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Great Service #606565
05/12/19 09:53 PM
05/12/19 09:53 PM
Joined: Aug 2011
Posts: 2,165
Derby
P
PhilRoyle Offline OP
Talk Morgan Expert
PhilRoyle  Offline OP
Talk Morgan Expert
P

Joined: Aug 2011
Posts: 2,165
Derby
For the NEC show I had a pull-up banner made by Needabanner (Dannells ) but when I got it the club web address was wrong - my fault for not reading the proof properly.
After the show I mentioned that the pull-up had been very useful and that I`d noticed the mistake and covered it up with paper & plastic. They contacted me to say that if I could return the banner they would reprint FOC. Also they told me how to release the incorrect banner so it could be cannibalised and reused by the club. Today the pull-up returned in a new cassette with a new carrier bag. It is good to know that there are some companies who value customers rather than immediate profit. happy3This cheered me up - so in these dark days of political backbiting and point scoring I pass it on in the hope that it will brighten your day as it did mine.


2010 4/4 sport - le mans green
Re: Great Service [Re: PhilRoyle] #606569
05/12/19 09:56 PM
05/12/19 09:56 PM
Joined: Mar 2009
Posts: 7,397
Hampshire
Alistair Offline
Smile, it confuses them
Alistair  Offline
Smile, it confuses them
Talk Morgan Guru

Joined: Mar 2009
Posts: 7,397
Hampshire
Thats a nice message.

An error is a problem but when you recover from it you make a customer for life. Thats a keeper thanks for sharing..


Just time to burn a little more petrol before dinner.
Re: Great Service [Re: PhilRoyle] #606598
06/12/19 08:46 AM
06/12/19 08:46 AM
Joined: Aug 2010
Posts: 3,076
Costock, South Nottinghamshire...
Paul F Offline
Talk Morgan Addict
Paul F  Offline
Talk Morgan Addict

Joined: Aug 2010
Posts: 3,076
Costock, South Nottinghamshire...
That’s great news.

It’s lovely to hear about companies like that.

BTW - if anyone needs any of the aluminium poles that hold up roller banners, I have a collection. I couldn’t bring myself to discard them when I scrapped a load of banners on the winding up of a business partnership with a thieving scumbag who failed to pay their share of a conference.


Paul
Costock, UK
2014 4/4 Rolls Royce Garnet Red
Disco 4
Teddy - 17h1 Irish Draught cross
Re: Great Service [Re: PhilRoyle] #606606
06/12/19 09:18 AM
06/12/19 09:18 AM
Joined: Apr 2013
Posts: 1,195
Lincolnshire uk
H
HJP Offline
Has a lot to Say!
HJP  Offline
Has a lot to Say!
H

Joined: Apr 2013
Posts: 1,195
Lincolnshire uk
That's really nice to hear .

I once did some work for a stonemason , he told me he always asked for two or preferably 3 copies of anything to be carved onto gravestones , ideally confirmed by different members of the family . He was amazed by how often people got things wrong .


Hugh
Re: Great Service [Re: PhilRoyle] #606617
06/12/19 10:38 AM
06/12/19 10:38 AM
Joined: Nov 2015
Posts: 2,471
Yorkshire
CooperMan Offline
Talk Morgan Expert
CooperMan  Offline
Talk Morgan Expert

Joined: Nov 2015
Posts: 2,471
Yorkshire
My daily bread is spent dealing with what is nowadays, a poorly performing supply chain

I often have to remind suppliers that they are 'only as good as the last poor job you did' as the client never remembers the good ones


Jon M
Re: Great Service [Re: HJP] #606658
06/12/19 01:07 PM
06/12/19 01:07 PM
Joined: Aug 2011
Posts: 2,165
Derby
P
PhilRoyle Offline OP
Talk Morgan Expert
PhilRoyle  Offline OP
Talk Morgan Expert
P

Joined: Aug 2011
Posts: 2,165
Derby
Originally Posted by HJP
That's really nice to hear .

I once did some work for a stonemason , he told me he always asked for two or preferably 3 copies of anything to be carved onto gravestones , ideally confirmed by different members of the family . He was amazed by how often people got things wrong .

Reminds me of a story from God`s own county about a gravestone on which was the legend "She was Thine" however it ended us as "She Was Thin". The husband complained and said that the "E" was missing upon which the stonemason agreed to correct. Upon visiting the grave the stone now read "Eee, She Was Thin"


2010 4/4 sport - le mans green
Re: Great Service [Re: PhilRoyle] #606660
06/12/19 01:22 PM
06/12/19 01:22 PM
Joined: Jan 2011
Posts: 4,267
norfolk, UK
L
lowebird Offline
Part of the Furniture
lowebird  Offline
Part of the Furniture
L

Joined: Jan 2011
Posts: 4,267
norfolk, UK
Perhaps I shouldn't have but I couldn't help laughing!!!


Here for a good time not a long time!!
Reg
Re: Great Service [Re: PhilRoyle] #606722
06/12/19 08:33 PM
06/12/19 08:33 PM
Joined: Jan 2009
Posts: 4,809
howard Offline
Part of the Furniture
howard  Offline
Part of the Furniture

Joined: Jan 2009
Posts: 4,809
Originally Posted by PhilRoyle
Originally Posted by HJP
That's really nice to hear .

I once did some work for a stonemason , he told me he always asked for two or preferably 3 copies of anything to be carved onto gravestones , ideally confirmed by different members of the family . He was amazed by how often people got things wrong .

Reminds me of a story from God`s own county about a gravestone on which was the legend "She was Thine" however it ended us as "She Was Thin". The husband complained and said that the "E" was missing upon which the stonemason agreed to correct. Upon visiting the grave the stone now read "Eee, She Was Thin"


A good old one!. Here's another:

A Yorkshireman goes to a goldsmiths and asks, "Can tha mek us a gold statue o'me whippet?" The goldsmith says he can, then asks: "Do you want it 18 carat?"
The man replies :"Nay lad, chewin' a bone'll do fine."

And you know that Robert Mugabe was a backward Yorkshireman.

And of course Yorkshire Airlines Advert https://www.youtube.com/watch?v=wPjJFv1NDBg

Last edited by howard; 06/12/19 08:50 PM.
Re: Great Service [Re: PhilRoyle] #606723
06/12/19 08:40 PM
06/12/19 08:40 PM
Joined: Nov 2011
Posts: 3,566
Australia - NSW North Coast
OZ 4/4 Online content
Talk Morgan Addict
OZ 4/4  Online Content
Talk Morgan Addict

Joined: Nov 2011
Posts: 3,566
Australia - NSW North Coast
Originally Posted by PhilRoyle
For the NEC show I had a pull-up banner made by Needabanner (Dannells ) but when I got it the club web address was wrong - my fault for not reading the proof properly.
After the show I mentioned that the pull-up had been very useful and that I`d noticed the mistake and covered it up with paper & plastic. They contacted me to say that if I could return the banner they would reprint FOC. Also they told me how to release the incorrect banner so it could be cannibalised and reused by the club. Today the pull-up returned in a new cassette with a new carrier bag. It is good to know that there are some companies who value customers rather than immediate profit. happy3This cheered me up - so in these dark days of political backbiting and point scoring I pass it on in the hope that it will brighten your day as it did mine.

well done Needabanner........


A Morgan Identified Fastidious Owner...
2011 4/4 Bespoke, 1981 Delorean, Auburn Boat Tail
Re: Great Service [Re: howard] #606725
06/12/19 08:51 PM
06/12/19 08:51 PM
Joined: Apr 2017
Posts: 1,131
Staffordshire
IvorMog Offline
Has a lot to Say!
IvorMog  Offline
Has a lot to Say!

Joined: Apr 2017
Posts: 1,131
Staffordshire
Originally Posted by howard
Originally Posted by PhilRoyle
Originally Posted by HJP
That's really nice to hear .

I once did some work for a stonemason , he told me he always asked for two or preferably 3 copies of anything to be carved onto gravestones , ideally confirmed by different members of the family . He was amazed by how often people got things wrong .

Reminds me of a story from God`s own county about a gravestone on which was the legend "She was Thine" however it ended us as "She Was Thin". The husband complained and said that the "E" was missing upon which the stonemason agreed to correct. Upon visiting the grave the stone now read "Eee, She Was Thin"


A good old one!. Here's another:

A Yorkshireman goes to a goldsmiths and asks, "Can tha mek us a gold statue o'me whippet?" The goldsmith says he can, then asks: "Do you want it 18 carat?"
The man replies :"Nay lad, chewin' a bone'll do fine."

And you know that Robert Mugabe was a backward Yorkshireman.


Taking about Yorkshire and backward men.

Did you know that Trebor mints are now made in Yorkshire and was named by reversing the name of one of it's founders. One Robert Robertson.


Bob

1999 4/4 2 litre Zetec

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