Click here to return to the home page.
Image of a road.
Who's Online Now
1 registered members (sbarracl), 157 guests, and 11 spiders.
Key: Admin, Global Mod, Mod
Top Posters(30 Days)
RichardV6 111
Luddite 107
John V6 91
OZ 4/4 85
Newest Members
adamcobb, David68, Feierstarter, pinkhouse10, Rabid Ray
8264 Registered Users
Newest Topics
Hello from Germany
by Feierstarter. 31/01/23 10:19 PM
Floods in New Zealand
by OZ 4/4. 31/01/23 08:32 PM
Wanted - Aero 8, Series 1/2/3
by verysideways. 31/01/23 05:37 PM
Rebound spring gap ??
by Peter H. 31/01/23 12:59 PM
Which satellite navigation
by Condor. 31/01/23 10:47 AM
Hello from Franconia (Germany)
by JBKPlusFour. 30/01/23 09:36 PM
Experimenting to see if I can finally upload a pic
by Jonathan G. 30/01/23 04:40 PM
Latest Photos
JBKsPlusFour #2
JBKsPlusFour
LM62
Autumn leaves
Babeny Dartmoor
Forum Statistics
Forums34
Topics44,620
Posts754,819
Members8,264
Most Online1,033
Dec 28th, 2019
Today's Birthdays
Eddie, Gary Fairhurst, kwb
Previous Thread
Next Thread
Print Thread
Page 1 of 2 1 2
Why is everything hard work these days? #762567
26/11/22 03:43 PM
26/11/22 03:43 PM
Joined: Aug 2010
Posts: 4,442
Costock, South Nottinghamshire...
Paul F Offline OP
Part of the Furniture
Paul F  Offline OP
Part of the Furniture

Joined: Aug 2010
Posts: 4,442
Costock, South Nottinghamshire...
It seems to me that in our online digital world that whilst some things have become a lot easier, other things are much harder.

Today's example. I am changing the tin-top. This morning, the dealer confirmed delivery of my 2.5 year old car will be on Monday. I recently moved my tin top insurance to Saga. Foolishly thinking that making a change of car from a 10 year old to a 2.5 year old of a similar model would involve a quick call and a few extra pounds premium, I called them this afternoon. The nice lady took all the details and then told me that to continue cover with Saga would require a change of underwriter. She then quoted the new price. Very nearly double the original premium. I thanked her and said I would shop around. A comparison web site data entry later and I got a quote on the new car. The cheapest was 5% more than for the old one. With Saga.

Once blood pressure returned to normal, I called Saga again. A different nice lady listened carefully to my tale and then said that her systems would not allow her to put it through as a policy change. She transferred me to another agent. The new agent turned out to be in a "new business department" - and obviously spent a lot of his time resolving issues like mine.

A waltz through the small print showed that my cheapest new quote wasn't for the same level of policy. A few minutes later and he had a price for me on a like for like basis with the old policy. At 20% more than the original. He did take the time to explain that annual mileage makes a much bigger difference to premiums than we expect and made me check my annual mileage properly. Once I accepted this, he told me the only way he could process this was to charge me the full premium and issue a refund for the balance remaining on the old policy. Apparently, the change of underwriter was the sticking point.

All together, the whole job took over an hour - even with the phone being answered relatively promptly by Saga on each occasion. Each agent was very helpful and very courteous. But their systems and procedures must have been created by Homer Simpson.

Why-oh-why did they have to make it so difficult?

Last edited by Paul F; 26/11/22 03:44 PM.

Paul
Costock, UK
2014 4/4 Rolls Royce Garnet Red
Disco 5
Teddy - 17h1 Irish Draught cross
Re: Why is everything hard work these days? [Re: Paul F] #762570
26/11/22 04:15 PM
26/11/22 04:15 PM
Joined: May 2016
Posts: 176
KENT
BLUE+4 Offline
L - Learner Plates On
BLUE+4  Offline
L - Learner Plates On

Joined: May 2016
Posts: 176
KENT
I fully understand your plight, it drives me to the end of my tether too.

Try this one:

I needed to issue a money transfer to a holiday company for a group ski trip to Italy, because of the high amount of money involved I wanted to enter the payee's name in full. This wasn't possible because the online banking site didn't have enough capacity for all the letters.

To this end I called Santander to get them to do it at their end, it was such a fuss and a drawn out nonsense involving passwords, last transaction amount, direct debit information and monthly deposits into the account, none of which I had readily availably I told them after about half an hour not to bother and that I would write a check instead.


Only to find that the cheque was bounced and my account frozen, which necessitated a trip to the nearest branch (10 miles) an interview with the manager and proof of ID. just to get things back on track. The manager insisted that the cheque did not bounce, that was till I produced it with "refer to drawer" stamped all over it.


I'm now with Nationwide and a whole lot calmer.

Last edited by BLUE+4; 26/11/22 04:16 PM. Reason: typo

Why is there only one monopolies commission??

Rob B.
Re: Why is everything hard work these days? [Re: Paul F] #762641
27/11/22 02:30 PM
27/11/22 02:30 PM
Joined: Jul 2022
Posts: 160
Westerly, RI USA
1854sailor Online content
L - Learner Plates On
1854sailor  Online Content
L - Learner Plates On

Joined: Jul 2022
Posts: 160
Westerly, RI USA
To err is human, to really screw things up requires a computer...

Re: Why is everything hard work these days? [Re: Paul F] #762644
27/11/22 03:04 PM
27/11/22 03:04 PM
Joined: Mar 2009
Posts: 10,041
Hampshire
Alistair Offline
Smile, it confuses them
Alistair  Offline
Smile, it confuses them
Member of the Inner Circle

Joined: Mar 2009
Posts: 10,041
Hampshire
How does that go for people who work with computers ?


Everyone loves a Morgan. Even me, unless it's broken again.
Re: Why is everything hard work these days? [Re: Alistair] #762653
27/11/22 04:40 PM
27/11/22 04:40 PM
Joined: Jul 2007
Posts: 27,173
Cheltenham, Glos. UK
Graham, G4FUJ Offline
Salty Sea Dog
Graham, G4FUJ  Offline
Salty Sea Dog
Member of the Inner Circle

Joined: Jul 2007
Posts: 27,173
Cheltenham, Glos. UK
Originally Posted by Alistair
How does that go for people who work with computers ?

I suspect we're really screwed up! laugh2


Graham (G4FUJ)

D8921 L44FOR '93 4/4 Giallo Fly 2 seat smile
'90 LR 90 SW
'09 Alfa Romeo MiTo
Re: Why is everything hard work these days? [Re: Graham, G4FUJ] #762655
27/11/22 04:54 PM
27/11/22 04:54 PM
Joined: Apr 2008
Posts: 11,070
Gloucestershire, UK
Hamwich Offline
Scruffy Oik
Hamwich  Offline
Scruffy Oik
Member of the Inner Circle

Joined: Apr 2008
Posts: 11,070
Gloucestershire, UK
Originally Posted by Graham, G4FUJ
Originally Posted by Alistair
How does that go for people who work with computers ?

I suspect we're really screwed up! laugh2


OTOH we're able to tell the difference between it being a fault of the computer system and poor software design grin2


Tim H.
1986 4/4 VVTi Sport, 2002 LR Defender, 2022 Mini Cooper SE
Re: Why is everything hard work these days? [Re: Hamwich] #762658
27/11/22 04:55 PM
27/11/22 04:55 PM
Joined: Jul 2007
Posts: 27,173
Cheltenham, Glos. UK
Graham, G4FUJ Offline
Salty Sea Dog
Graham, G4FUJ  Offline
Salty Sea Dog
Member of the Inner Circle

Joined: Jul 2007
Posts: 27,173
Cheltenham, Glos. UK
How true Tim! laugh2


Graham (G4FUJ)

D8921 L44FOR '93 4/4 Giallo Fly 2 seat smile
'90 LR 90 SW
'09 Alfa Romeo MiTo
Re: Why is everything hard work these days? [Re: Hamwich] #762662
27/11/22 05:17 PM
27/11/22 05:17 PM
Joined: Jul 2022
Posts: 160
Westerly, RI USA
1854sailor Online content
L - Learner Plates On
1854sailor  Online Content
L - Learner Plates On

Joined: Jul 2022
Posts: 160
Westerly, RI USA
Originally Posted by Hamwich
OTOH we're able to tell the difference between it being a fault of the computer system and poor software design grin2


True, but it was a person who designed the software...

Re: Why is everything hard work these days? [Re: 1854sailor] #762669
27/11/22 06:22 PM
27/11/22 06:22 PM
Joined: Mar 2009
Posts: 10,041
Hampshire
Alistair Offline
Smile, it confuses them
Alistair  Offline
Smile, it confuses them
Member of the Inner Circle

Joined: Mar 2009
Posts: 10,041
Hampshire
Originally Posted by 1854sailor
True, but it was a person who designed the software...


I have met a few - that's still open to question in some cases.


Everyone loves a Morgan. Even me, unless it's broken again.
Re: Why is everything hard work these days? [Re: 1854sailor] #762686
27/11/22 08:17 PM
27/11/22 08:17 PM
Joined: Jun 2022
Posts: 90
Hampshire, UK
G
GrumpyPa Offline
Just Getting Started
GrumpyPa  Offline
Just Getting Started
G

Joined: Jun 2022
Posts: 90
Hampshire, UK
I have worked with some who could seem to see the end result as the user would. It was sometimes fancy and clever but confusing to the user, especially if they weren't technical.
A simple example was the occasion I was asked to do a test commission of a yacht instrument system. I set it up on a desk in the company's boardroom, and proceeded to check all the instruments responded as they should. I came to the depth sounder where I had an error message. Couldn't see anything wrong so called in the engineer. He told me it was showing an error as the sounder wasn't in the water. Once the yacht was in the water it would be OK. I asked him how I would check it was working before I put the yacht in the water, as I would normally complete the installation and checking before launching, especially if it was a new yacht. A minor software change sorted that.

Last edited by GrumpyPa; 27/11/22 08:25 PM.

1957 Plus 4 4 seater
Page 1 of 2 1 2

Moderated by  TalkMorgan 

Powered by UBB.threads™ PHP Forum Software 7.7.1