Ah Credit cards. Mine has just been cloned again for the third or fourth time (over quite a long period).
Eleven transactions put through on 1st December in a town in Brazil - three small amounts first, all under £2, then the rest totalling £2,700.
The phone call I received from the fraud team last Thursday evening at 08.30 was not very convincing.
It started by a well spoken lady asking for me by my Sunday name, preceded by Mr, so a formal start. She then told me she was from the B***** Fraud Team and that she needed to ask me some security questions before she could continue.
First question - "can you tell me your year of birth?"
This I declined - "I'm not prepared to tell you that" I said.
"OK lets try another - what are the last three digits of your phone number?" Obviously this was the number I was on and initially I thought this to be a stupid question. However, on accessing the website, and my details, only the last three digits of my phone number are shown, and I'm guessing that they have a "call customer" button so they can't access the whole phone number, which would make sense for security.
Final question - "do you have a middle name, yes or no"
I answered this because I couldn't see that it mattered.
Then we had a conversation which was sometimes vague, so when she rang of I felt that it could have been bogus.
Until I logged on......... Damn these Brazilians. I'm obviously subsidising the Olympics.
In the past I've been called by robot lady when transactions are being checked, but I haven't heard from robot lady for quite a while.
