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#556132 - 26/01/19 10:42 PM Re: Dealer Damages the AMG [Re: sospan]
MDS61 Offline
Learner Plates Off!

Registered: 08/07/15
Posts: 283
Loc: Shropshire
Originally Posted By sospan
few years ago I had a Renault as a commuter box. one day on the way into work and about 1/4 mile to go I heard a rumbling. Renault garage was opposite work so dropped it in. New drive shaft needed. Next day repair. Used a pool car to get home and in next day. Picked the Renault up and the steering wheel was way off centre and indicators not cancelling. Turned round and went back in to garage.
Pointed out the misalignment and commented about the tech certificates adorning the walls. Jokingly asked if they had been trained to check alignment.


Car sorted within 30 mins and big apologies and discount on next service.
so....just because the techs are certified (!) doesn't mean they do a good job.



So are you saying don't train them...if so whats the alternative?

crazy2


Edited by MDS61 (26/01/19 10:42 PM)
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Honesty means doing it right, even when no one is looking!

2004 Roadster S1 3.0 V6 - "Seve"

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#556150 - 27/01/19 09:22 AM Re: Dealer Damages the AMG [Re: MDS61]
BobtheTrain Offline

Part of the Furniture

Registered: 15/04/14
Posts: 4947
Loc: Renfrewshire
Originally Posted By MDS61
So are you saying don't train them...if so whats the alternative?

crazy2

Training takes a back-burner when times are hard.
_________________________
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Lang may yer lum reek

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#556157 - 27/01/19 10:34 AM Re: Dealer Damages the AMG [Re: BobtheTrain]
MDS61 Offline
Learner Plates Off!

Registered: 08/07/15
Posts: 283
Loc: Shropshire
Originally Posted By BobtheTrain
Originally Posted By MDS61
So are you saying don't train them...if so whats the alternative?

crazy2

Training takes a back-burner when times are hard.


Bob, totally true and several Companies have taken that appraoch in the past...and some are not here now!

I will say however, technology driven or not, most vehicle manufacturers are spending huge amounts of money to get Tech's AND non Tech's to meet current demands.

Mark
_________________________
Honesty means doing it right, even when no one is looking!

2004 Roadster S1 3.0 V6 - "Seve"

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#556166 - 27/01/19 11:11 AM Re: Dealer Damages the AMG [Re: MDS61]
sospan Offline
Charter Member

Registered: 31/05/10
Posts: 5932
Loc: Llanelli
Originally Posted By MDS61
Originally Posted By sospan
few years ago I had a Renault as a commuter box. one day on the way into work and about 1/4 mile to go I heard a rumbling. Renault garage was opposite work so dropped it in. New drive shaft needed. Next day repair. Used a pool car to get home and in next day. Picked the Renault up and the steering wheel was way off centre and indicators not cancelling. Turned round and went back in to garage.
Pointed out the misalignment and commented about the tech certificates adorning the walls. Jokingly asked if they had been trained to check alignment.


Car sorted within 30 mins and big apologies and discount on next service.
so....just because the techs are certified (!) doesn't mean they do a good job.



So are you saying don't train them...if so whats the alternative?

crazy2

No I amnot saying that. My views are that there is a tendency to undertrain, often left at very basic levels just geta certificate and “ off you go . You are now trained”.
In my case told above surely the tech should check steering alignment as a final check. After all, the dismantling needed and reassembly was a significant job.
It made me think about wheelnut torque too. If he missed the alignment did he check the wheelnuts properly?
Slapdash and less than professional in my view.
_________________________
Red Plus8

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#556170 - 27/01/19 11:39 AM Re: Dealer Damages the AMG [Re: sospan]
Alistair Offline
Smile, it confuses them
Charter Member

Registered: 18/03/09
Posts: 5463
Loc: Hampshire
Originally Posted By sospan
Jokingly asked if they had been trained to check alignment.
Car sorted within 30 mins and big apologies and discount on next service.
so....just because the techs are certified (!) doesn't mean they do a good job.


Could not agree more. Audi Reading handed the car back with three wheels which were not round after doing the warped discs. Signed off the road test etc. The senior workshop manager had not even got to the M4 junction before he said it was undrivable. It's all down to the hours that Audi allocate to a job and making a profit? Cutting corners. The tech's are on a bonus to bill hours. That's just wrong.
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Just time to burn a little more petrol before dinner.

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#556172 - 27/01/19 12:00 PM Re: Dealer Damages the AMG [Re: Peter J]
Dean-Royal Offline

Talk Morgan Addict

Registered: 02/01/12
Posts: 3499
Loc: UK (up north)
The trouble with motor cars is there workings changed dramatically in the naughties, E.C.U arrived that required computers to reset them and in the main they were sealed units if they broke, .......someone did discover how to open them and repair the boards, but you could never know how long the repair would last.

As Mechanical parts disappeared so have Mechanics and one of the reasons i put down my tools and shut up shop.

I was independent and there was no one to teach me how every single electronic worked on every different manufacturered car.

So Mechanics are no longer required; IT Technicians are, however the set up of the system is way beyond me, for instance, the GL developed a fault just out of warrenty, the key had to be no more than 20mm from the front door to open the vehicle, i am lucky here in Sunderland we have to MB Techs that set up on their own @ 4yrs since and are Wizards,they only work on MB's, the problem, the main locking brain is fitted inside the O/S "C" post next to the tail hatch, the door receiver is behind the door skin, but the wiring runs around the near-side of the vehicle to the N/S "A" post and has a joint connector, the fault was at the joint, just a simple clean up of the contacts and fixed. £40 for his time.

As an X Mechanic i doubt i would ever of found that fault.
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#556178 - 27/01/19 12:20 PM Re: Dealer Damages the AMG [Re: Craig Jezz]
Peter J Offline
Formerly known as Aldermog
Member of the Inner Circle

Registered: 13/08/13
Posts: 10931
Loc: Salisbury, UK
Originally Posted By Craig Jezz

Peters cross because the E 350D has zero driver appeal i 😂


Yes.. it is vaguely interesting if put in "Sports + Mode, about the same as the C43 in Eco mode.....

The most exciting feature is watching the fabric hood go up and down.... !!
_________________________
Peter,
Tarka the 'Otter Mog
2014 Plus 8



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#556232 - 27/01/19 04:45 PM Re: Dealer Damages the AMG [Re: Peter J]
BertR Offline

Talk Morgan Regular

Registered: 13/12/09
Posts: 527
Loc: Aerdenhout, The Netherlands
Peter,
Mistakes are made, defects occur, it is the way how the are being corrected that makes the difference.
When you pick up your then hopefully fixed car, insist on seeing the damaged alloy...
Cheers,
Bert
_________________________
2009 Roadster, Lancia midnight blue, cinnamon upholstery.

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#556245 - 27/01/19 05:54 PM Re: Dealer Damages the AMG [Re: Peter J]
Taffmog Offline
Talk Morgan Enthusiast

Registered: 22/09/10
Posts: 1506
Loc: Wales
The damaged wheel is your property Peter, insist on having it back, you may even need it one day.

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#556248 - 27/01/19 06:08 PM Re: Dealer Damages the AMG [Re: Taffmog]
Peter J Offline
Formerly known as Aldermog
Member of the Inner Circle

Registered: 13/08/13
Posts: 10931
Loc: Salisbury, UK
Originally Posted By Taffmog
The damaged wheel is your property Peter, insist on having it back, you may even need it one day.


I could put a tyre on it and keep int in the boot as a spare!
Actually, it would just about fill the boot!
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Tarka the 'Otter Mog
2014 Plus 8



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