Simon, given that I never hesitate to vent my spleen on the Factory, I think it is also fair to praise them when they do, as we all acknowledge, 'go the extra mile' I wanted to check the colour of my car and all I did was to ring up. Reception then got it all sorted for me and I had an e-mail with the info that same afternoon.
Giving them the benefit of the doubt- at least when it comes to older cars, I think what sonmetimes happens with the dealers is that they get 'thrown' by the fact that the suppliers changed a number of years ago ( presently 'Glasurit' I think)? Although I don't discount the fact that on some occasions they just can't be *rs*d!! Cheers, G
