Royal Mail have missed an opportunity to be at the forefront for deliveries. For too long they have sat back doing the old style post and parcel service. They have decades of logistical experience and a network in place. It looks like those at the top have had their heads buried and been complacent in developing and managing changes. Sitting back in their corporate chairs. Even their longstanding services are often less than customer friendly. Parcel delivery is often poor with non delivery and having to go to the local depot to collect BUT with extremely restricted times. Seeing the way they are run reminds me a bit of British Leyland and the other old school nationalised industries.
