I agree. I have met Steve Morris on several occasions now and I have always found him a very warm and personable character, though perhaps with a little reserved if he doesn't know you.
Charles, on the other hand, I only met once, at the factory just after we had taken delivery of the car. Perhaps he was having a bad day but in that brief encounter we felt that we had been snobbed, certainly we had been snubbed. It was a strange sensation as we were standing there proudly with our new car having flown over from Italy to take delivery.