At one point I lost my temper and sent a very rude email to Steve due to utter frustration. I know they are well intentioned but it is an area of the company that needs significant investment and more focused leadership. Both were nearly replaced with a 2010 Bentley Brooklands Coupe.
The Coupe is so utterly beguiling that it's regular troubles keep its head just above water. The lack of backup leaves a nasty taste. A recent experience with something as simple as a cooling hose was a farce.
