Hi Hamwich, I have yet to be convinced the "factory" want to listen to what we the customers think, they know best!!
Admittedly I have had no experience of MMC's after sales service, I've only ever bought spares from them, but IME they've been great.
It's a tricky one, the "we know best" thing. One the one hand, there are dozens of owners posting well-meant advice on this and other forums on how MMC could run their company better. On the other hand, it is their company, they've been doing what they do for over a century, they sell hundreds of cars a year to hundreds of satisfied customers.
Over the years I've experienced unsolicited advice from people on how I could expand my company, switch from being a one-man band to a full-blown consultancy/training organisation etc. All very well intentioned, but it's their image of what my company should be doing, not mine. I think there's a parallel to be drawn.
There are some pretty straightforward things that MMC could do to improve quality and reduce overall costs, there are plenty of us on this forum who have proposed such measures. It's inconceivable that the leadership at MMC are unaware of these kinds of production principles and controls, therefore we must assume that they choose not to implement them. And fair enough, it's their company, I feel.
