I experienced excellent service from Mark Cerrone, think he runs the 3W workshop, I voiced my displeasure to the Management at the faults my car had developed and he took personal responsibility, had my car picked up, all faults rectified including new exhausts, fitted my sat Nav lead into the electrics and carried out first service and returned car to me all in 1 1/2 weeks. He really did seem to care. I'm almost a happy 3W customer. Should have me stuffed and mounted. :-)