<<PPS try asking Ferrari for a 430 Spider without a roof>>
Are Ferraris built to order?. If yes then I would be pretty surprised that if you ordered a Ferrari but told then not to bother fitting a hood that they would have an issue.
Yes they are built to order, and I am pretty sure you would not get a car without a roof.
<<PPPS I have had nothing but great personal service from the factory personnell>>
I am delighted for you. Did you buy your car direct from the factory?
Yes I did, it was absolutely fine.
On my drive back to Jersey it wasn't things like picking up the fact that a push-rod was stuck in the engine making a huge ticking noise that bothered me so much (despite the fact that I had to ship the car back to the mainland to get it fixed). It was a few days later when I phoned in my 14 item snagging list. One of the items was that the brake pedal rubber came-off on the way to the Ferry and got jammed under the brake. "Oh they all do that sir, glue it back on with some evostick". Hold on, if they know that the brake pedal rubber falls off why don't the MMC glue it on?. The seemingly expensive engine did not bother me, it should have been picked up but it was not a common fault. It was the brake pedal rubber that I found annoying. I have a number of other examples but mustn't go on.
Shame and I agree with you in general. I wasnt however commenting on the level of service you have (or havent) received, just that if we start asking the factory to "give us their stance", in writing no doubt, we will lose a lot of what makes the whole Morgan experience.
I did of course comment about my own factory experience to maybe offer a balance. I am more than aware that no Company on Earth can offer great service all the time, its just how often they do and how they manage it when they dont get it right that makes the difference.
Sadly I have heard of too many people with similar (actually much worse) experiences from the factory to believe my experience(s) were a one-off. But I have also had some good things as well - after I got the car back from the warranty work, I spotted that the rubber grommets under the sidelights had been replaced. They had been a bit grotty but I had not put them on my list. I was very impressed with that level of detail.
Of course I have heard of bad experiences, but lots of good ones as well. Personally I will always have my cars serviced there and not at the dealers. I have had a few bad experiences at the dealers. So I guess its all swings and roundabouts.
But - no doubt to everyones relief - I won't post on this topic again it's getting a bit bad tempered.
I havent read all the replies above (yet) but have seen no "bad-tempers" myself, maybe you refer to others? I certainly have not lost my temeper, I just hate the fact that we live in a Nanny State where everyone has to be 'accountable' and scared to go that little bit extra in case the PC/H&S/EU/"Ambulance chasing" Police get hold of them.
It was in response to another quote asking for MMC to make a stance. Even then I may have taken the quote too literally but its just a bug-bear of mine.
As I (hopefully) made clear, I just love the atmosphere and accessibility of the factory and would hate to see that disappear.
