Talk Morgan Forums Community The Malvern Arms Headley Insurance - Renewal Warning

I've been with them for a similar period and until they were taken over always received good service. Out of interest did your premium increase?

Gij

No increase in premium, just total incompetence over the renewal.
It eventually took three phone calls to them to get an email confirming that they had received my payment and I was covered.

Also, their parent company (Finch) have a Whatsapp based online help. I messaged them, but they have not even been looking at their messages!!

OK, I had lost sight that my renewal was due, but their renewal letter arrived literally less than 24 hours before the policy expired.
The implications of this are quite disturbing.
I will not be using Headley in future and (based on conversations) will probably put future business with Gott and Wynn.

Bud
4/4 - Stanley

I am pretty sure there is you have 14 days to cancel. I'm with LV under £500 for my ST and + 4 on multicar policy.

Thanks to advice from a member of Talk Morgan, I have now checked my 4/4 on the MID database and it is confirmed as being insured.
Phew!
Bl**dy Headley.

Be warned.

Bud
4/4 - Stanley

I had to remind them I had not received any renewal documents on the actual renewal day. I have switched insurers now; but had been with them for many years. It would seem the takeover by a larger group has degraded the past good service.

I can not stand companies that think social media is a substitute for properly crafted web sites. It is totally unprofessional!
I will never have any Meta product (FB and WhatsApp) on my devices so I could not do business with them.

Yes I think you are correct Keith, but I think they will levy a hefty cancellation charge under the guise of admin 'costs'

I got an on-line quote from LV, which was cheaper than G&W, but do they offer agreed value and cover if it's left unattended with the hood down?

I had a very bad experience with LV, check the terms, ask them if charges are applied for changes and amendments. If you make ANY changes they charge you for interacting with their call centre (£~50 per engagement to amend the policy) and any changes mysteriously seem to bring a higher premium. They used to have a good reputation around my clan but times change. I do not single them out as the only one's doing that now.

At the end of the day it's a cut throat market and easy to compare on web sites without looking at the policy so people no longer look at the real coverage and service do they. They then provoke this by leaving you zero time to respond to the renewal.

You add to this the stupid renewal versus "we quoted you that price as a new customer introductory price for the first year" blather and the fact that many of the companies are actually fronts for the same parent and you can see it is really a bit of scam you need to spend time on to win against.

Comparethemerkat makes it all appear simple. We are training our future generations to be happy, fed, zombies.

Does anyone actually try them ? I don't, the sight of that idiot puts me right off.

As Headley have sent competitive quotes for the house and contents plus two of our cars in a timely fashion, all post Finch I hasten to add, I shall be very interested to see when the Plus 8 quote arrives as it is due later this month.

I will update as and when they send it, I expect good service after 18 years with them and hope they don't disappoint this month.