During all the years there have been many posts where some had complains about the aftersales service from MMC.
For that reason I like to share my experiences with MMC.
Last year I’ve found out that my 2013 M3W got a cracked chassis (this time on the top tube). I wrote an email to MMC on Saturday evening and (to my surprise) on Sunday morning got already an email back with some questions and the assurance that all would be done to solve this nasty problem (which means that the employee answering this email has heart for MMC otherwise you wouldn’t be answering this on a Sunday ! )
After some emails forth and back I got the request to bring the car to Malvern and they would fit a new chassis for me.
I told them that I also found some metal particles in the engine oil and they told me; we will have a look at that as well.
As I wasn’t in a hurry during wintertime I gave them all the time they needed for the repair.
Beginning this month I could pick up the car again.
They fitted a brand new chassis at NO CHARGE !
Not only that, many things on the car had been renewed or redone like bolts, nuts, cables and other small parts.
They did a real perfect job to my opinion as it looked like a just new assembled car.
The problems with the engine was caused by the camshaft bearings which started to seize themselves and gave the metal particles in the oil.
They stripped the engine completely, washed it and installed all new bearings.
For this I got understandable a normal invoice as this can be normal wear and tear after 40.000km.
All by all, I found that I got a very good service from MMC, that’s why I’m happy to share this good experience with others.
