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Dealer Damages the AMG #556036
26/01/19 03:01 PM
26/01/19 03:01 PM
Joined: Aug 2013
Posts: 11,547
Salisbury, UK
Peter J Offline OP
Formerly known as Aldermog
Peter J  Offline OP
Formerly known as Aldermog
Member of the Inner Circle

Joined: Aug 2013
Posts: 11,547
Salisbury, UK
And I'm cross!

In December we had new AMG wheels and winter tyres fitted.
22nd January I took it in for a scheduled service and some warranty work to be done.
25th the dealer called.
First, the good news: the B2 service has been completed, no additional expenses.

Then, the bad news: we have tried to fix the fault, and failed. Further investigation is needed. Oh, yes, the technician has damaged a wheel rim on a kerb.

Today I went to take a look. The damage extends 20% of the way round and is into the alloy. They want to have the wheel re-finished.
I said that as the wheel is less than 2 months old I wanted a new wheel.

I'm also unhappy that they can't find the fault causing the DAB Radio reception to cut out when the heated rear screen is switched on. They have updated a load of control software: all the switching is digital through a Canbus network. The next stage is to replace the rear screen and change the FM/DAB active splitter.

How long is this going to take?

We still have the E 350D Cabriolet, but it is a big bloated barge with zero driver appeal. It also only does 12mpg on shirt cold runs!!

So i'm grumpy.


Peter,
Tarka the 'Otter Mog
2014 Plus 8


Re: Dealer Damages the AMG [Re: Peter J] #556040
26/01/19 03:21 PM
26/01/19 03:21 PM
Joined: Mar 2009
Posts: 6,083
Hampshire
Alistair Offline
Smile, it confuses them
Alistair  Offline
Smile, it confuses them
Talk Morgan Sage

Joined: Mar 2009
Posts: 6,083
Hampshire
Peter sorry to hear the news, that was your favourite dealer (previously). Are you certain about that 12mpg number, even my lead heavy right foot cannot sustain a number that (good) low on the ML!


Just time to burn a little more petrol before dinner.
Re: Dealer Damages the AMG [Re: Peter J] #556041
26/01/19 03:23 PM
26/01/19 03:23 PM
Joined: Mar 2009
Posts: 2,099
N
nick w Offline
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nick w  Offline
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N

Joined: Mar 2009
Posts: 2,099
Bad luck Peter. This was a common problem a few years ago and mostly caused by a damaged "thread" in the heated screen. Most common with internal aerials. An external aerial solves the prob normally. Good news is that a new heated window solves the prob usually ( until one of the threads fail again..which is very common - how much of your Mog heated screen works, for example?).
Nick

Re: Dealer Damages the AMG [Re: Peter J] #556042
26/01/19 03:25 PM
26/01/19 03:25 PM
Joined: Jul 2015
Posts: 467
Shropshire
MDS61 Offline
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Shropshire
Peter, I work for a vehicle manufacture...and a repair to any Alloy Wheel is NOT a recognised repair method.

MB have been one of the most aggressive exponents of this - telling customers that: grinding or diamond cutting an alloy wheel is in fact a DANGEROUS practice.

Insist on a new wheel (a refinished one never lasts as long as a re-furbed one either!!).

This is not your fault...it is theirs mad2

Mark


Honesty means doing it right, even when no one is looking!

2004 Roadster S1 3.0 V6 - "Seve"
Re: Dealer Damages the AMG [Re: MDS61] #556043
26/01/19 03:44 PM
26/01/19 03:44 PM
Joined: Jun 2009
Posts: 1,325
Edenbridge, Kent, UK
N22MOG Offline
Has a lot to Say!
N22MOG  Offline
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Posts: 1,325
Edenbridge, Kent, UK
Originally Posted By MDS61
MB have been one of the most aggressive exponents of this - telling customers that: grinding or diamond cutting an alloy wheel is in fact a DANGEROUS practice.


Mark

That's interesting, when I bought my latest Merc they tried to sell me wheel damage insurance saying that if an alloy was damaged they'd repair it.

12 MPG sounds terrible Peter, even my GL350 (an AMG built 3 litre diesel engine) gets 21-23 MPG, and it's HUGE, and permanent 4 wheel drive.


Steve L.

1996 Plus 8
Re: Dealer Damages the AMG [Re: Peter J] #556047
26/01/19 03:50 PM
26/01/19 03:50 PM
Joined: Nov 2011
Posts: 1,055
Sittard, The Netherlands
Ruut Bianchi Offline
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Sittard, The Netherlands
Sad to hear Peter, insist on a new wheel, a refinish is not acceptable, and it's their fault. Don't they can instal an apart shark-fin shaped aerial on the rear roof? I sometimes see Mercs with those fins! Our Tesla also has FM/DAB reception through window threads. The quality of the DAB is quite variable. I was told by technicians that an extra antenna should improve things, but on a Tesla I dare not change anything in the electronics...!😰

I wish you good luck in your battle with the dealership, but as you are a long-lived customer they should by stupid in annoying you too much!!


Ruut Bianchi
Morgan 4/4 4-seater 1990 Royal Ivory
Re: Dealer Damages the AMG [Re: Peter J] #556053
26/01/19 04:01 PM
26/01/19 04:01 PM
Joined: Sep 2011
Posts: 11,597
Mandello del Lario, Lake Como,...
Gambalunga Offline
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Mandello del Lario, Lake Como,...
They would have insurance to cover this sort of thing so there really is no excuse. They are probably trying to avoid an insurance claim.


Peter

[Linked Image]
Re: Dealer Damages the AMG [Re: Peter J] #556055
26/01/19 04:05 PM
26/01/19 04:05 PM
Joined: Apr 2014
Posts: 3,085
Dorset, UK
milligoon Offline
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milligoon  Offline
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Dorset, UK
Where is the DAB aerial mounted? I had similar issue in my smart Roadster, when I placed inductive aerial on the car, so replaced it with a diplexed aerial.

You don't have heated screens all around do you on the AMG?


Mark - No Longer driving
Archie the Old English Sheep Mog...........
2010 Roadster 3.0 V6 (S3) wink
Re: Dealer Damages the AMG [Re: Peter J] #556057
26/01/19 04:08 PM
26/01/19 04:08 PM
Joined: Jul 2007
Posts: 22,493
Cheltenham, Glos. UK
Graham, G4FUJ Offline
Salty Sea Dog
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Posts: 22,493
Cheltenham, Glos. UK
I can imagine your ire Peter.
I'd insist on a new wheel too.
You don't seem to have much luck with the last few MBs.


Graham (G4FUJ)

D8921 L44FOR '93 4/4 Giallo Fly 2 seat smile
'90 LR 90 SW
'07 MINI Cooper
Re: Dealer Damages the AMG [Re: Peter J] #556061
26/01/19 04:20 PM
26/01/19 04:20 PM
Joined: Apr 2011
Posts: 7,798
The frozen North
J
Jack The Lad Offline
Posting Desperado
Jack The Lad  Offline
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J

Joined: Apr 2011
Posts: 7,798
The frozen North
Look on the bright side. All problems can be solved , If it cannot be solved its not a problem .

Re: Dealer Damages the AMG [Re: Peter J] #556068
26/01/19 04:40 PM
26/01/19 04:40 PM
Joined: Mar 2009
Posts: 6,083
Hampshire
Alistair Offline
Smile, it confuses them
Alistair  Offline
Smile, it confuses them
Talk Morgan Sage

Joined: Mar 2009
Posts: 6,083
Hampshire
I had a challenge with the RS6PE I owned similar to this. It went into Reading Audi with strong wheel vibrations. It turned out that three of the Alloys had become eccentric with less than 5000 miles on the clock.

I got the line "audi will authorise us to get the wheels worked on by the local specialist but not replace them unless this is insufficient". During this work (8 days) it managed to get a puncture. Since the tyre was 60% worn they could not replace it due to differences in tread depth on the 4WD system. So they had to replace all four at their cost. To give them their due they did not shirk this. I gave them a contribution and got them to fit Michelins.

I was told that should the wheels have been replaced it would be from a parts pool and not necessarily new as well. You don't pay £xx,xxx pounds on a NEW car to have secondhand parts fitted.


Just time to burn a little more petrol before dinner.
Re: Dealer Damages the AMG [Re: N22MOG] #556074
26/01/19 05:33 PM
26/01/19 05:33 PM
Joined: Jul 2015
Posts: 467
Shropshire
MDS61 Offline
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MDS61  Offline
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Joined: Jul 2015
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Shropshire
Originally Posted By N22MOG
Originally Posted By MDS61
MB have been one of the most aggressive exponents of this - telling customers that: grinding or diamond cutting an alloy wheel is in fact a DANGEROUS practice.


Mark

That's interesting, when I bought my latest Merc they tried to sell me wheel damage insurance saying that if an alloy was damaged they'd repair it.



Hi Steve, the wheel insurance product is sold by the Dealer and is not a MB product...big difference!

Mark


Honesty means doing it right, even when no one is looking!

2004 Roadster S1 3.0 V6 - "Seve"
Re: Dealer Damages the AMG [Re: MDS61] #556077
26/01/19 05:41 PM
26/01/19 05:41 PM
Joined: Jun 2009
Posts: 1,325
Edenbridge, Kent, UK
N22MOG Offline
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Posts: 1,325
Edenbridge, Kent, UK
Thanks for clarifying that Mark, glad I didn't take it up.


Steve L.

1996 Plus 8
Re: Dealer Damages the AMG [Re: Peter J] #556092
26/01/19 06:41 PM
26/01/19 06:41 PM
Joined: Dec 2018
Posts: 308
Northern England
Northernmorgan Offline
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Northern England
With a cold engine and winter temperatures 12mpg for the first mile or so is probably to be expected especially if it’s stop start motoring. I’d worry if that was the consumption once warmed up 😳


John
1936 Austin Seven Ulster Replica
Re: Dealer Damages the AMG [Re: Peter J] #556102
26/01/19 07:25 PM
26/01/19 07:25 PM
Joined: Aug 2014
Posts: 4,670
East Anglia
madmax Offline
Part of the Furniture
madmax  Offline
Part of the Furniture

Joined: Aug 2014
Posts: 4,670
East Anglia
They don't have a leg to stand on , new wheel and fix the DAB fault under warranty ! Whats the point of warranty if it doesn't cover faults and dealer damage ! And you are a valued customer !


Geneva 2016 plus 8' The Green Godess' 4 side exits .


Re: Dealer Damages the AMG [Re: Peter J] #556106
26/01/19 08:14 PM
26/01/19 08:14 PM
Joined: Mar 2017
Posts: 977
Oxon
Craig Jezz Offline
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Craig Jezz  Offline
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Joined: Mar 2017
Posts: 977
Oxon
The Bmw will be fixed

Peters cross because the E 350D has zero driver appeal i 😂

Last edited by Craig Jezz; 26/01/19 08:16 PM.

Craig Jezz

Morgan 4/4 Sports Sand (Williams & Wolf Tuned)
Re: Dealer Damages the AMG [Re: Peter J] #556113
26/01/19 09:01 PM
26/01/19 09:01 PM
Joined: Jan 2009
Posts: 4,376
H
howard Offline
Part of the Furniture
howard  Offline
Part of the Furniture
H

Joined: Jan 2009
Posts: 4,376
The failure to fix the DAB issue doesnt surprise me. The "technicians" are grease monkeys not electronic engineers so they will simply try replacing things in turn and maybe with help from MB UK. If the computer doesnt show a fault code , the modern mechanic is stuffed.

Re: Dealer Damages the AMG [Re: Peter J] #556118
26/01/19 09:23 PM
26/01/19 09:23 PM
Joined: Mar 2009
Posts: 6,083
Hampshire
Alistair Offline
Smile, it confuses them
Alistair  Offline
Smile, it confuses them
Talk Morgan Sage

Joined: Mar 2009
Posts: 6,083
Hampshire
Peter if it makes you feel any better my luck with loan cars is a lot worse.

CL600 bought from MB Macclesfield (real MB not franchise) needed work 2 days after I collected it. C220d saloon, nice enough car but not a CL!

E63s Estate in for a recall and given a Smart 4:2.

Audi RS6 in for three weeks for said wheels, A4, base model 2.0L D, again a good car but not an RS6. MAybe I need to strop a bit more.


Just time to burn a little more petrol before dinner.
Re: Dealer Damages the AMG [Re: howard] #556122
26/01/19 09:47 PM
26/01/19 09:47 PM
Joined: Jul 2015
Posts: 467
Shropshire
MDS61 Offline
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Shropshire
Originally Posted By howard
The failure to fix the DAB issue doesnt surprise me. The "technicians" are grease monkeys not electronic engineers so they will simply try replacing things in turn and maybe with help from MB UK. If the computer doesnt show a fault code , the modern mechanic is stuffed.


I think you are out of touch here Howard...all VM's put their Tech's through many manufacturer courses each year. They have to pass too!

Mark


Honesty means doing it right, even when no one is looking!

2004 Roadster S1 3.0 V6 - "Seve"
Re: Dealer Damages the AMG [Re: Peter J] #556126
26/01/19 10:08 PM
26/01/19 10:08 PM
Joined: May 2010
Posts: 6,313
Llanelli
sospan Offline
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sospan  Offline
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Posts: 6,313
Llanelli
few years ago I had a Renault as a commuter box. one day on the way into work and about 1/4 mile to go I heard a rumbling. Renault garage was opposite work so dropped it in. New drive shaft needed. Next day repair. Used a pool car to get home and in next day. Picked the Renault up and the steering wheel was way off centre and indicators not cancelling. Turned round and went back in to garage.
Pointed out the misalignment and commented about the tech certificates adorning the walls. Jokingly asked if they had been trained to check alignment.
Car sorted within 30 mins and big apologies and discount on next service.
so....just because the techs are certified (!) doesn't mean they do a good job.


Red Plus8
Re: Dealer Damages the AMG [Re: sospan] #556132
26/01/19 10:42 PM
26/01/19 10:42 PM
Joined: Jul 2015
Posts: 467
Shropshire
MDS61 Offline
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MDS61  Offline
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Shropshire
Originally Posted By sospan
few years ago I had a Renault as a commuter box. one day on the way into work and about 1/4 mile to go I heard a rumbling. Renault garage was opposite work so dropped it in. New drive shaft needed. Next day repair. Used a pool car to get home and in next day. Picked the Renault up and the steering wheel was way off centre and indicators not cancelling. Turned round and went back in to garage.
Pointed out the misalignment and commented about the tech certificates adorning the walls. Jokingly asked if they had been trained to check alignment.


Car sorted within 30 mins and big apologies and discount on next service.
so....just because the techs are certified (!) doesn't mean they do a good job.



So are you saying don't train them...if so whats the alternative?

crazy2

Last edited by MDS61; 26/01/19 10:42 PM.

Honesty means doing it right, even when no one is looking!

2004 Roadster S1 3.0 V6 - "Seve"
Re: Dealer Damages the AMG [Re: MDS61] #556150
27/01/19 09:22 AM
27/01/19 09:22 AM
Joined: Apr 2014
Posts: 5,378
Renfrewshire
BobtheTrain Offline
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BobtheTrain  Offline
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Renfrewshire
Originally Posted By MDS61
So are you saying don't train them...if so whats the alternative?

crazy2

Training takes a back-burner when times are hard.


Best Regards
Lang may yer lum reek
Re: Dealer Damages the AMG [Re: BobtheTrain] #556157
27/01/19 10:34 AM
27/01/19 10:34 AM
Joined: Jul 2015
Posts: 467
Shropshire
MDS61 Offline
Learner Plates Off!
MDS61  Offline
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Shropshire
Originally Posted By BobtheTrain
Originally Posted By MDS61
So are you saying don't train them...if so whats the alternative?

crazy2

Training takes a back-burner when times are hard.


Bob, totally true and several Companies have taken that appraoch in the past...and some are not here now!

I will say however, technology driven or not, most vehicle manufacturers are spending huge amounts of money to get Tech's AND non Tech's to meet current demands.

Mark


Honesty means doing it right, even when no one is looking!

2004 Roadster S1 3.0 V6 - "Seve"
Re: Dealer Damages the AMG [Re: MDS61] #556166
27/01/19 11:11 AM
27/01/19 11:11 AM
Joined: May 2010
Posts: 6,313
Llanelli
sospan Offline
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sospan  Offline
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Joined: May 2010
Posts: 6,313
Llanelli
Originally Posted By MDS61
Originally Posted By sospan
few years ago I had a Renault as a commuter box. one day on the way into work and about 1/4 mile to go I heard a rumbling. Renault garage was opposite work so dropped it in. New drive shaft needed. Next day repair. Used a pool car to get home and in next day. Picked the Renault up and the steering wheel was way off centre and indicators not cancelling. Turned round and went back in to garage.
Pointed out the misalignment and commented about the tech certificates adorning the walls. Jokingly asked if they had been trained to check alignment.


Car sorted within 30 mins and big apologies and discount on next service.
so....just because the techs are certified (!) doesn't mean they do a good job.



So are you saying don't train them...if so whats the alternative?

crazy2

No I amnot saying that. My views are that there is a tendency to undertrain, often left at very basic levels just geta certificate and “ off you go . You are now trained”.
In my case told above surely the tech should check steering alignment as a final check. After all, the dismantling needed and reassembly was a significant job.
It made me think about wheelnut torque too. If he missed the alignment did he check the wheelnuts properly?
Slapdash and less than professional in my view.


Red Plus8
Re: Dealer Damages the AMG [Re: sospan] #556170
27/01/19 11:39 AM
27/01/19 11:39 AM
Joined: Mar 2009
Posts: 6,083
Hampshire
Alistair Offline
Smile, it confuses them
Alistair  Offline
Smile, it confuses them
Talk Morgan Sage

Joined: Mar 2009
Posts: 6,083
Hampshire
Originally Posted By sospan
Jokingly asked if they had been trained to check alignment.
Car sorted within 30 mins and big apologies and discount on next service.
so....just because the techs are certified (!) doesn't mean they do a good job.


Could not agree more. Audi Reading handed the car back with three wheels which were not round after doing the warped discs. Signed off the road test etc. The senior workshop manager had not even got to the M4 junction before he said it was undrivable. It's all down to the hours that Audi allocate to a job and making a profit? Cutting corners. The tech's are on a bonus to bill hours. That's just wrong.


Just time to burn a little more petrol before dinner.
Re: Dealer Damages the AMG [Re: Peter J] #556172
27/01/19 12:00 PM
27/01/19 12:00 PM
Joined: Jan 2012
Posts: 3,659
UK (up north)
Dean-Royal Offline
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Posts: 3,659
UK (up north)
The trouble with motor cars is there workings changed dramatically in the naughties, E.C.U arrived that required computers to reset them and in the main they were sealed units if they broke, .......someone did discover how to open them and repair the boards, but you could never know how long the repair would last.

As Mechanical parts disappeared so have Mechanics and one of the reasons i put down my tools and shut up shop.

I was independent and there was no one to teach me how every single electronic worked on every different manufacturered car.

So Mechanics are no longer required; IT Technicians are, however the set up of the system is way beyond me, for instance, the GL developed a fault just out of warrenty, the key had to be no more than 20mm from the front door to open the vehicle, i am lucky here in Sunderland we have to MB Techs that set up on their own @ 4yrs since and are Wizards,they only work on MB's, the problem, the main locking brain is fitted inside the O/S "C" post next to the tail hatch, the door receiver is behind the door skin, but the wiring runs around the near-side of the vehicle to the N/S "A" post and has a joint connector, the fault was at the joint, just a simple clean up of the contacts and fixed. £40 for his time.

As an X Mechanic i doubt i would ever of found that fault.


www.generalpaint.biz/color.php Problem with your Colour, we offer TM members impartial advice.
Re: Dealer Damages the AMG [Re: Craig Jezz] #556178
27/01/19 12:20 PM
27/01/19 12:20 PM
Joined: Aug 2013
Posts: 11,547
Salisbury, UK
Peter J Offline OP
Formerly known as Aldermog
Peter J  Offline OP
Formerly known as Aldermog
Member of the Inner Circle

Joined: Aug 2013
Posts: 11,547
Salisbury, UK
Originally Posted By Craig Jezz

Peters cross because the E 350D has zero driver appeal i 😂


Yes.. it is vaguely interesting if put in "Sports + Mode, about the same as the C43 in Eco mode.....

The most exciting feature is watching the fabric hood go up and down.... !!


Peter,
Tarka the 'Otter Mog
2014 Plus 8


Re: Dealer Damages the AMG [Re: Peter J] #556232
27/01/19 04:45 PM
27/01/19 04:45 PM
Joined: Dec 2009
Posts: 649
Aerdenhout, The Netherlands
BertR Offline
Talk Morgan Regular
BertR  Offline
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Joined: Dec 2009
Posts: 649
Aerdenhout, The Netherlands
Peter,
Mistakes are made, defects occur, it is the way how the are being corrected that makes the difference.
When you pick up your then hopefully fixed car, insist on seeing the damaged alloy...
Cheers,
Bert


2009 Roadster, Lancia midnight blue, cinnamon upholstery.
Re: Dealer Damages the AMG [Re: Peter J] #556245
27/01/19 05:54 PM
27/01/19 05:54 PM
Joined: Sep 2010
Posts: 1,555
Wales
T
Taffmog Offline
Talk Morgan Enthusiast
Taffmog  Offline
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T

Joined: Sep 2010
Posts: 1,555
Wales
The damaged wheel is your property Peter, insist on having it back, you may even need it one day.

Re: Dealer Damages the AMG [Re: Taffmog] #556248
27/01/19 06:08 PM
27/01/19 06:08 PM
Joined: Aug 2013
Posts: 11,547
Salisbury, UK
Peter J Offline OP
Formerly known as Aldermog
Peter J  Offline OP
Formerly known as Aldermog
Member of the Inner Circle

Joined: Aug 2013
Posts: 11,547
Salisbury, UK
Originally Posted By Taffmog
The damaged wheel is your property Peter, insist on having it back, you may even need it one day.


I could put a tyre on it and keep int in the boot as a spare!
Actually, it would just about fill the boot!


Peter,
Tarka the 'Otter Mog
2014 Plus 8


Re: Dealer Damages the AMG [Re: Peter J] #556267
27/01/19 08:10 PM
27/01/19 08:10 PM
Joined: Apr 2014
Posts: 3,085
Dorset, UK
milligoon Offline
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milligoon  Offline
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Dorset, UK
If you damaged a wheel on a demonstrator or a lease car, they'd bill you for a new wheel not the refurb cost, so how come it doesn't work the other way around?


Mark - No Longer driving
Archie the Old English Sheep Mog...........
2010 Roadster 3.0 V6 (S3) wink
Re: Dealer Damages the AMG [Re: Peter J] #556294
27/01/19 11:39 PM
27/01/19 11:39 PM
Joined: Mar 2011
Posts: 272
Cambridge UK
S
Stephen888 Offline
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S

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Cambridge UK
I have a GLE with the 43 petrol engine and have averaged 23 mpg over 20 k miles. First couple of miles fuel consumption is poor.
By the way saw your C63 question last week. I have had one for a day and done the AMG half day in one. Fun car to drive and awesome sound.


1980 +8 Blue
----------------
Stephen
Re: Dealer Damages the AMG [Re: Peter J] #556306
28/01/19 08:48 AM
28/01/19 08:48 AM
Joined: Dec 2018
Posts: 308
Northern England
Northernmorgan Offline
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Northern England
All this talk of technician training , who trains Morgan dealer technicians? I know my local BMW dealer sends off their guys to BMW. Hogworts?


John
1936 Austin Seven Ulster Replica
Re: Dealer Damages the AMG [Re: Northernmorgan] #556308
28/01/19 08:50 AM
28/01/19 08:50 AM
Joined: Apr 2011
Posts: 7,505
West Paris, France
pandy Offline
Talk Morgan Guru
pandy  Offline
Talk Morgan Guru

Joined: Apr 2011
Posts: 7,505
West Paris, France
Originally Posted By Northernmorgan
All this talk of technician training , who trains Morgan dealer technicians? I know my local BMW dealer sends off their guys to BMW. Hogworts?


rofl


Giles. Mogless in Paris.
Re: Dealer Damages the AMG [Re: milligoon] #556335
28/01/19 11:36 AM
28/01/19 11:36 AM
Joined: Aug 2013
Posts: 11,547
Salisbury, UK
Peter J Offline OP
Formerly known as Aldermog
Peter J  Offline OP
Formerly known as Aldermog
Member of the Inner Circle

Joined: Aug 2013
Posts: 11,547
Salisbury, UK
Originally Posted By milligoon
If you damaged a wheel on a demonstrator or a lease car, they'd bill you for a new wheel not the refurb cost, so how come it doesn't work the other way around?


It does...they have agreed to change the wheel for a new on!
Excellent reaction to my complaint.


Peter,
Tarka the 'Otter Mog
2014 Plus 8


Re: Dealer Damages the AMG [Re: Peter J] #556366
28/01/19 03:21 PM
28/01/19 03:21 PM
Joined: Apr 2014
Posts: 5,378
Renfrewshire
BobtheTrain Offline
Charter Member
BobtheTrain  Offline
Charter Member

Joined: Apr 2014
Posts: 5,378
Renfrewshire
Originally Posted By Peter J
It does...they have agreed to change the wheel for a new on!
Excellent reaction to my complaint.

Good. Proper reaction.


Best Regards
Lang may yer lum reek
Re: Dealer Damages the AMG [Re: Peter J] #556367
28/01/19 03:21 PM
28/01/19 03:21 PM
Joined: Jan 2007
Posts: 2,689
Co Wexford, Ireland
Robbie Offline
Talk Morgan Expert
Robbie  Offline
Talk Morgan Expert

Joined: Jan 2007
Posts: 2,689
Co Wexford, Ireland
My local dealer's mechanic has spent time in Malvern and is very knowledgable on any aspect of Mogs. Helps that he is a real car "Nut"

Last edited by Robbie; 28/01/19 05:57 PM.

Robbie
2018 Plus4 - The Black Pearl
181-WX-3082

"Fettlebodge"-- chief of the PaddyMogs
Re: Dealer Damages the AMG [Re: BobtheTrain] #556376
28/01/19 03:57 PM
28/01/19 03:57 PM
Joined: Jul 2007
Posts: 22,493
Cheltenham, Glos. UK
Graham, G4FUJ Offline
Salty Sea Dog
Graham, G4FUJ  Offline
Salty Sea Dog
Member of the Inner Circle

Joined: Jul 2007
Posts: 22,493
Cheltenham, Glos. UK
Originally Posted By BobtheTrain
Originally Posted By Peter J
It does...they have agreed to change the wheel for a new on!
Excellent reaction to my complaint.

Good. Proper reaction.

Quite agree!


Graham (G4FUJ)

D8921 L44FOR '93 4/4 Giallo Fly 2 seat smile
'90 LR 90 SW
'07 MINI Cooper
Re: Dealer Damages the AMG [Re: Peter J] #556418
28/01/19 06:00 PM
28/01/19 06:00 PM
Joined: May 2010
Posts: 6,313
Llanelli
sospan Offline
Talk Morgan Sage
sospan  Offline
Talk Morgan Sage

Joined: May 2010
Posts: 6,313
Llanelli
My dad was a coachbuilder. If a car came in for bodywork there were two options.
Insurance....new parts BUT some assessors tried to offer second hand panels from scrapped cars (usually bonnet, boot lid, doors.).
Pay yourself....asked for preference after discussion. This sometimes kept costs down.
He always pointed out the pros/cons of either re fitting and prep so they were fully aware.
With new parts then pattern versus manufacturer was an option, patterns often needing “adjustments”!


Red Plus8
Re: Dealer Damages the AMG [Re: Peter J] #556436
28/01/19 07:26 PM
28/01/19 07:26 PM
Joined: Oct 2011
Posts: 3,306
Somerset, UK
P
PaulJ Offline
Talk Morgan Addict
PaulJ  Offline
Talk Morgan Addict
P

Joined: Oct 2011
Posts: 3,306
Somerset, UK
I assume you will ask for the damaged rim, so you can keep it as a spare Peter? It'll probably get slung otherwise. You might as well get something out of this.

BTW, just a thought, you should have the wheel alignment checked, if it was hit badly enough to damage the rim it is quite likely to have damaged or misaligned a suspension component.


Paul
[Beginning to get the best out of the ARP4]
Re: Dealer Damages the AMG [Re: PaulJ] #556445
28/01/19 08:05 PM
28/01/19 08:05 PM
Joined: Apr 2011
Posts: 7,505
West Paris, France
pandy Offline
Talk Morgan Guru
pandy  Offline
Talk Morgan Guru

Joined: Apr 2011
Posts: 7,505
West Paris, France
Years ago I dinged the front Campagnolo alloy wheel on my Ducati a pothole in the Cromwell road. For once, the excellent Bernie's Spares and Repairs in Collier's Wood didn't have a spare in stock, and with the summer factory shutdown in Italy, no chance of e new one before mid-September.

I got the rim straightened by Alf Hagon up in Leyton, and then one of the guys in the Ducati Owners Club who worked as an engineer down at Heathrow took it and got it crack tested at work (for free).


Giles. Mogless in Paris.
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