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CX problem #743969
08/06/22 12:38 PM
08/06/22 12:38 PM
Joined: Apr 2017
Posts: 1,702
Staffordshire
IvorMog Offline OP
Talk Morgan Enthusiast
IvorMog  Offline OP
Talk Morgan Enthusiast

Joined: Apr 2017
Posts: 1,702
Staffordshire
A rather worrying announcement on the MSCC website about a problem with Plus Four and Plus Six cars advising that owners stop driving them until they are checked and rectified.

See link.CX issue.


Bob

2009 Black Roadster
1999 4/4 2 litre Zetec
Re: CX problem [Re: IvorMog] #744003
08/06/22 03:37 PM
08/06/22 03:37 PM
Joined: Jul 2007
Posts: 22,621
Suffolk
John V6 Offline
Brooklands Register contact
John V6  Offline
Brooklands Register contact
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Posts: 22,621
Suffolk
But still nothing on the MMC website


JohnV6
2014 Brooklands Edition Roadster "Brookland's Belle" #5 of 50
Re: CX problem [Re: IvorMog] #744006
08/06/22 03:41 PM
08/06/22 03:41 PM
Joined: Mar 2010
Posts: 3,127
Petersfield, Hampshire
Ian Wegg Offline
Talk Morgan Addict
Ian Wegg  Offline
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Posts: 3,127
Petersfield, Hampshire
There is an ongoing thread about this in the CX forum: Safety Recall - Brakes


1980 Morgan 4/4 4-seater
1932 Austin 7 Chummy
Re: CX problem [Re: IvorMog] #744008
08/06/22 03:47 PM
08/06/22 03:47 PM
Joined: Jul 2007
Posts: 22,621
Suffolk
John V6 Offline
Brooklands Register contact
John V6  Offline
Brooklands Register contact
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Joined: Jul 2007
Posts: 22,621
Suffolk
Yes I know. We centre secs we asked to share the email on that post which I have done but it is odd MMC don't have anything on their website.


JohnV6
2014 Brooklands Edition Roadster "Brookland's Belle" #5 of 50
Re: CX problem [Re: IvorMog] #744023
08/06/22 05:43 PM
08/06/22 05:43 PM
Joined: Jul 2007
Posts: 22,621
Suffolk
John V6 Offline
Brooklands Register contact
John V6  Offline
Brooklands Register contact
Member of the Inner Circle

Joined: Jul 2007
Posts: 22,621
Suffolk
One member off AngleMog has confimed this is real. A sad day for MMC & CX owners


JohnV6
2014 Brooklands Edition Roadster "Brookland's Belle" #5 of 50
Re: CX problem [Re: IvorMog] #744080
09/06/22 06:46 AM
09/06/22 06:46 AM
Joined: Jan 2013
Posts: 1,037
UK
BuyBritish Offline
Has a lot to Say!
BuyBritish  Offline
Has a lot to Say!

Joined: Jan 2013
Posts: 1,037
UK
Not a hoax and has been confirmed to me via the factory and MSCC Chair, all of FolkMog CX owners notified, hopefully owners get their cars fixed asap and do not miss out on holidays and events.

Last edited by BuyBritish; 09/06/22 06:48 AM.

Rob Davies
Morgan 3 Wheeler 1934 MX
Morgan Series 1 1947
Morgan +4 1956 TR4
Morgan +4 2000 T16 Rov
Re: CX problem [Re: IvorMog] #744102
09/06/22 08:57 AM
09/06/22 08:57 AM
Joined: May 2010
Posts: 8,463
Llanelli
sospan Offline
Talk Morgan Guru
sospan  Offline
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Joined: May 2010
Posts: 8,463
Llanelli
Dealers are contacting buyers. This should cover all cars but any sold on would be more difficult to trace. DVLA can usually be used as they would have new keeper details. Probably only a very small number of such owners.
With upcoming big events and summer trips it is not good news for owners.
I wonder if the dealers dropped by MMC might be tempted back to help remedial work. It would certainly help speed up the process.
Recalls are not unknown for any manufacturer. Usually due to parts supplier problems.
I remember when in the steel industry we had to recall a batch of steel for Ford Escort drive shafts. Routine checks discovered mild steel instead of the correct grade. Luckily the stocks at Ford hadn’t been used so no cars built with it. We discovered the problem and alerted Ford. All suspect stock returned. We tested it all and removed any wrong grade parts.
It did result in a visit from Ford QA and increased checks for a while.

Last edited by sospan; 09/06/22 09:06 AM.

Red Plus8
Re: CX problem [Re: sospan] #744294
11/06/22 05:36 PM
11/06/22 05:36 PM
Joined: Apr 2014
Posts: 6,326
Renfrewshire
BobtheTrain Offline
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BobtheTrain  Offline
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Joined: Apr 2014
Posts: 6,326
Renfrewshire
Originally Posted by sospan
DVLA can usually be used as they would have new keeper details.

Good luck with contacting them. I'm still waiting for my licence back after 5 months!!


Best Regards
Lang may yer lum reek
Re: CX problem [Re: BobtheTrain] #744351
12/06/22 08:47 AM
12/06/22 08:47 AM
Joined: May 2014
Posts: 4,113
Essex
Burgundymog Offline
Black Rat
Burgundymog  Offline
Black Rat
Part of the Furniture

Joined: May 2014
Posts: 4,113
Essex
Originally Posted by BobtheTrain
Originally Posted by sospan
DVLA can usually be used as they would have new keeper details.

Good luck with contacting them. I'm still waiting for my licence back after 5 months!!


Bob try phoning them, I did and got it back 3 days later. I did a change of address on line and something wasn't quite right they just shelved it !!! The guy on the phone fixed straight away.


Keith
2013 narrow bodied + 4 Ruby.
Re: CX problem [Re: IvorMog] #744354
12/06/22 10:01 AM
12/06/22 10:01 AM
Joined: Apr 2014
Posts: 6,326
Renfrewshire
BobtheTrain Offline
Talk Morgan Sage
BobtheTrain  Offline
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Joined: Apr 2014
Posts: 6,326
Renfrewshire
I have phoned them several times and got the "We are very busy" message and then disconnection. Can I ask when you did this? Fairly recently? Cheers.


Best Regards
Lang may yer lum reek
Re: CX problem [Re: IvorMog] #744376
12/06/22 01:43 PM
12/06/22 01:43 PM
Joined: Aug 2013
Posts: 15,069
Salisbury, UK
Peter J Offline
Formerly known as Aldermog
Peter J  Offline
Formerly known as Aldermog
Member of the Inner Circle

Joined: Aug 2013
Posts: 15,069
Salisbury, UK
I understand that there are UK CX customers stuck on holiday in countries other than their home one.
No one seems to have any idea what they should do.

Me, I'd drive home, but many wouldn't.


Peter,
66, my 2016 Porsche Boxster S
Tarka 2014 Plus 8....Off the road, since March!


Re: CX problem [Re: IvorMog] #744640
15/06/22 07:40 AM
15/06/22 07:40 AM
Joined: Jan 2013
Posts: 1,037
UK
BuyBritish Offline
Has a lot to Say!
BuyBritish  Offline
Has a lot to Say!

Joined: Jan 2013
Posts: 1,037
UK
Driving home is an option but do realize that insurance is likely invalidated.


Rob Davies
Morgan 3 Wheeler 1934 MX
Morgan Series 1 1947
Morgan +4 1956 TR4
Morgan +4 2000 T16 Rov
Re: CX problem [Re: Peter J] #744645
15/06/22 08:21 AM
15/06/22 08:21 AM
Joined: Nov 2018
Posts: 4,513
Northants, UK
TBM Offline
Part of the Furniture
TBM  Offline
Part of the Furniture

Joined: Nov 2018
Posts: 4,513
Northants, UK
Originally Posted by Peter J
I understand that there are UK CX customers stuck on holiday in countries other than their home one.
No one seems to have any idea what they should do.

Me, I'd drive home, but many wouldn't.



What have the dealers said when they've been contacted?


1972 4/4 4 seater - 3G Morganeer
Too many ratty motorbikes
Re: CX problem [Re: BuyBritish] #744647
15/06/22 08:36 AM
15/06/22 08:36 AM
Joined: Apr 2008
Posts: 10,812
Gloucestershire, UK
Hamwich Offline
Scruffy Oik
Hamwich  Offline
Scruffy Oik
Member of the Inner Circle

Joined: Apr 2008
Posts: 10,812
Gloucestershire, UK
Originally Posted by BuyBritish
Driving home is an option but do realize that insurance is likely invalidated.


I'm not so sure.

If one were to contact the insurer and say "Help, I've been instructed not to drive the car and I need to get home" then they would pay for recovery, but if you were on holiday and not in contact with your dealer or MMC how would you know of the recall?

To invalidate the policy, the insurance company would have to somehow prove that you knew of the recall and were aware that you had been instructed (not just advised) not to drive the vehicle, and that you had been instructed on how to arrange for return of the vehicle in a safe manner.

Otherwise there would an entirely legitimate response of "I knew I had to return the car to my dealer and I was doing just that". If they were a dodgy cheapo insurer they might try to wiggle out of first-party costs, but they'd still honour third-party claims in the event of any accident.


Tim H.
1986 4/4 VVTi Sport, 2002 LR Defender, 2022 Mini Cooper SE
Re: CX problem [Re: TBM] #744682
15/06/22 11:53 AM
15/06/22 11:53 AM
Joined: Oct 2013
Posts: 6,711
Northamptonshire UK
S
SBM Offline
Talk Morgan Sage
SBM  Offline
Talk Morgan Sage
S

Joined: Oct 2013
Posts: 6,711
Northamptonshire UK
Originally Posted by TBM
Originally Posted by Peter J
I understand that there are UK CX customers stuck on holiday in countries other than their home one.
No one seems to have any idea what they should do.

Me, I'd drive home, but many wouldn't.



What have the dealers said when they've been contacted?


I think some local recovery into secure storage (receipted..)

Hire car organised (receipted)

Holiday continues

Dealer gets car home at their expense

Owner claims for costs.

If insurances become involved, they pass issues on to claims administrators, who in turn add profit margins. Owner gets home, maybe even a hire car to the sea side.

But as that's out of MMC's control, they will argues costs & owner becomes embroiled, bitter and joins TM to vent anger..

The best idea is to admit you're screwed, leave to dealer instructions.

And open a cold beer.


Steve
Re: CX problem [Re: IvorMog] #744685
15/06/22 12:30 PM
15/06/22 12:30 PM
Joined: Dec 2008
Posts: 20,437
South Yorkshire
DaveW Offline
Roadster Guru
DaveW  Offline
Roadster Guru
Member of the Inner Circle

Joined: Dec 2008
Posts: 20,437
South Yorkshire
The bottom line is that people who spend CX money will seek compensation.

Especially when stuck overseas or miles from a dealer.

If the Plus Six had been built with a manual box and spare wheel back in 2019, I may have ignored my own advice, and jumped straight in. I'm so pleased it wasn't, and I didn't!


DaveW
'05 Red Roadster S1
'16 Yellow (Not the only) Narrow AR GDI Plus 4
Re: CX problem [Re: SBM] #744688
15/06/22 12:45 PM
15/06/22 12:45 PM
Joined: Jun 2021
Posts: 790
New Forest
Lordofthewings Offline
Talk Morgan Regular
Lordofthewings  Offline
Talk Morgan Regular

Joined: Jun 2021
Posts: 790
New Forest
Originally Posted by Stringers Best Mate
And open a cold beer.

Always good advice, just done that after an hour's tootle/blast through the New Forest. Beer is mainly to celebrate the miracle of the fuel gauge, which suddenly started working again. A case of Major Tom to Earth I suspect.

Re the various issues on the CX's:
(a) were the worst to happen while you thought you "might as well just drive home", and there was a major prang, if the insurance was invalid surely that it a disqualification issue ?
and
(b) to help me understand the international dimension, how many of the CX's are living in say Germany, France, USA, Australia...etc, where distances from the customer to the dealer might be a flight away, i.e. an awfully expensive trailer ride.


Peter
2009 3-litre Roadster "Ivor", royal ivory / green
Re: CX problem [Re: IvorMog] #744689
15/06/22 12:51 PM
15/06/22 12:51 PM
Joined: Oct 2008
Posts: 1,911
Kent
Alan Patterson Offline
Talk Morgan Enthusiast
Alan Patterson  Offline
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Joined: Oct 2008
Posts: 1,911
Kent
We thought long and hard too just recently about moving to a new Plus Four and were very tempted, but decided not to take the plunge. So glad our heads ruled our hearts particularly as we would have been down near the South coast when the news came through and we would have had the hassle of getting the car back home (as did one of our party on the same trip).


Regards
Alan
AP08 MOG
2016 Plus 4 GDi - Mazda Soul Red Metallic
Re: CX problem [Re: Alan Patterson] #744693
15/06/22 01:25 PM
15/06/22 01:25 PM
Joined: Nov 2018
Posts: 4,513
Northants, UK
TBM Offline
Part of the Furniture
TBM  Offline
Part of the Furniture

Joined: Nov 2018
Posts: 4,513
Northants, UK
Originally Posted by Alan Patterson
we would have had the hassle of getting the car back home (as did one of our party on the same trip).


Just so we get some proper details rather than lots of supposition - what advice did the dealer/MMC give to them at the time (I assume they made contact to get instructions)?


1972 4/4 4 seater - 3G Morganeer
Too many ratty motorbikes
Re: CX problem [Re: Lordofthewings] #744694
15/06/22 01:28 PM
15/06/22 01:28 PM
Joined: Nov 2018
Posts: 4,513
Northants, UK
TBM Offline
Part of the Furniture
TBM  Offline
Part of the Furniture

Joined: Nov 2018
Posts: 4,513
Northants, UK
Originally Posted by Lordofthewings
to help me understand the international dimension, how many of the CX's are living in say Germany, France, USA, Australia...etc, where distances from the customer to the dealer might be a flight away, i.e. an awfully expensive trailer ride.


I think the CX has only been available in the UK and Euro zone so far? There is a reasonable dealer network around Europe so not too far I would imagine.

[Linked Image]

Last edited by TBM; 15/06/22 01:34 PM. Reason: Dealer Map added

1972 4/4 4 seater - 3G Morganeer
Too many ratty motorbikes
Re: CX problem [Re: TBM] #744710
15/06/22 02:59 PM
15/06/22 02:59 PM
Joined: Oct 2008
Posts: 1,911
Kent
Alan Patterson Offline
Talk Morgan Enthusiast
Alan Patterson  Offline
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Joined: Oct 2008
Posts: 1,911
Kent
Originally Posted by TBM
Originally Posted by Alan Patterson
we would have had the hassle of getting the car back home (as did one of our party on the same trip).


Just so we get some proper details rather than lots of supposition - what advice did the dealer/MMC give to them at the time (I assume they made contact to get instructions)?

Yes - they did make contact and followed the advice given.


Regards
Alan
AP08 MOG
2016 Plus 4 GDi - Mazda Soul Red Metallic
Re: CX problem [Re: Alan Patterson] #744726
15/06/22 04:15 PM
15/06/22 04:15 PM
Joined: Nov 2018
Posts: 4,513
Northants, UK
TBM Offline
Part of the Furniture
TBM  Offline
Part of the Furniture

Joined: Nov 2018
Posts: 4,513
Northants, UK
Originally Posted by Alan Patterson
Originally Posted by TBM
Originally Posted by Alan Patterson
we would have had the hassle of getting the car back home (as did one of our party on the same trip).


Just so we get some proper details rather than lots of supposition - what advice did the dealer/MMC give to them at the time (I assume they made contact to get instructions)?

Yes - they did make contact and followed the advice given.


What was the advice?


1972 4/4 4 seater - 3G Morganeer
Too many ratty motorbikes
Re: CX problem [Re: BobtheTrain] #744967
17/06/22 03:00 PM
17/06/22 03:00 PM
Joined: May 2014
Posts: 4,113
Essex
Burgundymog Offline
Black Rat
Burgundymog  Offline
Black Rat
Part of the Furniture

Joined: May 2014
Posts: 4,113
Essex
Originally Posted by BobtheTrain
I have phoned them several times and got the "We are very busy" message and then disconnection. Can I ask when you did this? Fairly recently?
Cheers.


Bob,

Applied for change of address 3rd week of December on line, my partners licence came back in 4 days. After 6 weeks I phoned got straight through, chap said ah there was a problem with your application and I've sorted it. Got my licence back 3 days later. Renewed my partners licence this Monday (over 70) it came back this morning.

Regards,


Keith
2013 narrow bodied + 4 Ruby.
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