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Wales
by Joske Vermeule, September 1
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Forums39
Topics49,871
Posts837,677
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Most Online1,063
Jun 14th, 2026
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Joined: Aug 2011
Posts: 7,553 Likes: 88
Talk Morgan Guru
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OP
Talk Morgan Guru
Joined: Aug 2011
Posts: 7,553 Likes: 88 |
My morning so far: 1: Trying to get Talk Talk to replace my faulty router. Duration of phonecall 35 minutes: Frustration score out of 10 = 9   2: A phonecall to Headley Insurance to renew Stanley's insurance and advise them of my forthcoming trip to France. Duration; about 5 minutes. Frustration score out of 10, Zero. 
Bud
4/4 "Stanley"
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Joined: Jul 2007
Posts: 28,904 Likes: 352
Salty Sea Dog Member of the Inner Circle
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Salty Sea Dog Member of the Inner Circle
Joined: Jul 2007
Posts: 28,904 Likes: 352 |
Reminds me - must advise insurance re: Thrill on the Hill... 
Graham (G4FUJ)
Sold L44FOR 4/4 Giallo Fly
'11 MINI Countryman Cooper D All4
'90 LR 90 SW
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Joined: May 2014
Posts: 2,780 Likes: 5
Talk Morgan Expert
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Talk Morgan Expert
Joined: May 2014
Posts: 2,780 Likes: 5 |
I know the feeling, had so many calls to Talk Talk trying to sort something, their incompetence level knows no bounds... in the end I changed back to BT. stress free since..
Steve
Steve
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Joined: Aug 2013
Posts: 5,210
Charter Member
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Charter Member
Joined: Aug 2013
Posts: 5,210 |
My morning so far: 1: Trying to get Talk Talk to replace my faulty router. Duration of phonecall 35 minutes: Frustration score out of 10 = 9 2: A phonecall to Headley Insurance to renew Stanley's insurance and advise them of my forthcoming trip to France. Duration; about 5 minutes. Frustration score out of 10, Zero. I know that feeling well - unfortunately, my calls to them usually go on for over an hour and we have several holiday cottages it means many calls to TalkTalk! What really annoys me is that to solve a problem you usually get moved to 3-4 different people and have to explain the whole problem from the beginning again and each time they try and up sell you something you don't want.
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Joined: Jan 2012
Posts: 4,333
Gone to Porsche Part of the Furniture
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Gone to Porsche Part of the Furniture
Joined: Jan 2012
Posts: 4,333 |
My morning so far: 1: Trying to get Talk Talk to replace my faulty router. Duration of phonecall 35 minutes: Frustration score out of 10 = 9 2: A phonecall to Headley Insurance to renew Stanley's insurance and advise them of my forthcoming trip to France. Duration; about 5 minutes. Frustration score out of 10, Zero. I am just woundering, if Talk Talk held your insurance for your car and Headley covered your phone service what their score would be Talk Talk 10/10 Headley 1/10 Thank God for Morgan Calming phsycology 
Last edited by Dean-Royal; 17/06/14 06:16 PM.
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Joined: Aug 2013
Posts: 15,794 Likes: 15
Formerly known as Aldermog Member of the Inner Circle
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Formerly known as Aldermog Member of the Inner Circle
Joined: Aug 2013
Posts: 15,794 Likes: 15 |
After 1 too many bad experiences with CarPhone Warehouse, owners of TalkTalk until 2011, I vowed to never, ever deal with that Company again. Nothing has changed to make me alter my position.
I get phones and broadband from BT. Perhaps I could save a few quid but at what frustration level? BT's support people are better than our company in house people. What more can I say?
Peter
Peter,
66, 2016 Porsche Boxster S
No longer driving Tarka, the 2014 Plus 8...
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Joined: Jan 2009
Posts: 5,945 Likes: 28
Charter Member
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Charter Member
Joined: Jan 2009
Posts: 5,945 Likes: 28 |
I know the feeling, had so many calls to Talk Talk trying to sort something, their incompetence level knows no bounds... in the end I changed back to BT. stress free since..
Steve Yes. There comes a point when saving money by going to the cheapest produces stress out of all proportionto the saving involved. I use plusnet. It irritate no end that they have way cheaper deals for new customers only. But their system works, the staffspeak broad yorkshire so I stay with them.
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Joined: Oct 2010
Posts: 27
Just Getting Started
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Just Getting Started
Joined: Oct 2010
Posts: 27 |
I've never heard anybody praise Talk Talk - only misery! I wonder how they stay in business
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