a mistress you pay for. Just as well the perks are worth it. They still work out cheaper than Ferrari/Bentley/Aston as well as far lower running costs. It's all a matter of maintaining perspective. We would never be without one now.
_________________________
Just time to burn a little more petrol before dinner.

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#548032 - 14/12/18 04:48 PM Re: S5- Paint Issues [Re: Paul F]
Stringers Best Mate Offline

Talk Morgan Sage

Registered: 16/10/13
Posts: 6271
Loc: Northamptonshire UK
Originally Posted By Paul F
Originally Posted By taffy
Probably a stupid question but do Morgan ever go to the members of MSCC and ask for feedback which could easily be a recently retired member of the Morgan work force who would only cost a couple of pints of bitter!


A couple of years ago they held 3 focus groups of TM members - 1 each for Classics, 3 wheelers and Aero cars. I went to the one for Classics and was impressed that Steve Morris chaired it and several of his team were there taking lots of notes.


Indeed, and back in 2014 I went to an M3W feedback session. I've lost count of the times better communication has been suggested..
_________________________
Steve

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#548040 - 14/12/18 05:21 PM Re: S5- Paint Issues [Re: luckywhiteheathe]
TheCustomer Offline

Talk Morgan Regular

Registered: 13/09/15
Posts: 687
I don't know if the Aero feedback session ever happened?

Will
_________________________
the *other* green Aero 8 S5

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#548090 - 14/12/18 08:15 PM Re: S5- Paint Issues [Re: TheCustomer]
deano Offline

Charter Member

Registered: 12/02/12
Posts: 5306
Loc: Taunton
Originally Posted By TheCustomer
I don't know if the Aero feedback session ever happened?

Will


Never took place to my knowledge.
_________________________
Martin (Deano)

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#548093 - 14/12/18 08:22 PM Re: S5- Paint Issues [Re: Jays]
deano Offline

Charter Member

Registered: 12/02/12
Posts: 5306
Loc: Taunton
Originally Posted By Jays
Paying lip service I think. I could be in the market for a new Morgan once they release details at next years Geneva show as I really am quite excited about what is coming. But there’s no way I’m going to commit to spending that sort of money for poor quality control and the indifference they show to customers. I feel sad saying that having worked there and have a lot of respect for Steve Morris.


After my experience of buying my new plus 8 and looking at the S5 package, I decided to go the boring 911 option. Fabulous car no warrenty issues to report.
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Martin (Deano)

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#548096 - 14/12/18 08:43 PM Re: S5- Paint Issues [Re: luckywhiteheathe]
Jays Offline

Member of the Inner Circle

Registered: 08/02/11
Posts: 14003
Loc: Cumbria UK
I really do feel very sad about Morgan. They produce the most charismatic cars in the automotive world and don’t seem to realise it. To spoil their reputation with poor quality issues and response is something I just don’t understand. I’d love to know what the family members think about it....or perhaps they just aren’t interested anymore.
_________________________
Jays
Former Morgan owner. Gone but hopefully not forgotten!

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#548106 - 14/12/18 09:51 PM Re: S5- Paint Issues [Re: Alistair]
+8Rich Offline

Member of the Inner Circle

Registered: 15/12/09
Posts: 19190
Loc: Devonshire
Originally Posted By Alistair
You are right Taffy.

The Middle and Far East markets will not tolerate that so it will be interesting to watch. I hope it does go well as I still have faith in them.


I noticed on a Morgan Facebook page that they have opened a new dealership in Taiwan, it featured a Baby Blue Aero8 S5 lets hope the paints good !
_________________________
Richard
1999 Indigo +8






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#548135 - 15/12/18 08:32 AM Re: S5- Paint Issues [Re: Jays]
Stewart S Offline
Wave & smile... It's a Morgan
Member of the Inner Circle

Registered: 14/06/14
Posts: 10334
Loc: Lancashire, England
Originally Posted By Jays
I’d love to know what the family members think about it....or perhaps they just aren’t interested anymore.


Good point J, perhaps because they are not visible in the day to day running, they don’t feel it’s their responsibility as they have people in place to try to deal with these things

It’s more a issue with boutique small scale manufacturing in a very technical industry where standards from the big boys are getting to incredible levels and quality expectations in the whole car buying market are so now high

What I can’t understand though is the lack of communication and the rediculous time frames that people have to wait for just a glimmer of an answer and I know many dealers are in dispair sometimes

The problems don’t go away, they just get worse so better to deal with it quickly

They’ve got nothing to loose only gain by trying to deal with an issue quickly, learn from it and try and make sure it doesn’t happen again

Sounds easy doesn’t it

I know it isn’t that easy as there are some complex problems and supply chain problems further down the line but just getting back to people is a start
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2008 Bugatti Blue Roadster 4 Seater

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#548140 - 15/12/18 08:51 AM Re: S5- Paint Issues [Re: luckywhiteheathe]
DaveW Offline
Roadster Guru
Member of the Inner Circle

Registered: 11/12/08
Posts: 17125
Loc: South Yorkshire
If I had a family business I would poke my nose into every complaint.

I'd be very hands on......
_________________________
DaveW
2005 Corsa Red Roadster S1
2016 Saffron Yellow (Narrow) Plus 4

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