All,
I wanted to put in a good word for Ryan Smith and his team at Brighton Motorsports in Scottsdale, AZ, USA.
About 15 months ago, my barely six-month old M3W was rear-ended at a light by a young lady too busy texting. Suffice it to say, with a wedged rear wheel and a shattered frame, I was left to pick up little shards of woods from the pavement until a tow truck arrived.
Two weeks ago, after 13 months of repairs, the little spitfire returned home. On the plus side, I feel like I've relived all the anticipation and excitement of the initial purchase; on the downside, 13 months is far, far too long to go without driving it.
Throughout the entire process, Ryan and his shop were immensely responsive and diligent. There was not a single call or email from me that was not answered within 24 hours. There were frequent unsolicited updates on the status of parts and repairs. In short, the customer service was spotless.
In driving it again, the quality of the repairs has greatly impressed me. I knock on wood as I say this, but I have not had any indication of lingering issues so far; the car is just as beautiful and zippy as it ever was.
Glad to be back.
Best,
Gabriel
