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Re: Why is everything hard work these days? [Re: GrumpyPa] #762708
28/11/22 08:29 AM
28/11/22 08:29 AM
Joined: Apr 2008
Posts: 11,070
Gloucestershire, UK
Hamwich Offline
Scruffy Oik
Hamwich  Offline
Scruffy Oik
Member of the Inner Circle

Joined: Apr 2008
Posts: 11,070
Gloucestershire, UK
Originally Posted by GrumpyPa
I have worked with some who could seem to see the end result as the user would. It was sometimes fancy and clever but confusing to the user, especially if they weren't technical.


This is actually one of the key aspects of good software design. The designer has to remember that the user interface must do two things - it must be easy for an inexperienced user to learn how to navigate, whilst at the same time being powerful and flexible so that an experienced person can get what they need to get done with the minimum of fuss - but after the newbie has learnt what to do, they then don't need to be molly coddled any more, and there's nothing like an overly simplistic interface to get you annoyed when you're trying to get something done - using a car's sat nav for example.

IBM used to have quite a neat way of navigating through menus. If you knew where you were going you could just enter '"1.3.2.7", whilst leaving the newbies to go through all the screens and options one by one, but for some reason that approach seems to have fallen out of favour.

Fortunately for designers (but unfortunately for the luddites grin2) the level of expertise and familiarity with different interface types is growing very rapidly, so the number of people who really haven't got a clue and have to be catered for is rapidly reducing as even boomers and silver surfers prove themselves capable of learning 21st century skills

But you still see poor design crop up a lot in websites where you have do click on endless buttons to get anything done, or in AI Chatbots that have very poor parsing algorithms. Check out the Severn Trent AI for a particularly egregious example.

And of course we must be careful not to blame the software engineers when all they are doing is trying to implement completely ridiculous business rules inflicted upon them by clients who really haven't got a clue about how businesses need to run these days...


Tim H.
1986 4/4 VVTi Sport, 2002 LR Defender, 2022 Mini Cooper SE
Re: Why is everything hard work these days? [Re: Paul F] #762714
28/11/22 09:36 AM
28/11/22 09:36 AM
Joined: Dec 2008
Posts: 20,674
South Yorkshire
DaveW Offline
Roadster Guru
DaveW  Offline
Roadster Guru
Member of the Inner Circle

Joined: Dec 2008
Posts: 20,674
South Yorkshire
A few weeks ago I had confirmation from Laithwaites that a case of en primeur wine had arrived at the warehouse and was ready for delivery.

Nothing fancy, just some reasonably priced Rhone which we like.

There was a phone number to ring to arrange payment & delivery. I rang the number, but could not make the call centre operator understand the words "en primeur". OK, her first language wasn't English, but really? A wine merchant?

So I gave up, and found an alternative way in. So frustrating.


DaveW
'05 Red Roadster S1
'16 Yellow (Not the only) Narrow AR GDI Plus 4
Re: Why is everything hard work these days? [Re: Paul F] #762718
28/11/22 10:10 AM
28/11/22 10:10 AM
Joined: Nov 2016
Posts: 9
Suffolk
P
pheasant Offline
New to Talk Morgan
pheasant  Offline
New to Talk Morgan
P

Joined: Nov 2016
Posts: 9
Suffolk
Pre lockdown we had to make a travel insurance claim for a cancelled flight from St Mary's to Newquay because of bad weather.
The difficulty I had trying to explain what country the Scilly Isles were in - come on now a travel insurer should have some geographic knowledge 😡

Re: Why is everything hard work these days? [Re: Paul F] #762731
28/11/22 12:03 PM
28/11/22 12:03 PM
Joined: Aug 2013
Posts: 15,398
Salisbury, UK
Peter J Offline
Formerly known as Aldermog
Peter J  Offline
Formerly known as Aldermog
Member of the Inner Circle

Joined: Aug 2013
Posts: 15,398
Salisbury, UK
It can only get worse....

last week Caroline was called by a 92 year old neighbor who had had a fall getting out of bed.....
This was at 2am.
111 Called but our neighbour had enormous difficulty getting the person on the phone to understand that she didn't have, nor want, either a mobile phone or an internet connection. Eventually our neighbour rang off and called again and spoke to someone without an obvious eastern European accent. This resulted in a call back from 111 from a Doctor, who was helpful and understanding. An ambulance arrived about 20 min later and after a night in SDH, some scans and blood tests our neighbour came home. The wait to be admitted to A&E was 5 mins. Excellent service.

In the hospital our neighbour was expected to get into a bed that had just been vacated... infection control anyone?
When clean sheets arrived our neighbour was expected to make her own bed, and was criticized for not doing it correctly. As a retired RAF Nursing Officer she gave the A&E person the sharp edge of her tongue, with the result that the agency person simply disappeared: our neighbour's comment was that here seemed not to be anyone in charge.

So some excellent service and some that was distinctly wanting. Both the 111 call handler and the A&E department are getting a formal complaint, because the phone number our neighbour has is supposed to be flagged as from a vulnerable, old person living on her own.


Peter,
66, 2016 Porsche Boxster S
Tarka, 2014 Plus 8....Back on the Road Again!!


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