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#556068 - 26/01/19 04:40 PM Re: Dealer Damages the AMG [Re: Peter J]
Alistair Offline
Smile, it confuses them
Charter Member

Registered: 18/03/09
Posts: 5751
Loc: Hampshire
I had a challenge with the RS6PE I owned similar to this. It went into Reading Audi with strong wheel vibrations. It turned out that three of the Alloys had become eccentric with less than 5000 miles on the clock.

I got the line "audi will authorise us to get the wheels worked on by the local specialist but not replace them unless this is insufficient". During this work (8 days) it managed to get a puncture. Since the tyre was 60% worn they could not replace it due to differences in tread depth on the 4WD system. So they had to replace all four at their cost. To give them their due they did not shirk this. I gave them a contribution and got them to fit Michelins.

I was told that should the wheels have been replaced it would be from a parts pool and not necessarily new as well. You don't pay £xx,xxx pounds on a NEW car to have secondhand parts fitted.
_________________________
Just time to burn a little more petrol before dinner.

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#556074 - 26/01/19 05:33 PM Re: Dealer Damages the AMG [Re: N22MOG]
MDS61 Offline
Learner Plates Off!

Registered: 08/07/15
Posts: 331
Loc: Shropshire
Originally Posted By N22MOG
Originally Posted By MDS61
MB have been one of the most aggressive exponents of this - telling customers that: grinding or diamond cutting an alloy wheel is in fact a DANGEROUS practice.


Mark

That's interesting, when I bought my latest Merc they tried to sell me wheel damage insurance saying that if an alloy was damaged they'd repair it.



Hi Steve, the wheel insurance product is sold by the Dealer and is not a MB product...big difference!

Mark
_________________________
Honesty means doing it right, even when no one is looking!

2004 Roadster S1 3.0 V6 - "Seve"

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#556077 - 26/01/19 05:41 PM Re: Dealer Damages the AMG [Re: MDS61]
N22MOG Offline

Has a lot to Say!

Registered: 09/06/09
Posts: 1265
Loc: Edenbridge, Kent, UK
Thanks for clarifying that Mark, glad I didn't take it up.
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Steve L.

1996 Plus 8

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#556092 - 26/01/19 06:41 PM Re: Dealer Damages the AMG [Re: Peter J]
Northernmorgan Offline

Learner Plates Off!

Registered: 22/12/18
Posts: 264
Loc: Northern England
With a cold engine and winter temperatures 12mpg for the first mile or so is probably to be expected especially if it’s stop start motoring. I’d worry if that was the consumption once warmed up 😳
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John
1936 Austin Seven Ulster Replica

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#556102 - 26/01/19 07:25 PM Re: Dealer Damages the AMG [Re: Peter J]
madmax Offline
Part of the Furniture

Registered: 18/08/14
Posts: 4521
Loc: East Anglia
They don't have a leg to stand on , new wheel and fix the DAB fault under warranty ! Whats the point of warranty if it doesn't cover faults and dealer damage ! And you are a valued customer !
_________________________
Geneva 2016 plus 8' The Green Godess' 4 side exits .



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#556106 - 26/01/19 08:14 PM Re: Dealer Damages the AMG [Re: Peter J]
Craig Jezz Offline

Talk Morgan Regular

Registered: 27/03/17
Posts: 895
Loc: Oxon
The Bmw will be fixed

Peters cross because the E 350D has zero driver appeal i 😂


Edited by Craig Jezz (26/01/19 08:16 PM)
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Craig Jezz

Morgan 4/4 Sports Sand (Williams & Wolf Tuned)

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#556113 - 26/01/19 09:01 PM Re: Dealer Damages the AMG [Re: Peter J]
howard Offline
Part of the Furniture

Registered: 01/01/09
Posts: 4221
The failure to fix the DAB issue doesnt surprise me. The "technicians" are grease monkeys not electronic engineers so they will simply try replacing things in turn and maybe with help from MB UK. If the computer doesnt show a fault code , the modern mechanic is stuffed.

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#556118 - 26/01/19 09:23 PM Re: Dealer Damages the AMG [Re: Peter J]
Alistair Offline
Smile, it confuses them
Charter Member

Registered: 18/03/09
Posts: 5751
Loc: Hampshire
Peter if it makes you feel any better my luck with loan cars is a lot worse.

CL600 bought from MB Macclesfield (real MB not franchise) needed work 2 days after I collected it. C220d saloon, nice enough car but not a CL!

E63s Estate in for a recall and given a Smart 4:2.

Audi RS6 in for three weeks for said wheels, A4, base model 2.0L D, again a good car but not an RS6. MAybe I need to strop a bit more.
_________________________
Just time to burn a little more petrol before dinner.

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#556122 - 26/01/19 09:47 PM Re: Dealer Damages the AMG [Re: howard]
MDS61 Offline
Learner Plates Off!

Registered: 08/07/15
Posts: 331
Loc: Shropshire
Originally Posted By howard
The failure to fix the DAB issue doesnt surprise me. The "technicians" are grease monkeys not electronic engineers so they will simply try replacing things in turn and maybe with help from MB UK. If the computer doesnt show a fault code , the modern mechanic is stuffed.


I think you are out of touch here Howard...all VM's put their Tech's through many manufacturer courses each year. They have to pass too!

Mark
_________________________
Honesty means doing it right, even when no one is looking!

2004 Roadster S1 3.0 V6 - "Seve"

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#556126 - 26/01/19 10:08 PM Re: Dealer Damages the AMG [Re: Peter J]
sospan Offline
Talk Morgan Sage

Registered: 31/05/10
Posts: 6095
Loc: Llanelli
few years ago I had a Renault as a commuter box. one day on the way into work and about 1/4 mile to go I heard a rumbling. Renault garage was opposite work so dropped it in. New drive shaft needed. Next day repair. Used a pool car to get home and in next day. Picked the Renault up and the steering wheel was way off centre and indicators not cancelling. Turned round and went back in to garage.
Pointed out the misalignment and commented about the tech certificates adorning the walls. Jokingly asked if they had been trained to check alignment.
Car sorted within 30 mins and big apologies and discount on next service.
so....just because the techs are certified (!) doesn't mean they do a good job.
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