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Little delivery problem #648125
02/07/20 04:21 PM
02/07/20 04:21 PM
Joined: Sep 2016
Posts: 406
Chester, UK
Grumpy2 Offline OP
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Grumpy2  Offline OP
Learner Plates Off!

Joined: Sep 2016
Posts: 406
Chester, UK
I ordered some parts from a well respected supplier on Tuesday and paid for next day delivery.

No need to name the supplier as I believe they have done everting correctly as they sent and email saying the parts were shipped out the same day.

But two days later still no sign of the parts.

But should I grumble about the price paid for 24 delivery? Principled heart says yes but pragmatic head says no. And who to grumble to? courier or dealer??

If I was still in work mode I'd be going for the jugular and demanding a full refund on delivery........

Now I'm retired and in Covid semi-lockdown there's always tomorrow......


94 plus 8 in Westminster Green - I think!
Re: Little delivery problem [Re: Grumpy2] #648128
02/07/20 04:30 PM
02/07/20 04:30 PM
Joined: Nov 2015
Posts: 2,407
Yorkshire
CooperMan Offline
Talk Morgan Expert
CooperMan  Offline
Talk Morgan Expert

Joined: Nov 2015
Posts: 2,407
Yorkshire
Almost all suppliers are reliant on 3rd party carriers who at the moment are overstretched on capacity

My son in law is a logistics manager for a major co that subs to Amazon & for the last three months they have been busier than the last week before christmas (which always breaks records for the number of drops)


Jon M
Re: Little delivery problem [Re: Grumpy2] #648129
02/07/20 04:33 PM
02/07/20 04:33 PM
Joined: Aug 2019
Posts: 569
Madrid, Spain
Marmota Offline
Talk Morgan Regular
Marmota  Offline
Talk Morgan Regular

Joined: Aug 2019
Posts: 569
Madrid, Spain
IMHO the supplier deserves a polite email explaining the situation. And asking them politely if they believe you may have a refund for the 24h delivery or if they believe it's a normal delay due to the “situation”.

In fact, they may have paid the courier for an express delivery too!

They need to know they have not been serviced as they should, and it affects their image / business.

I guess that if they are intelligent, they will totally understand they have to refund you and apologize. Even if it's not their direct responsibility but the courier's, your "contract" for 24h delivery is with them.


Javier - Madrid, Spain - Commander of Speedy Marmots Bomb Squadron
www.speedymarmots.com
Re: Little delivery problem [Re: Grumpy2] #648132
02/07/20 04:38 PM
02/07/20 04:38 PM
Joined: Mar 2009
Posts: 7,345
Hampshire
Alistair Offline
Smile, it confuses them
Alistair  Offline
Smile, it confuses them
Talk Morgan Guru

Joined: Mar 2009
Posts: 7,345
Hampshire
Ask them to pass it onto the next delivery. Thats is the least confrontational option outside of staying silent

In theory the logistics company has failed the supplier and so owes them.

Just say to the supplier that the logistics failed to hit target and as a gesture to you it would be nice if they would do the next delivery to you (assume you needs parts a lot) FoC or at standard rate as a gesture of goodwill?


Just time to burn a little more petrol before dinner.
Re: Little delivery problem [Re: Grumpy2] #648136
02/07/20 04:47 PM
02/07/20 04:47 PM
Joined: Sep 2016
Posts: 406
Chester, UK
Grumpy2 Offline OP
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Grumpy2  Offline OP
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Joined: Sep 2016
Posts: 406
Chester, UK
Sorry, forgot to add that I've chatted to the supplier by both email and phone.

Very amicable and they are as perplexed as I am.

Tracking info just says out for delivery with yesterdays date.


94 plus 8 in Westminster Green - I think!
Re: Little delivery problem [Re: Grumpy2] #648146
02/07/20 05:37 PM
02/07/20 05:37 PM
Joined: Aug 2013
Posts: 12,756
Salisbury, UK
Peter J Offline
Formerly known as Aldermog
Peter J  Offline
Formerly known as Aldermog
Member of the Inner Circle

Joined: Aug 2013
Posts: 12,756
Salisbury, UK
It is lodged in a warehouse "cage" and will be found at some point.
Things re never truly lost, just mislaid....


Peter,
Tarka the 'Otter Mog
2014 Plus 8


Re: Little delivery problem [Re: Peter J] #648151
02/07/20 05:48 PM
02/07/20 05:48 PM
Joined: Sep 2016
Posts: 417
N
Neptune Offline
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Neptune  Offline
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N

Joined: Sep 2016
Posts: 417
Originally Posted by Peter J
It is lodged in a warehouse "cage" and will be found at some point.
Things re never truly lost, just mislaid....


Hmm tell that to the company delivering my new laptop a year ago, I had to get a replacement sent, must be a bloody big cage as it must still be in there.
DPD recently showed an Amazon delivery being completed at 2359hrs, surprisingly it wasn’t. After contacting DPD they admitted they had damaged the parcel and “disposed of it”. They didn’t tell me or Amazon.

Re: Little delivery problem [Re: Grumpy2] #648224
02/07/20 09:43 PM
02/07/20 09:43 PM
Joined: Aug 2019
Posts: 155
Cheshire
Themorganeer Offline
L - Learner Plates On
Themorganeer  Offline
L - Learner Plates On

Joined: Aug 2019
Posts: 155
Cheshire
Keep calm and put the kettle on 👍


Chris
2015 Plus4
Re: Little delivery problem [Re: Grumpy2] #648227
02/07/20 09:50 PM
02/07/20 09:50 PM
Joined: Dec 2017
Posts: 714
Evergreen, Colorado, USA
B
britmog Offline
Talk Morgan Regular
britmog  Offline
Talk Morgan Regular
B

Joined: Dec 2017
Posts: 714
Evergreen, Colorado, USA
If its the same respected supplier in the UK that I ordered parts from 5 weeks ago then it may not be the courier. My parts arrived in the US to be returned to the UK because of an incomplete address, eventhough I had given all the correct and necessary information the forms had been filled out incorrectly, so return to sender.


Bruce Marshall
1964 4/4 Series V Comp (Megan)
1994 +8 (Maurice)
2013 M3W (Olga)
Re: Little delivery problem [Re: Grumpy2] #648253
03/07/20 06:44 AM
03/07/20 06:44 AM
Joined: Nov 2018
Posts: 292
Germany, Rhein-Main Area
X
xc68anc Offline
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xc68anc  Offline
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X

Joined: Nov 2018
Posts: 292
Germany, Rhein-Main Area
As Cooperman said, the class 3 pracelservice are very special. The guys working there: not friendly, heavy footed without fear and drive white vans nearer the scrapyard than the MOT.

In Germany it's a lot of time they don't leave the parcel at your house to short their workday. They bring it back to the parcelcenter without any information to you. If you're lucky you can have a look at their tracking and realize it (and collect the parcel by your own).

So have a try in this direction.

René

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