They weren't near Dorking by chance were they? I had a bad experience there last month. Needed a front wheel removed so that I could check to see why the tyre was slowly deflating. Decided to let them do it as I didn't want to damage anything, especially the tyre pressure sensor and assumed they would no what they were doing.
Long story cut short, whilst they were pleasant and helpful enough, they charged me £80 to remove the wheel (cash) take it to the tyre place and swap the tyre onto my spare wheel that I had. They also used my tools to remove the wheel. Admittedly they leant me a company hack to do 8 miles to pick my spare wheel up. However, they then handed me my old wheel with the remains of the tyre pressure sensor which had been ripped off by the tyre place they use!!!
Needless to say I won't be returning to them and have now built a couple of ramps and a beam so that I can do the job myself in future.
The polar opposite to this experience has been my dealings with BHM, who without fail bend over backwards to assit and really know how to look after customers. That's where the car will go for its big service.
