Martin: We are finishing a 20-year restoration of a drop-dead gorgeous Stearman biplane, which will be done late this year. I plan to start the Super Sports as a winter project, and would imagine a gestation period of 9 months. This should include engine-turned dash, period instruments, polished aluminum panels, extensive riveting, Brooklands screens, custom exhaust pipe setup, ad infinitum. Seeker: Good to hear from you... As real pilots (biplane and 3-wheeler)say, if you don't have a tailwheeel, you ain't s...t. Check 6!, and my apologies for the thread drift. Tom
My main gripe is the continued lack of communication and information from the factory, this goes right back to ordering the car. The car was ordered in Dec 2011 with a build slot in early 2013, this came and went and despite chasing no information was forthcoming, then out of the blue a call to say if you want to see your car in build you had better go to the factory this week, which I duly did it was then another 4 weeks before the car appeared at the dealer.
At the 1000 mile service the compensator was replaced a 4 week round trip to the factory.
At 4200 miles the bevel box which was quiet had an oil seal leak it took 6 weeks to get a replacement bevel box from the factory and they could not tell the dealer when one would be available.
Now at 5200 mile the car went in 4 weeks ago for the NVH and comfort pack upgrades which had taken the dealer 8 weeks to get from the factory. The dealer then found that the replaced bevel box was again leaking oil after only 1000 miles. A bevel box was delivered within 1 week, but on fitting the comfort pack the wrong parts had been supplied, which apparently are on back order with no known delivery date. When the dealer chases the factory they just get the stock answer that the parts are on back order, someone at the factory must know when parts are due why can't they divulge that info. At the moment I do not know whether I am waiting days or weeks.
When I was having issues with my new Morgan, if the dealer could not provide a satisfactory answer I insisted on talking direct to the factory and they where more than happy with this as I normally got a better response than they could get.
When the dealer chases the factory they just get the stock answer that the parts are on back order, someone at the factory must know when parts are due why can't they divulge that info. At the moment I do not know whether I am waiting days or weeks.
That would really rile me. I assume the true answer would be weeks but if they say 'back order' they don't run the risk of being shouted at.
A bevel box was delivered within 1 week, but on fitting the comfort pack the wrong parts had been supplied, which apparently are on back order with no known delivery date.
Is the comfort kit not a standard fit on 2014 cars? If so, how can they be making M3W's if the parts are back ordered?
