The only other factor in this.....................

If I rang or e-mailed the VW factory about my Golf, would the experience be much different? I might get a quick holding response but I'm betting that I would be referred to my dealer and that would be it.

Yes we have greater expectations from Morgan, and I would hope that Morgan could deliver a better customer experience than the big players, but they need to have this as a priority. Communication with dealers was raised at the trad focus group, so maybe the experience will improve.

DaveW
'05 Red Roadster S1
'16 Yellow (Not the only) Narrow AR GDI Plus 4