Originally Posted By Jays
Originally Posted By deano
I took my Porsche to a dealer for some work which was completed satisfactorily. 2 days later I got a customer survey from Porsche uk which asked 30+ questions, all primarily about how well the dealer met my expectations.


Same here. I only had the winter wheels swopped! Because I hadn't given the dealer a top score on one point...4 out of 5, the dealer then rang me to apologise and discuss the issue!

I would assume they are similar to the surveys you get after buying a car. I never answer them, because of this:
http://www.edmunds.com/car-buying/why-car-salespeople-beg-for-top-customer-survey-scores.html

Seems like a broken system, so I normally don't participate.