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Joined: Nov 2011
Posts: 7,342 Likes: 49
Talk Morgan Guru
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Talk Morgan Guru
Joined: Nov 2011
Posts: 7,342 Likes: 49 |
Like you, I found the Morgan response quite incredible given we are talking about brakes not to mention all the problems experienced with the new cars “down under”.
We are now hearing of similar suspension problems with overseas cars which seems to dispel the early theories of a transport issue.
The real frustration is that all the problems could and should have been picked up prior to dispatch or delivery.
I know of no other motor manufacture who maintains such a high degree of customer good will as Morgan. Morgan owners are far more tolerant of quality levels that simply would not be accepted by the owners of other Marques – “They all do that Sir...”
Good will is a commodity to be nurtured, abuse it at your peril!
The “Hand Built” tag seems to be rolled out as an excuse for poor quality rather than a Badge to be worn with pride.
Have no fear 4/4sportsfun, I will get this car sorted with or without Morgan – a stunning car is very near...
A Morgan Identified Fastidious Owner...
2011 4/4 Bespoke, 1981 Delorean, Auburn Boat Tail
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Joined: Nov 2011
Posts: 7,342 Likes: 49
Talk Morgan Guru
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Talk Morgan Guru
Joined: Nov 2011
Posts: 7,342 Likes: 49 |
If brakes are unimportant what the hell is exactly. Unbelievable behaviour from your dealer, lets hope things improve for you. Looking forward to hearing what Caparo think...
A Morgan Identified Fastidious Owner...
2011 4/4 Bespoke, 1981 Delorean, Auburn Boat Tail
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Joined: Nov 2011
Posts: 7,342 Likes: 49
Talk Morgan Guru
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Talk Morgan Guru
Joined: Nov 2011
Posts: 7,342 Likes: 49 |
A response of this type is really annoying as what they are really saying is that they only fixed it because you are a difficult customer. It is almost as though they are trying to blame you for the manufacturing faults in the product. It is one thing to say that consumables (brake pads in this case) are not covered but if the consumable is faulty it should be replaced without question! Yea, that was my thought... But Peter, Look at the bright side, a fastidious owner – I’ll take that tag from Morgan all day long, especially from the winner of the ‘Rest of the World’ Morgan Dealer of the Year Award for 2011. I can include it in the “For Sale” advertisement “A Morgan Identified Fastidious Owner”That’ll but her weights up as she struts down the catwalk of the used car market....!
A Morgan Identified Fastidious Owner...
2011 4/4 Bespoke, 1981 Delorean, Auburn Boat Tail
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Joined: Dec 2009
Posts: 37,407 Likes: 977
Tricky Dicky Member of the Inner Circle
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Tricky Dicky Member of the Inner Circle
Joined: Dec 2009
Posts: 37,407 Likes: 977 |
Yes it will be interesting to hear their version of TADT Sir.
Are they Italian it sounds it B4 Morgan Sport I'd never heard of them.
2009 4/4 Sport Henrietta
1999 Indigo Blue +8
2009 4/4 Sport Green prev
1993 Con Green +8 prev
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Joined: Sep 2011
Posts: 14,748 Likes: 158
Member of the Inner Circle
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Member of the Inner Circle
Joined: Sep 2011
Posts: 14,748 Likes: 158 |
Peter ![[Linked Image]](http://bradley.it/public_images/drive.jpg)
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