The Which website has been very useful & created this for me. The dealer is taking it seriously. They are in Leamington Spa as I bought the car via Car wow . The dealer trying to fix it is in Ipswich. I really didn't think consumer law was so strong. The letter is below:-
I'm writing to you about the MG ZS TROPHY CONNECT EV (BT****N) I bought from you for £xxxxxx on 30/01/2025.
I have had a T box warranty claim on my Jan 25 MG ZS EV since Dec 25 i.e. 5 months. It has been into the dealers 6 times & this last time has now sat there for 7 weeks. It seems MG UK have run out ideas & MG China have not come back after a week with any ideas.
The Consumer Rights Act 2015 makes it an implied term of the contract I have with ***** Leamington that goods be as described, fit for purpose and of satisfactory quality.
As you are in breach of contract and I've owned the vehicle for less than 6 years, I am within my statutory rights to ask for a replacement at no further cost to me.
I look forward to hearing from you within 14 days with details of how you plan to resolve this matter.
Yours sincerely,
