Yes the Video's do feel a bit like they are going through the motions. Mind you they also provide evidence for unaccountable invoicing later.

There could be a couple of reasons behind your £36 Doug.

1. The software they use to run the diagnosis does cost money and that needs to be recharged (£36 does sound steep)
2. They may be updating your cars service record on the manufacturers system, which costs to have access to.

For item 2 I understand that the manufacturers levy a charge to work with the servicebook in the sky. So the indy's who are serious need to do this as well.
Initially it was something they got as a partner however in some cases they are now charged on a car by car model so they pass the access charge onto the customer.
So each time you have a service they update the record with work done.

I know that the local Indy I use for the MB (Tim Purslow) does use this and charges me. I asked about it and hence my comments here. I personally like that they are updating the full MB service record as it does protect the car value and on this car that is valueable.

When they run the diagnostic and update that they have done the service this is uploaded to the cloudy service schedule.

Cynical me would highlight this as a cost, happy me would point out that I can ask the dealer to prove the service record.
Worried me will point out that a lot of information is being stored which will at some point appear as targeted advertising on Fishbook.

Everyone loves a Morgan. Even me, unless it's broken again.