My wife’s mini gets the same video treatment from her main dealer. It’s all to justify exorbitant prices. How “lovely” to see a pic of my tyre tread, etc. I would appreciate it far more if the vid contained footage of actual work done, like seeing the oil actually being changed, seeing what type of oil is put back in, see the spark plugs removed etc.
When she took it in for a simple brake fluid change, unasked for, they heaped £36 on top to stick it on their analyser in case there were any hidden faults!! Never again, She will stick to our local independent at almost half the price and double the care and attention.
Modern times!
