Mike, Brian,
I know we are off topic as Brian quite rightly points out but I agree wholeheartedly with what you say, not least about the way Caterham and others in the specialist market go about things. It is this contrast, I think, which makes me so fed up when we get accounts from people about how indifferently they feel they have been treated.
Customer loyalty is a two way thing and, as we all know, once damaged, it is very hard to get back. I don't think it would do the MMC any harm to reflect on this a little.
Prior to having my current Morgan, I ran, rebuilt and competed in several classic British sports cars, so I'm not blind to the foibles of a Morgan. I knew about these when I bought it and was/ am prepared to accept these because of other feaures which give me huge enjoyment
I just don't think that this is an excuse for what can be at times pretty poor customer relations. As I said in my previous post, I've always been lucky in my dealings with the factory- perhaps I just got to talk to someone who was genuinely helpful- but we shouldn't have to depend on luck.
Cheers
PS I'm also prepared to accept the description ' traditionally built' but 'craftsman built'- I remain to be convinced
