Talk Morgan Forums Morgan Sports Cars Morgan Three Wheeler & Super 3 no or slow reaction, customer service

I am afraid it remains a fact that MMC are not focused on customers.

I think might come from a long cultural heritage of decades when they could sell everything they could make, and so didn't need to worry about what happened after the factory gate.

Under PMs management the dealers used to put things right, often without charging MMC, out of respect for the company, (and possibly because things tended to be relatively minor). The cars were good value and bought by enthusiasts who knew how to fettle them, and would be able to make good minor problems.

This has totally changed. Morgans are now premium products, and sold to a rather different clientele. It appears to me that the current management have lacked the vision to re-orientate themselves, which is really necessary.

E-mail replies have probably been their weakest point for some time, phone calls and even letters are likely to generate a quicker response. This might have been good enough in the past but in todays market it fails to make the grade.

Many owners who have an enormous breadth of experience in this sphere have offered to help MMC, some even donating their time for the sake of helping the company survive, but they have fallen on deaf ears to date.

There is still hope that they will grasp the mettle, but maybe it needs to happen sooner rather than later.