Hi Craig,
Yes Mark Baldwin, who is in charge of their in house servicing and repair setup, is the person you need to talk to. If you slip away from the factory tour and go to the gates at the3 top of the hill, the service/parts desk is in the building to the left and slightly down. Ask for Rob who handles bookings etc and he will connect you with Mark who is both very knowledgeable and very helpful.
Best of luck getting it sorted.
Malcolm
