I thought there was a "Focus Group"? This stuff we are dealing with has been going on since 2012 for me, why now all of a sudden are we engaging like these problems are brand new? Kuddos to Steve Morris, but I fear he is maybe the only person trying to save Morgan. Refer to my prior rant about the British motorcycle industry, I really do hope this is not another case of too little too late. I finally just got my Aussie roll hoops that I ordered in November.Is this acceptable behavior for ANY business?