you are correct paul. that's the culprit. just really cheap looking plastic. i'm sure williams could do it (as does melvyn's shop), but would always be nice to get it done straight from the factory, especially for me since williams and rutter's shops aren't exactly close to me so shipping would be a pain.
will see what the factory says. i'm already ordering an extra hide for my car (which is pretty close to being done) for some additional future projects on it as my leather is bespoke and would rather not try to match it a few months down the line