We moved insurers the following year to NFU. They don't use 3rd party claims handlers.
NFU are flippin' brilliant, we have everything insured with them apart from the Morgan, which is with Headley. I wouldn't willingly go anywhere else. Saving a few quid here and there is all very well for some things in life, but not when it comes to insurance. Buy a decent product and get a decent service. The horror stories I've heard of claims handlers is just so depressing, and underlines why legal protection is always worth adding to the policy.
