I took my daughters Renault Clio for mot test on Monday, it failed and we were quoted for the work to get it through. We got a cheaper quote, by £50, from ATS euromaster who did the work and took it back for retest this morning, it passed but we were charged £17.50 retest fee, because we didn't have the work done at kwik fit. We were not told that this would be the case on Monday.
Over the last five or six years I've had the Morgan and three other family cars tested at kwik fit every year, most passed but those that didn't were not repaired at kwik fit but we didn't get charged a retest fee. I spoke to customer services and after the operator checked she said this was correct, but couldn't tell me when the policy was changed.
Just would like to give this as a heads up to others.
