My favourite is on Classic fM - British Gas advertising that with a homecare policy they will come to fix whatever goes wrong. Followed a few minutes later by one saying that engineers have to prioritise & please try to fix it yourself following their handy tips on the website.
In fairness to British Gas our heating went on the blink, we got in touch via the web yesterday afternoon and an engineer has been and gone this morning, not bad service under the present circumstances.
