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Temper bloody Temper #559365
12/02/19 02:28 PM
12/02/19 02:28 PM
Joined: Apr 2011
Posts: 7,798
The frozen North
J
Jack The Lad Offline OP
Posting Desperado
Jack The Lad  Offline OP
Posting Desperado
Talk Morgan Guru
J

Joined: Apr 2011
Posts: 7,798
The frozen North
Been with TALK TALK about 15 year and at first no problem . But over the last 3 year they have played silly buggers with our statements stating one fee and sending another . We told them we do not want the TV and what have they done . Just looked and its on the statement . We keep all the paper work and its set out an 18 month contract . Yet they have tried to change them over the last several years. I have just phoned them and once again it is difficult to understand what they are saying . I am not bad tempered , but I am quick tempered and when someone is digging at me its time to hand it to June after I pointed out you are breaking your contracts . We have come to the same opinion to just sort out an internet and phone only contract . Then get one of these now TV BOX with many channels and drop Talk Talk . Going to have a look about. banghead

Re: Temper bloody Temper [Re: Jack The Lad] #559374
12/02/19 02:59 PM
12/02/19 02:59 PM
Joined: Oct 2014
Posts: 41
Near Edinburgh
B
Bluey Roadster Offline
Just Getting Started
Bluey Roadster  Offline
Just Getting Started
B

Joined: Oct 2014
Posts: 41
Near Edinburgh
I have just dumped Talk Talk absolutely hopeless. Arranged to upgrade to fibre but when it came they wanted to give me a new tele number as well. Cancelled the fibre upgrade but they managed to cut me off completely and would not reinstate anything. Far East call centre unintelligible. Internet less for 3 weeks. Signed up with BT at 48Mbps instead of Talk Talks 2 Mbps!!


AndrewD
2011 Blue Roadster
2011 Dehler 32
Re: Temper bloody Temper [Re: Bluey Roadster] #559384
12/02/19 03:44 PM
12/02/19 03:44 PM
Joined: Oct 2014
Posts: 272
Oxfordshire UK
E
Eurosystem0 Offline
Learner Plates Off!
Eurosystem0  Offline
Learner Plates Off!
E

Joined: Oct 2014
Posts: 272
Oxfordshire UK
We have just had optic fibre installed in our rural outpost. Installed by a Gigaclear sub contractor LiteAcess. The damage (largely unnecessary as its done by careless parking and working of plant) they have done to our verges and drives is unbelievable - particularly when 90% of cable is embedded in roads. Tarmac trenches becoming the new potholes. The battle to get repairs to damage verges is ongoing and after intense effort is making progress. However not started yet. They trash grass and repair with seeding so should only take 6 months to get it back to the "as you found it condition" in the contract. Then there is the Gigaclear Service Offering which, with voice over IP )VoIP)for telephone works out at circa twice a comparable BT or Plus net like for like service. However BT and Plus net cannot have access to the Gigaclear "open network". The competition is achieved by Gigaclear listing 7 other small ISP providers. Contacted them all and, because of what Gigaclear charge the other ISP, its impossible for them to compete. So in summary: A taxpayer/govt/ subsidised installation. All installation is sunk costs (no pun intended). A basic superfast broad band offering twice the big players, no viable competition. BUT! a big tick for the Government in rolling out superfast country wide. I predict the take up will be less than 10%.. Still collating data to blitz Ofcom and Council who let the contract. swmbo

Last edited by Eurosystem0; 12/02/19 03:53 PM.
Re: Temper bloody Temper [Re: Jack The Lad] #559387
12/02/19 04:03 PM
12/02/19 04:03 PM
Joined: Jan 2011
Posts: 3,606
norfolk, UK
L
lowebird Offline
Talk Morgan Addict
lowebird  Offline
Talk Morgan Addict
L

Joined: Jan 2011
Posts: 3,606
norfolk, UK
Isn't it strange how we all have different experiences with the same companies.
We used to be with BT who were very unhelpful ( despite me being employed by them all my life ) so we went to Talk Talk.
Couldn't have been more happy, our package includes unlimited free calls including calls to mobiles & high speed internet (they up graded us to fibre) and gave us the TV package free including the Humax box. They recently wanted to charge for some additional features on the TV package but after speaking to a really nice person in Mumbai it was cancelled so, like everyone, you speak as you find.
Sorry you had so much trouble Jack, perhaps it's because you are up North in the cold!! hide


Here for a good time not a long time!!
Reg
Re: Temper bloody Temper [Re: Jack The Lad] #559390
12/02/19 04:19 PM
12/02/19 04:19 PM
Joined: Jul 2007
Posts: 13,698
Suffolk
John V6 Offline
Member of the Inner Circle
John V6  Offline
Member of the Inner Circle

Joined: Jul 2007
Posts: 13,698
Suffolk
We are on TalkTalk. I picked up this con of charging £4 to watch TV in another room. I too called Mumbai but it took a while to get it taken off. The TV box is still working fine.

They have though taken away the free mobile SIM so after this last attempt to con me I asked if they could match the entry level costs from other providers, they told me no as the contract ends in May. April could be a fun month.

Have just also had Direct Dial up the premium on the wife's Polo.
Went to the Meerkats & saved £35 on £220, Direct dial wouldn't budge on cost so we are now with the RAC.


JohnV6
2006 Indigo Blue Roadster S1
Re: Temper bloody Temper [Re: Jack The Lad] #559394
12/02/19 05:23 PM
12/02/19 05:23 PM
Joined: Jan 2012
Posts: 3,659
UK (up north)
Dean-Royal Offline
Talk Morgan Addict
Dean-Royal  Offline
Talk Morgan Addict

Joined: Jan 2012
Posts: 3,659
UK (up north)
Been with XLN 8 years now in the business, excellent service and reasonably priced.

Been with plusnet 3 years at home, no issues, some suggest Plusnet is part of BT !!

Last edited by Dean-Royal; 12/02/19 05:41 PM.

www.generalpaint.biz/color.php Problem with your Colour, we offer TM members impartial advice.
Re: Temper bloody Temper [Re: Jack The Lad] #559397
12/02/19 05:34 PM
12/02/19 05:34 PM
Joined: Mar 2009
Posts: 6,083
Hampshire
Alistair Offline
Smile, it confuses them
Alistair  Offline
Smile, it confuses them
Talk Morgan Sage

Joined: Mar 2009
Posts: 6,083
Hampshire
Yes plusnet is part of BT, has been for years now. They remained better for support but a little slow to react sometimes. They use the Openworld hardware same as most companies.

I got moved to Sky fibre as they mandated it as part of the new SkyQ braincell we had installed. As it loads so much over the broadband it is probably a good idea as it avoids any overuse bills and restrictions.

They have been pretty good for support when things have gone pop. The call centre in Scotland are pretty sharp.


Just time to burn a little more petrol before dinner.
Re: Temper bloody Temper [Re: lowebird] #559398
12/02/19 05:35 PM
12/02/19 05:35 PM
Joined: Apr 2011
Posts: 7,798
The frozen North
J
Jack The Lad Offline OP
Posting Desperado
Jack The Lad  Offline OP
Posting Desperado
Talk Morgan Guru
J

Joined: Apr 2011
Posts: 7,798
The frozen North
Reg , its not cold up here had there been any ice my temper would have melted an iceberg today one of the wagons with a load of stuff could not find the drop off place bet the useless scroat could find his way to the pub. So have to explain to a woman she has to wait several more days . These women eat men for b/fast.

Re: Temper bloody Temper [Re: Eurosystem0] #559410
12/02/19 06:23 PM
12/02/19 06:23 PM
Joined: Dec 2009
Posts: 20,728
Devonshire
+8Rich Offline
Member of the Inner Circle
+8Rich  Offline
Member of the Inner Circle

Joined: Dec 2009
Posts: 20,728
Devonshire
Originally Posted By Eurosystem0
We have just had optic fibre installed in our rural outpost. Installed by a Gigaclear sub contractor LiteAcess. The damage (largely unnecessary as its done by careless parking and working of plant) they have done to our verges and drives is unbelievable - particularly when 90% of cable is embedded in roads. Tarmac trenches becoming the new potholes. The battle to get repairs to damage verges is ongoing and after intense effort is making progress. However not started yet. They trash grass and repair with seeding so should only take 6 months to get it back to the "as you found it condition" in the contract. Then there is the Gigaclear Service Offering which, with voice over IP )VoIP)for telephone works out at circa twice a comparable BT or Plus net like for like service. However BT and Plus net cannot have access to the Gigaclear "open network". The competition is achieved by Gigaclear listing 7 other small ISP providers. Contacted them all and, because of what Gigaclear charge the other ISP, its impossible for them to compete. So in summary: A taxpayer/govt/ subsidised installation. All installation is sunk costs (no pun intended). A basic superfast broad band offering twice the big players, no viable competition. BUT! a big tick for the Government in rolling out superfast country wide. I predict the take up will be less than 10%.. Still collating data to blitz Ofcom and Council who let the contract. swmbo



We have undergone a similar process this summer with the very rural Stoke Fleming being totally fibred by Gigaclear with their chosen contractor. I checked on their site and it seems that £200 for a pavement to internal phone point is the rate, as for phone and broadband this was likely to cost £70 per month for a sensible package excluding the TV nonsense. I don't think anyone is likely to be picking up this option, doubtless some slippery politician has ticked a box in his PDP somewhere.

I have been with Talktalk Business for around 10years and have found them very good and always speak to a British based English operative. They phoned me last month to review my usage and I told them I no longer work from home and just required unlimited broadband and free calls so they are knocking £20 a month off the bills and as they were only £40 anyway I'm happy.

I wish you success with yours both John's that sounds dodgy.


Regards Richard

1999 Indigo Blue +8
2009 4/4 Sport Green
1994 Connaught Green +8





Re: Temper bloody Temper [Re: Eurosystem0] #559475
12/02/19 09:57 PM
12/02/19 09:57 PM
Joined: Aug 2008
Posts: 2,056
Powick
tmg513 Online content
Talk Morgan Expert
tmg513  Online Content
Talk Morgan Expert

Joined: Aug 2008
Posts: 2,056
Powick
Originally Posted By Eurosystem0
We have just had optic fibre installed in our rural outpost. Installed by a Gigaclear sub contractor LiteAcess. The damage (largely unnecessary as its done by careless parking and working of plant) they have done to our verges and drives is unbelievable - particularly when 90% of cable is embedded in roads. Tarmac trenches becoming the new potholes. The battle to get repairs to damage verges is ongoing and after intense effort is making progress. However not started yet. They trash grass and repair with seeding so should only take 6 months to get it back to the "as you found it condition" in the contract. Then there is the Gigaclear Service Offering which, with voice over IP )VoIP)for telephone works out at circa twice a comparable BT or Plus net like for like service. However BT and Plus net cannot have access to the Gigaclear "open network". The competition is achieved by Gigaclear listing 7 other small ISP providers. Contacted them all and, because of what Gigaclear charge the other ISP, its impossible for them to compete. So in summary: A taxpayer/govt/ subsidised installation. All installation is sunk costs (no pun intended). A basic superfast broad band offering twice the big players, no viable competition. BUT! a big tick for the Government in rolling out superfast country wide. I predict the take up will be less than 10%.. Still collating data to blitz Ofcom and Council who let the contract. swmbo

Apologies if you already know this but regardless of who let the contract responsibility for enforcing reinstatement of the highway under the terms of The New Roads and Street Works Act (NRSWA) will rest with the Highway Authority who, judging from your sig, will by Oxfordshire County Council. The verge, incidentally,forms part of the highway. I should contact the NRSWA team at the County Council and insist that they get the contractors to reinstate to the standard laid down in the NRSWA Reinstatement Code of Practice.


1972 4/4 2 Seater
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