Talk Morgan Forums Morgan Sports Cars Morgan Three Wheeler & Super 3 no or slow reaction, customer service

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+1, Steve is working extremely hard to pull the team together and get them to understand what they need to do.

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Having had several dealing with Steve Morris, I would say that he couldn't be trying harder to improve the company

I cant really comment other than in my three years of ownership nothing tangible seems to have changed ?
Simply sorting out one issue in a public and demonstrable way would achieve a lot in my opinion.
Come on Steve - for the three wheeler lets get the bevel box sorted?

3 years later and Steve still cant get his team on any sort of improvement track. Sounds like the board might need to replace him with someone who understand the modern times.

Customer Service can make or break any company no matter how good/desirable your product may be. Often a customer doesnt mind waiting as long as their is not radio silence.

I work in marketing and I hear comments like the ones on here and I cant help but facepalm.

Bit harsh Krod.

In my experience once you get through there is a good response.

But it's the getting through which can be tough. With emails/ calls/ messages not being answered.

About 2 years ago a customer service line and email service was established. - but the person responsible left and as far as I know was not replaced.

BTW for what it's worth Steve Morris is the very last person who should leave MMC.

Just my view!

Certainly not trying to be harsh, business is business.

At the end of the day Morgan needs to continue to make money or they cease to exist. Customer service is one of the easiest means to retain customers as it costs almost nothing compared to high priced things like R&D.

Fixing the Bevel Box and other issues may not be as straightforward, but fixing customer service is painfully easy.

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He is transforming MMC and I know he is aware how important customer service is to new and existing clients.