Morgan France outsource all the maintenance work,( I believe to one of their former mechanics). When I take my car in for a service it is taken elsewhere for the work. As they supply new cars with 4 years warranty and servicing I've not yet had to put my hand in my pocket for this, and all issues have been resolved to my satisfaction. No doubt all the spares for service items reside with their contractor who does the servicing.
I assume it has been set up this way ever since Morgan France was created out of the ashes of Jacques Savoye (which went tits up in 2004). Outsourcing the maintenance was presumably done to keep the overhead down and to enable them to get the new company off the ground. I can't say I blame them on that score; France is a nightmare country to run a small business, you have to be an idiot to have one more employee than you ABSOLUTELY need.
So yes, for after sales service for a passing customer it's not up to much, and they clearly couldn't respond to your needs. BHM or Uncle Melvyn they 'aint!! However, I've always found them to be friendly and helpful, I have no real complaints about the service I've received, and they do sell quite a lot of cars, so to describe them as pointless is perhaps a little strong.
