In the middle of this with the Coupe at the moment. Same as you describe with the short notice cancellation.
Coupe got a whack in the middle of the windscreen.
Insurance (admiral) pointed me at them and said just pay the contribution and show them your policy on your phone.
No questions or trouble from Admiral as I have it included in the policy so all good there.
It has now been almost 2 months.
I guess you don't get an order for an Aero Coupe screen daily.
First they could not source a screen.
I checked with Williams and they said they could get one, so pointed Autoglass at Williams as a source?
They said "blah contract blah blah"
Anyway it was meant to be done yesterday but they cancelled 6pm night before. Same as yours.
I called to get a revised date following a deluge of SMS, email etc.
They apologised for the error and said they appreciated the cancellation was short notice.
Gave me a date 2 weeks from now. I got a "be there by 9am, clear at 12.00"
Exeter depot visit due to vehicle type which is fine by me.
Feels like they cut corners on a new computer software deployment.
The Aero S2 was done a few years back, Reading depot, they did a good job and were careful.
I understand Autoglass also own 2 of the competitors through their parent Belron as well as various other companies in that line of business.
