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Re: CX problem [Re: IvorMog] #744376
12/06/22 01:43 PM
12/06/22 01:43 PM
Joined: Aug 2013
Posts: 15,337
Salisbury, UK
Peter J Offline
Formerly known as Aldermog
Peter J  Offline
Formerly known as Aldermog
Member of the Inner Circle

Joined: Aug 2013
Posts: 15,337
Salisbury, UK
I understand that there are UK CX customers stuck on holiday in countries other than their home one.
No one seems to have any idea what they should do.

Me, I'd drive home, but many wouldn't.


Peter,
66, 2016 Porsche Boxster S
Tarka, 2014 Plus 8....Back on the Road Again!!


Re: CX problem [Re: IvorMog] #744640
15/06/22 07:40 AM
15/06/22 07:40 AM
Joined: Jan 2013
Posts: 1,071
UK
BuyBritish Offline
Has a lot to Say!
BuyBritish  Offline
Has a lot to Say!

Joined: Jan 2013
Posts: 1,071
UK
Driving home is an option but do realize that insurance is likely invalidated.


Rob Davies
Morgan 3 Wheeler 1934 MX
Morgan Series 1 1947
Morgan +4 1956 TR4
Morgan +4 2000 T16 Rov
Re: CX problem [Re: Peter J] #744645
15/06/22 08:21 AM
15/06/22 08:21 AM
Joined: Nov 2018
Posts: 4,737
Northants, UK
TBM Offline
Part of the Furniture
TBM  Offline
Part of the Furniture

Joined: Nov 2018
Posts: 4,737
Northants, UK
Originally Posted by Peter J
I understand that there are UK CX customers stuck on holiday in countries other than their home one.
No one seems to have any idea what they should do.

Me, I'd drive home, but many wouldn't.



What have the dealers said when they've been contacted?


1972 4/4 4 seater - 3G Morganeer
Too many ratty motorbikes
Re: CX problem [Re: BuyBritish] #744647
15/06/22 08:36 AM
15/06/22 08:36 AM
Joined: Apr 2008
Posts: 11,011
Gloucestershire, UK
Hamwich Offline
Scruffy Oik
Hamwich  Offline
Scruffy Oik
Member of the Inner Circle

Joined: Apr 2008
Posts: 11,011
Gloucestershire, UK
Originally Posted by BuyBritish
Driving home is an option but do realize that insurance is likely invalidated.


I'm not so sure.

If one were to contact the insurer and say "Help, I've been instructed not to drive the car and I need to get home" then they would pay for recovery, but if you were on holiday and not in contact with your dealer or MMC how would you know of the recall?

To invalidate the policy, the insurance company would have to somehow prove that you knew of the recall and were aware that you had been instructed (not just advised) not to drive the vehicle, and that you had been instructed on how to arrange for return of the vehicle in a safe manner.

Otherwise there would an entirely legitimate response of "I knew I had to return the car to my dealer and I was doing just that". If they were a dodgy cheapo insurer they might try to wiggle out of first-party costs, but they'd still honour third-party claims in the event of any accident.


Tim H.
1986 4/4 VVTi Sport, 2002 LR Defender, 2022 Mini Cooper SE
Re: CX problem [Re: TBM] #744682
15/06/22 11:53 AM
15/06/22 11:53 AM
Joined: Oct 2013
Posts: 6,711
Northamptonshire UK
S
SBM Offline
Talk Morgan Sage
SBM  Offline
Talk Morgan Sage
S

Joined: Oct 2013
Posts: 6,711
Northamptonshire UK
Originally Posted by TBM
Originally Posted by Peter J
I understand that there are UK CX customers stuck on holiday in countries other than their home one.
No one seems to have any idea what they should do.

Me, I'd drive home, but many wouldn't.



What have the dealers said when they've been contacted?


I think some local recovery into secure storage (receipted..)

Hire car organised (receipted)

Holiday continues

Dealer gets car home at their expense

Owner claims for costs.

If insurances become involved, they pass issues on to claims administrators, who in turn add profit margins. Owner gets home, maybe even a hire car to the sea side.

But as that's out of MMC's control, they will argues costs & owner becomes embroiled, bitter and joins TM to vent anger..

The best idea is to admit you're screwed, leave to dealer instructions.

And open a cold beer.


Steve
Re: CX problem [Re: IvorMog] #744685
15/06/22 12:30 PM
15/06/22 12:30 PM
Joined: Dec 2008
Posts: 20,626
South Yorkshire
DaveW Offline
Roadster Guru
DaveW  Offline
Roadster Guru
Member of the Inner Circle

Joined: Dec 2008
Posts: 20,626
South Yorkshire
The bottom line is that people who spend CX money will seek compensation.

Especially when stuck overseas or miles from a dealer.

If the Plus Six had been built with a manual box and spare wheel back in 2019, I may have ignored my own advice, and jumped straight in. I'm so pleased it wasn't, and I didn't!


DaveW
'05 Red Roadster S1
'16 Yellow (Not the only) Narrow AR GDI Plus 4
Re: CX problem [Re: SBM] #744688
15/06/22 12:45 PM
15/06/22 12:45 PM
Joined: Jun 2021
Posts: 1,055
New Forest
Lordofthewings Offline
Has a lot to Say!
Lordofthewings  Offline
Has a lot to Say!

Joined: Jun 2021
Posts: 1,055
New Forest
Originally Posted by Stringers Best Mate
And open a cold beer.

Always good advice, just done that after an hour's tootle/blast through the New Forest. Beer is mainly to celebrate the miracle of the fuel gauge, which suddenly started working again. A case of Major Tom to Earth I suspect.

Re the various issues on the CX's:
(a) were the worst to happen while you thought you "might as well just drive home", and there was a major prang, if the insurance was invalid surely that it a disqualification issue ?
and
(b) to help me understand the international dimension, how many of the CX's are living in say Germany, France, USA, Australia...etc, where distances from the customer to the dealer might be a flight away, i.e. an awfully expensive trailer ride.


Peter
2009 3-litre Roadster "Ivor", royal ivory / green
Re: CX problem [Re: IvorMog] #744689
15/06/22 12:51 PM
15/06/22 12:51 PM
Joined: Oct 2008
Posts: 1,937
Kent
Alan Patterson Offline
Talk Morgan Enthusiast
Alan Patterson  Offline
Talk Morgan Enthusiast

Joined: Oct 2008
Posts: 1,937
Kent
We thought long and hard too just recently about moving to a new Plus Four and were very tempted, but decided not to take the plunge. So glad our heads ruled our hearts particularly as we would have been down near the South coast when the news came through and we would have had the hassle of getting the car back home (as did one of our party on the same trip).


Regards
Alan
AP08 MOG
2016 Plus 4 GDi - Mazda Soul Red Metallic
Re: CX problem [Re: Alan Patterson] #744693
15/06/22 01:25 PM
15/06/22 01:25 PM
Joined: Nov 2018
Posts: 4,737
Northants, UK
TBM Offline
Part of the Furniture
TBM  Offline
Part of the Furniture

Joined: Nov 2018
Posts: 4,737
Northants, UK
Originally Posted by Alan Patterson
we would have had the hassle of getting the car back home (as did one of our party on the same trip).


Just so we get some proper details rather than lots of supposition - what advice did the dealer/MMC give to them at the time (I assume they made contact to get instructions)?


1972 4/4 4 seater - 3G Morganeer
Too many ratty motorbikes
Re: CX problem [Re: Lordofthewings] #744694
15/06/22 01:28 PM
15/06/22 01:28 PM
Joined: Nov 2018
Posts: 4,737
Northants, UK
TBM Offline
Part of the Furniture
TBM  Offline
Part of the Furniture

Joined: Nov 2018
Posts: 4,737
Northants, UK
Originally Posted by Lordofthewings
to help me understand the international dimension, how many of the CX's are living in say Germany, France, USA, Australia...etc, where distances from the customer to the dealer might be a flight away, i.e. an awfully expensive trailer ride.


I think the CX has only been available in the UK and Euro zone so far? There is a reasonable dealer network around Europe so not too far I would imagine.

[Linked Image]

Last edited by TBM; 15/06/22 01:34 PM. Reason: Dealer Map added

1972 4/4 4 seater - 3G Morganeer
Too many ratty motorbikes
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