Talk Morgan Forums Morgan Sports Cars Morgan Three Wheeler & Super 3 no or slow reaction, customer service

Unfortunately most long term morgan owners prefer to deal with the factory, just as they have in the past. The trouble is that the factory would prefer the customer interface to be via the dealers. So they are just not resourced to handle multiple customer requests.

My dealer cc's me when He contacts the Factory, and I can tell you the dealers get the same treatment that we do. I mean other than the fact that the factory has Never replied to any of my inquiries I have made through their online forms. Ever. My dealer usually gets a rely after a week and a couple tries.

But Dave, there's a main vw dealer in every town and they are authorised to do repairs under warranty without constant need to refer to the factory.....so you don't need to email them.
Nick

Hmmmmmm...I understand the factory wanting you to go through the dealers, but from what I've experienced and heard, that doesn't work either!

Î ve done the same experience when my Chassis was broken
My dealer do the job with me And the factory but after it was a big jam to know who must assume the transport charge.
And in the end Î paid it
Wonderfull Word

Does anyone remember the British motorcycle industry? I'm plenty old enough. I've purchased several new BSA's the newest a 1963 GoldStar. Even then it didn't seem like anybody was listening, just like today with Morgan. It's a shame that Morgan seems to like to sound like they have all the answers and is not listening to us ar at least hard to tell if they are. But then we see the NEW order add on list (Fairbourne wind shield copy for example) are they too embarrassed to give any credit and respect to their loyal Beta testers? I hope that we are not seeing the decline of another wonderful British industry as was the case with the motorcycle industry. Morgan can you let us know if you are listening?

I emailed a few weeks back and got a reply 2 days later, asking for a photo. The email with the photo bounced - their email policy is zipped files only. Might be that is causing problems? Other than that happy with the communications I had!

Otherwise I suggest telegrams, or horsemen delivered parchments. Anyone overseas to the E should use carrier pigeon. Those to the W may need the services of a Welsh dragon.

I have been waiting a month and a half for a steering comfort kit, Centa Compensator and late type black rear hub for my M3W to be delivered to my local French dealer. I had a friend at Malvern 2 weeks ago picking up a new Plus 8 for shipment to France and he offered to collect my missing parts and put them in the truck with the Plus 8 and I could pick them up in France only about an hour away. Morgan said they had all already been sent. Well if they have, they are lost in the post and no invoice or dispatch notice has been received by the French dealer. I want all these bits so I can take the car to the dealer, some distance away to have the chassis check and modification done, but the car has to be measured first, as two different chassis jigs were used to fling the chassis together. I can see it waiting at the dealer for weeks if not months, for the correct chassis modification parts to be delivered

I used to think Morgan was unique in their incompetence but Porsche have let me down recently as well. The 1-2 and 3-4 synchro hubs needed rebuilding in the 915 gearbox on my 3.3L RSR (it is running at 50% over original design power limit, so this is a regular requirement). No RSR parts (rings, brake bands and blocks) were available but Porsche said the standard ones would be fine, so that is what my local Porsche dealer fitted. The 1-2 synchro hub lasted 25 non-competition miles before it started to jump out of second gear. The car has been back in the Porsche dealer for close to 6 months now waiting for the proper parts. At least it is not costing me anything as I had told the dealer that the standard hub parts would not work. The silly thing is I can get the correct equivalent parts from Rennsport but as they are non-standard, Porsche will not approve their fitment or give any warranty on the work.

I have only once had to contact Morgan directly. My car was at dealer waiting authorisation to repaint the front wings, replacement headlamp & lamp brackets. The dealer could get no response so I phoned the number in the owner handbook & spoke to Ross & he said he could authorise claims if resent in dsc format to dsc. Phoned Revolutions & told them. That evening they phoned & said MMC had authorised items & wings had gone for shot blast.

So MMC can respond if it suits them. Why it needed a prompt from me to make a decision that only has to be made once is a mystery.
They still expected me to pay half parts cost of a steel drive sprocket

Tim

Or indeed with anything else we buy. MMC's customer focus may not be what it could be, but it's not entirely unreasonable that they prefer customers to go through the dealer network rather than go direct to them.