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Re: Safety Recall - Brakes [Re: Clipper] #755026
08/09/22 10:34 PM
08/09/22 10:34 PM
Joined: Apr 2021
Posts: 18
NickB54 Offline
New to Talk Morgan
NickB54  Offline
New to Talk Morgan

Joined: Apr 2021
Posts: 18
Well that put a cat amongst the pigeons and stirred things up a bit!

My points were simply to highlight the lack of response from The Top Man at MMC.

To clearly state that 3 months additional warranty amounts to very little in my case as it will cover September, October and November of this year. In effect one month of reasonable use one month of occasional use and one month of use if we are lucky.

This clip trap that its a Morgan so get on with it simply don’t wash. My Plus 4 had 20 years of trouble free motoring a trip to Rome and a tour around Spain and Portugal. The components used to build the CX platform vehicles have all been type approved. The brake master cylinder failure cost will either be covered by the supplier or their insurance as should consequential costs.

As previously mentioned the actual cost of the additional warranty is minimal, why do you think KIA and the like have such long warranties? It gives nervous customers peace of mind. And peace of mind for the next 12 months would make me extremely happy!

Re: Safety Recall - Brakes [Re: Clipper] #755035
09/09/22 02:38 AM
09/09/22 02:38 AM
Joined: May 2017
Posts: 1,247
auckland new zealand
W
waikiore Offline
Has a lot to Say!
waikiore  Offline
Has a lot to Say!
W

Joined: May 2017
Posts: 1,247
auckland new zealand
Whilst agreeing with Julian BB , I would not have thought adding a years warranty would have cost the company that much with such a modern power plant and gearbox.


99 plus 8 indigo
Re: Safety Recall - Brakes [Re: Clipper] #755041
09/09/22 06:53 AM
09/09/22 06:53 AM
Joined: Mar 2010
Posts: 3,178
Petersfield, Hampshire
Ian Wegg Offline
Moderate or good, occasionally poor
Ian Wegg  Offline
Moderate or good, occasionally poor
Talk Morgan Addict

Joined: Mar 2010
Posts: 3,178
Petersfield, Hampshire
My brother-in-law has a 2020 Ferrari which also has brake issues:

"The brake fluid reservoir cap may not vent properly, creating a vacuum inside the brake fluid reservoir, and resulting in a brake fluid leak that may lead to a partial or total loss of brake function.
Dealers will replace the brake fluid reservoir cap and update the software to provide a new warning message for low brake fluid, free of charge.”


He only found out when my nephew saw it online, he's heard nothing from either Ferrari or his dealer. Apparently, letters to U.S. customers are being sent at the end of this month.

In comparison, I think Morgan has been remarkably proactive.


1980 Morgan 4/4 4-seater
1932 Austin 7 Chummy
Re: Safety Recall - Brakes [Re: DaveW] #755043
09/09/22 07:00 AM
09/09/22 07:00 AM
Joined: Jun 2020
Posts: 273
P
Perry_P_M3W Offline
Learner Plates Off!
Perry_P_M3W  Offline
Learner Plates Off!
P

Joined: Jun 2020
Posts: 273
Originally Posted by DaveW
Does anybody know how BMW, Mercedes and so on deal with compensation following a no drive recall??

The only experience I have, and its not much, is with the VW diesel debacle and so far, nothing has come of this.

Has anyone tried communicating directly with the MDs of huge companies like this? How did it go?


It has been my experience Dave that 99% of the time, contacting an MD results in one of their assistants replying. Most OEMs do not offer a full vehicle extension on warranty but rather on the affected part and with some offering a small token of goodwill.

I recall Porsche having a stop sale on 718s with the 4.0 engine with a few resulting in a full engine swap. Warranties were extended on the engine and in some regions a gift voucher for service or parts.

Personally, I feel that we/many hold MMC to a higher standard due to how open MMC are with owners and fans. Part of what drew me to Morgan was the fact you got the sense of belonging to the 'family' but in doing so they open up higher expectations, be it justified or not.

Just my two cents smile

Re: Safety Recall - Brakes [Re: Clipper] #755045
09/09/22 07:06 AM
09/09/22 07:06 AM
Joined: Aug 2015
Posts: 1,390
Suffolk.
Fox Terrier Offline
Has a lot to Say!
Fox Terrier  Offline
Has a lot to Say!

Joined: Aug 2015
Posts: 1,390
Suffolk.
Our Mercedes-based motorhome was off the road for a number of weeks with only 65 miles on the clock. Mercedes customer service were initially dreadful but eventually sorted the problem and gave us a free service as compensation. That was a very expensive vehicle off the road - similar to the price of a new Morgan. Having an expensive vehicle doesn't guarantee good service.


Morgan Plus 4
Brompton M6L
Giant TCX Advanced
Re: Safety Recall - Brakes [Re: Clipper] #755049
09/09/22 07:40 AM
09/09/22 07:40 AM
Joined: Dec 2011
Posts: 443
tervuren belgium
T
thierry242 Offline
Learner Plates Off!
thierry242  Offline
Learner Plates Off!
T

Joined: Dec 2011
Posts: 443
tervuren belgium
I am thinking that Morgan has made a really big step in the build quality of the plus six and plus four. Look closely at the car and it is not so bad . The radiator problem exist since the plus six and untill now they have changed the radiator free of charge . The brake is a part not coming for Morgan and it is fixed by Morgan. Ok three months in summer is not funny but it is done and the car braking is a little better.
Now i will enjoy the car even driving in the winter. The price has increased too much , but i suppose the man hours have also increased in uk, and the car is built by hand not by a robot. What is the cost of a complete power train from bmw. What is the cost of the new chassis .And when the car will be sold you will have almost your money back. Yesterday i have washed my car , i am going to the garage only to look at the car , do you do that with your Mercedes,BMW, Peugeot,Audi . When you drive in the street you receive thumbs up , sometimes people asked me if the car could be hired for their mariage. Nobody is jealous of you when you own a morgan ( not sure if it is the case with a porsche,ferrari,etc)

Re: Safety Recall - Brakes [Re: Clipper] #755096
09/09/22 01:30 PM
09/09/22 01:30 PM
Joined: Nov 2010
Posts: 665
Bergisches Land (near Cologne)
Jens Offline
Talk Morgan Regular
Jens  Offline
Talk Morgan Regular

Joined: Nov 2010
Posts: 665
Bergisches Land (near Cologne)
Julian, Morgan isn´t any longer a small family-run company. Now Morgan is owned by a multi-million dollar investment company. You can now also set the standards there, like at other big corporations.

Last edited by Jens; 09/09/22 01:34 PM.

2003 Morgan 4/4 2-seater

Re: Safety Recall - Brakes [Re: NickB54] #755097
09/09/22 01:59 PM
09/09/22 01:59 PM
Joined: Apr 2021
Posts: 18
NickB54 Offline
New to Talk Morgan
NickB54  Offline
New to Talk Morgan

Joined: Apr 2021
Posts: 18
Delighted to receive a note from Steve Morris today even if it was a holding note until next week.

I live in hope.

Re: Safety Recall - Brakes [Re: Clipper] #755124
09/09/22 07:23 PM
09/09/22 07:23 PM
Joined: Jun 2015
Posts: 1,298
North Somerset, UK
Deejay Offline
Has a lot to Say!
Deejay  Offline
Has a lot to Say!

Joined: Jun 2015
Posts: 1,298
North Somerset, UK
IMHO: The only step MMC appear to have taken into the “big boy” league is to inflate to “big boy” prices! Proper pre production testing would surely have ironed out all the issues that have since arisen. However, the Super3 is now so long in coming, maybe they have learned a lesson and are trying to get it right first time.
As for investment value, I still see 20 and 30 year old Morgans for sale at prices greater than they were new; sadly, many early CX models seem to be offered at up to £20k less than new! Annual “ MY” updates will only serve to make earlier models less desirable.


Doug

2011 +4 in Rich Maroon
1972 750 “ComDom” sprinter
1958 Triton 650
1992 Triumph Trophy 900
Re: Safety Recall - Brakes [Re: Clipper] #755168
10/09/22 09:51 AM
10/09/22 09:51 AM
Joined: Dec 2008
Posts: 20,631
South Yorkshire
DaveW Offline
Roadster Guru
DaveW  Offline
Roadster Guru
Member of the Inner Circle

Joined: Dec 2008
Posts: 20,631
South Yorkshire
Oh I just remembered that when I took my diesel Golf in to have the ECU "Upgrade", I received an insulated VW branded coffee mug, a keyring and a small bag of sweets. laugh2


DaveW
'05 Red Roadster S1
'16 Yellow (Not the only) Narrow AR GDI Plus 4
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