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This is with mixed emotions that I write this!

What a fantastic little car, lots of smiles per gallon but it does get diluted by two things:

The warranty and reliability issues, mainly my screaming bevel box. At 175 miles I was told by dealer it would be replaced under warranty. I spoke to the factory who insisted it would need to do 1000 miles (Carsten and a couple of others never made that!) before they would do anything. So I am now 900 miles and planning a holiday. I need to go via the dealer and hope a new one has been sourced. It gets no quieter. Dare I take the run to Jugfrau in three weeks?

I also called the factory about some extra parts, accessories. What a waste of time. Emails are not answered and answer phone messages are not returned. So I email reception and ask if they have a Customer Service Department, guess what no response.

I would rather spend my money with a company who actually cared. I know that service nationwide is on the decline but I really expected more of such a well respected marque.

Might just sell on and get something else!

As far as I can gather the factory expect their customers to only communicate via the dealers, that's not to excuse their lack of response ...
I understand how you feel about the car as i am feeling in a similar mood myself ( see my post about kebab trip )
It is a truly fantastic vehicle but I need to regain my confidence that it can actually be used as a means of transport !
I'm about to phone Krazy Horse to see when they can have a look at it .

Donald - ABT are on the way from Basel to the Jungfrau - so just get the locals to make sure they have the parts in for you as you pass through!!!

Not good at all.

Drop me an email, if you want, and I'll forward it on to someone who will respond.

I know they are having a shake up in the spares department but there is no excuse for poor communications.

They need more staff at the sharp end. They have some great and dedicated staff but at times they are run off their feet. I've given up trying to contact Aero Racing at times and had to go to the factory to speak to them instead. It's all well and good ramping up production of such as the three wheelers and attending all the smart shows to push the Morgan name as cool and trendy but that is going to generate more interest and more people trying to contact the factory. By their very action of encouraging people to tour the factory and visit to discuss bespoke builds etc, they are perceived as being directly approachable unlike most car manufacturers.

It is kinda curious, isn't it? I recently emailed Mark Baldwin to thank him for courtesy extended on a recent visit to MMC's workshop (to sort out a nasty "clunk" in my Roadster's back axle), and to confirm his diagnosis and attempted cure had done the trick.

Bearing in mind that my wife and I were there at the factory's insistence - for a job which could perfectly well have been sorted out by my dealer (as it turned out), I was surprised - to say the least - not to receive so much as an acknowledgement in reply.

Bizarre behaviour

Thanks Simon,

I eventually got an email back to say they have no Customer Service Department, they may as well have dropped off the word Department! But they could maybe forward a mail on to the right person, ummmmmm.

They ask me to make a payment over the phone and it goes to voicemail.

There is still something nice about the cars luckily.

Not in a big rush for a factory tour any more, would bite my lip too hard.

Interesting quote from Tim Whitworth (Finance Director) in this months MOG Magazine. "...the quality is there and so the product and customer service you receive is of a high standard ."

Not fixing the quality problems at source in production leads to significant higher costs fixing them under warranty and directly reflects on customer satisfaction if not executed efficiently.

Exactly .
Bearing in mind the relatively small number of cars produced I wonder if they've ever considered a survey of customer's opinions.